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Technical Support Analyst - job 5 of 10

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If you think you could support Visa as an Associate Systems Application Analyst, we want to hear from you – together, let’s make Visa a great place to work.

What we expect of you, day to day.

Support and advocate for Visa clients comprised of financial institutions and vendors
Properly escalate incidents promptly per support guidelines and procedures
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
Work simultaneously and independently on multiple platforms
Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
Support scheduled changes

As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Technical Support Analyst, Visa

Are you ready to take your career to new heights as a Technical Support Analyst at Visa in Ashburn? Join us on this exciting journey, where you’ll play a pivotal role in supporting our clients, including esteemed financial institutions and vendors. Your day-to-day responsibilities will include advocating for clients, expertly escalating incidents according to our support guidelines, and proactively monitoring for VOCC outages. With a variety of tools at your disposal, you’ll work to analyze, isolate, and resolve any issues that arise. Collaboration is key, as you’ll act as an Internal and External Bridge Steward, ensuring that both client-facing and internal issues are resolved in a timely manner. You’ll also need to juggle multiple platforms - no two days will be the same! Documenting incidents and communicating with the right stakeholders swiftly is part of the job, so it's essential to assess the impacts of incidents effectively. As we embrace a reimagined work environment, you will have opportunities for flexibility with up to three flex shifts per month, pending manager discretion. Remember, this is an on-site position, meaning you’ll be part of our vibrant office in Ashburn, which fosters collaboration and innovation among our Global Operations team. If you’re looking for an exciting challenge where you can grow and make an impact, we can’t wait to welcome you to the Visa family!

Frequently Asked Questions (FAQs) for Technical Support Analyst Role at Visa

What are the primary responsibilities of a Technical Support Analyst at Visa?

As a Technical Support Analyst at Visa, your main responsibilities will revolve around supporting both internal teams and external clients like financial institutions. This includes monitoring and resolving VOCC outages, efficiently escalating incidents, and communicating effectively with stakeholders to ensure timely resolution of issues.