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Technical Customer Relationship Manager

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It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What are we offering you?

Permanent full-time position with generous bonus plan
Rewards & Recognition Program
Discounted health insurance with Medibank
Novated Leasing options
Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retaliers
Access to our Employee Assistance Program

Who will you be working with? Reporting to Sr. Director – Services and Support, you will be part of our best in-class Services team which combines knowledge of our customers monitoring solutions, networking, mechanical engineering, electrical engineering and global railroad operations.

Where is the position located? The position is located at our office in Kent Town, Adelaide.

How will you make a difference? Wabtec has the largest install base of vision and acoustic Wayside of the global rail industry. Our team interacts with a global customer base during problem resolution process and partnering with other key stakeholders to support our customers in their derailment protection solutions and operational safety solutions.You will be responsible for managing the relationship with KinetiX customers in Australia and New Zealand (ANZ) region.

What will your typical day look like?

Set and contribute to development of services strategy for the ANZ region
Find solutions to maintain and improve cost to provide customer services
Manage sales revenue for assigned customer base
External customer champion for assigned customers
Internal customer champion, interfacing between the customer, Wabtec technical teams and Wabtec product teams
Oversee multiple, simultaneous, large scale and high impact activities within a customer segment
Identify and understand business needs and articulate them to technology teams effectively
Leverage commonalty between industries, see the trends and be an ambassador on how to position digital solutions effectively to drive change within a customer account
Lead the development of proposals for new and renewed service contracts while managing the budget
Support the long-term goals of increasing contract margin and depth/breadth of the overall project
Own the service metrics for each customer, present project plans and advise on financial risks
Responsible for growing their service portfolio, establishing and delivering on project financial performance to the business
Lead work within a matrixed team working on customer initiatives and coordinate work across multiple functions including service deployment, project management and engineering
Working with and managing customer expectation and contractual obligations for uptime of installed base
Developing strategy for improved efficiency in providing services and offering solutions to technical team how to improve solutions for better customer experience
Working in field to support team when needed
Meeting with customers understand challenges and provide solutions

What do we want to know about you?

Degree qualified BA/BS degree in Business or Technical Disciplines
7-10 years' of customer management experience with technically and functionally complex products or customers including service level and related contracts management
Willingness to travel up to 35% of the time both locally and overseas
Prior experience with large-scale software/hardware projects and the ability to lead and motivate high potential technical project teams
Prior experience working with customers and a background in the rail industry
Excellent presentation, written and verbal communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner
Strong analytical and problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

What You Should Know About Technical Customer Relationship Manager, Wabtec

Are you ready to take your career to the next level? Wabtec Corporation is on the lookout for a Technical Customer Relationship Manager to join our dynamic team in Kent Town, Australia. At Wabtec, we believe in putting people first and making a real impact on the world. In this role, you will work closely with our customers across Australia and New Zealand, serving as their champion while we provide groundbreaking solutions in derailment protection and operational safety. You’ll leverage your extensive customer management experience to craft strategies that not only meet but exceed client expectations. Your daily responsibilities will include overseeing multiple large-scale projects, developing service contracts, and communicating effectively between our technical and product teams. We value collaboration and innovation, and you will play a crucial role in driving our service metrics and enhancing customer relationships. You’ll enjoy a permanent full-time position, complete with a generous bonus plan, lifestyle discounts, and access to our Employee Assistance Program. Plus, your contributions will help shape the future of transportation solutions. If you have a degree in business or technical disciplines and a knack for solving complex challenges, come and grow with us as we revolutionize the way the world moves!

Frequently Asked Questions (FAQs) for Technical Customer Relationship Manager Role at Wabtec

What are the key responsibilities of a Technical Customer Relationship Manager at Wabtec Corporation?

As a Technical Customer Relationship Manager at Wabtec Corporation, your key responsibilities include managing and nurturing customer relationships across Australia and New Zealand, developing and executing service strategies, and acting as the external and internal customer champion. You will oversee large-scale projects while ensuring service delivery aligns with customer expectations and contractual obligations.