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Technical Solution Engineer

WalkMe, as a pioneering force in the digital landscape, spearheaded the development of the Digital Adoption Platform (DAP). This platform plays a crucial role in digital transformations, empowering business leaders to fully harness the potential of modern technology amidst the complexities of today's digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.


WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D as a Technical Solution Engineer. If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.


As this role will support our Federal business, US Citizenship is required.


What you'll be doing
  • Analyzing and researching customer use cases and processes in web applications.
  • Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
  • Implementing solutions that will scale to millions of users.
  • Advancing the world one step closer to Artificial General Intelligence.
  • Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
  • Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
  • Creating internal documentation and resources to share knowledge within the organization.
  • Serving as an internal point of escalation for the WalkMe Support team and driving resolution of technical issues, including identification of root cause.


What you'll bring to the table
  • Bachelor degree (Business / Economics….)
  • 2 years of experience as a CSM / Support Engineer / Professional services - Big advantage 
  • Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
  • Knowledge and understanding of UI/UX principles.
  • Ability to learn new technologies and product-lines quickly.
  • Multi-tasking and problem solving skills.
  • Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
  • Excellent communication skills.
  • Ability to work independently with little direct supervision and as part of a team.
  • Ability to determine the best course of action in cases of confusion or insufficient information.


What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. 
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!


Our job titles may span more than one career level. The base salary for this position is between $70,000-100,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.


TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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What You Should Know About Technical Solution Engineer, WalkMe

Join WalkMe in New York City as a Technical Solution Engineer and immerse yourself in the exciting world of digital transformation! At WalkMe, we have developed a revolutionary Digital Adoption Platform (DAP) that helps organizations navigate the complexities of technology. As a fast learner with a passion for technology and problem-solving, you'll collaborate with our talented Software Engineers to enhance the product experience for our customers. Your responsibilities will include analyzing customer use cases, monitoring production logs, and implementing scalable solutions for millions of users. This is not just a job; it's a chance to contribute to advancing artificial general intelligence while improving user experiences across a multitude of web-based platforms. You'll work with various teams, from Product Managers to Customer Success, ensuring our users gain maximum benefit from our platform. With your strong communication skills and ability to think innovatively, you'll create valuable resources and serve as a key internal point of escalation for technical issues. If you're eager to learn new tech, thrive in a dynamic environment, and play a pivotal role in this digital journey, we’d love to meet you at WalkMe!

Frequently Asked Questions (FAQs) for Technical Solution Engineer Role at WalkMe
What are the responsibilities of a Technical Solution Engineer at WalkMe?

As a Technical Solution Engineer at WalkMe, you will analyze customer use cases and processes in web applications, monitor production logs to identify potential issues, and implement scalable solutions that impact millions of users. You will collaborate closely with Software Engineers and other teams to ensure the success of our platform and help advance the digital transformation initiatives of our clients.

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What qualifications are needed for the Technical Solution Engineer position at WalkMe?

To qualify for the Technical Solution Engineer role at WalkMe, you should have a Bachelor's degree in a relevant field, coupled with at least two years of experience as a Customer Success Manager, Support Engineer, or in professional services. Proficiency in JavaScript, HTML, CSS, and jQuery, along with a good understanding of UI/UX principles, is essential for success in this role.

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How does WalkMe support professional development for Technical Solution Engineers?

WalkMe is dedicated to the growth of its employees, offering opportunities for continuous learning and professional development through their career compass program. As a Technical Solution Engineer, you will have access to resources that help you develop your skills and knowledge, keeping you at the forefront of technological advancements and best practices in the industry.

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Why is US Citizenship required for the Technical Solution Engineer role at WalkMe?

US Citizenship is required for the Technical Solution Engineer position at WalkMe because this role supports our federal business, which often mandates certain governmental compliance and security clearances. This ensures that you can effectively serve our clients within the federal sector.

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What makes WalkMe a unique workplace for Technical Solution Engineers?

WalkMe stands out as a unique workplace by emphasizing diversity, inclusion, and a supportive culture. The company fosters an environment that celebrates individuality and encourages unique experiences, which enriches the team's collective insights and market innovation. They also offer flexible work arrangements and a comprehensive benefits package to ensure a healthy work-life balance for all employees.

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Common Interview Questions for Technical Solution Engineer
Can you describe a challenging technical problem you solved in a previous job?

When answering this question, describe the context of the problem, your analytical approach to understanding it, and the steps you took to arrive at a solution. Highlight your technical skills while emphasizing teamwork and communication, showcasing how you collaborated with others to implement the solution.

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How do you stay updated on the latest web technologies?

Demonstrate your commitment to ongoing learning by mentioning specific resources you use, such as blogs, online courses, or community events. Discuss how you apply new technologies to your work as a Technical Solution Engineer, showing your proactive nature in embracing innovation.

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What experience do you have with JavaScript or other web technologies?

Provide specific examples of projects where you utilized JavaScript, HTML, or CSS. Highlight the challenges you faced, how you overcame them, and what you learned. Discuss the impact your contributions had on the project or the end-users, reinforcing your expertise.

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How do you approach debugging technical issues?

Detail your systematic approach to debugging, including how you replicate the issue, check logs, and use developer tools. Mention your problem-solving mindset and how collaboration with teams enhances your ability to resolve issues more effectively.

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What do you understand about WalkMe's Digital Adoption Platform?

Show that you’ve done your homework by discussing WalkMe’s DAP, its purpose in enhancing user engagement and digital transformations. Emphasize how you believe the platform benefits organizations and aligns with your skills as a Technical Solution Engineer.

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Describe a time when you provided excellent customer service.

Choose an example where your technical skills and empathy combined to help a customer successfully. Focus on your communication, understanding their needs, and how you went above and beyond to resolve their issue, creating a positive experience.

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How do you prioritize multiple tasks in a fast-paced environment?

Explain your time management strategies, such as using task lists or project management tools. Provide an example of a situation where you successfully juggled priorities, ensuring that your efforts aligned with overarching team goals.

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What does teamwork mean to you in the context of technology?

Talk about the importance of communication, trust, and collaboration. Share an experience where teamwork facilitated a successful outcome, emphasizing how diverse skill sets and shared goals contributed to the project.

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Can you give an example of an innovative solution you proposed or implemented?

Discuss a specific instance where you thought outside the box and came up with a creative solution to a problem. Highlight the impact of that solution and how it benefited the organization or project.

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What motivates you to excel as a Technical Solution Engineer?

Share your passion for technology and how it drives your work. Talk about the satisfaction of solving problems and helping others, and how this aligns with your career goals at WalkMe.

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At WalkMe, we're not just adapting to the future - we're creating it We're building a new standard of work with Text-to-Action. Our AI understands not just user actions, but their underlying intentions. It can comprehend intent and execute actions...

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DATE POSTED
April 22, 2025

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