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Staff, Product Manager - Marketplace - job 1 of 2

Position Summary...What you'll do...Walmart Marketplace contains a vibrant global community of sellers who expect Walmart to be a trusted advisor in helping them start and scale their businesses. You will be responsible undertaking various initiatives that improve seller and customer experiences. You will develop new features and enhance existing capabilities that improve both seller and customer journey with Walmart ecommerce platform. You will be point for executive escalations and provide quick analysis and short as well as long term fixes. You will build innovative technical products to solve some of the complex problems using cutting edge technology. You will work across different teams with Walmart as well as evaluate partnerships with external vendors.Preferred Experience• 3 years building strategy and launching user experience in reverse logistics.• Strong understanding of forward or reverse fulfilment process and preferably in return shipping and refund processing• Experience in building 0-1 capabilities that improve seller and customer experience with demonstrated financial impact• Ability to make tough decisions informed by both data and judgment.• Ability to perform rigorous data mining to uncover meaningful insights to conceptualize features and/or products• Experience in making build vs buy decisions for large scale product development• Comfortable with ambiguity and can navigate large stakeholder groups.• Customer obsession with a laser focus on the why over the what and how.• Strong, confident, and succinct communication.You'll sweep us off our feet with...• Experience building 0-1 products.• Working cross functionally and influencing stakeholders to align with your point of view• Advocating strongly on behalf of your end customer• Your ability to articulate a clear thought process via artifacts such as PowerPoint and Word documents• Experience working in matrix organization with multiple stakeholders.You'll make an impact by ...• Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, Supply Chain, Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.• Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.• Implementing return automation solutions while working with third-party return management platforms.• Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.• Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.• Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.• Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.• Moving fast within our agile and iterative team environment.• Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .Sunnyvale, California US-08479:The annual salary range for this position is $143,000.00-$286,000.00Bentonville, Arkansas US-09401:The annual salary range for this position is $110,000.00-$220,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2: 9 years' experience in product management or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
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$143000K
$286000K

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What You Should Know About Staff, Product Manager - Marketplace, Walmart

Are you ready to take on an exciting role as a Staff Product Manager - Marketplace at Walmart? Nestled in the vibrant tech community of Mountain View, CA, you’ll be at the helm of initiatives designed to enhance the seller and customer experience on our platform. You'll be the go-to person for addressing executive escalations, analyzing challenges, and brainstorming both short- and long-term solutions. Working alongside various teams, there's plenty of room for creativity as you develop innovative products that harness cutting-edge technology. Your focus will be on enhancing the overall user experience for both sellers and buyers, making their journey through Walmart’s ecommerce landscape seamless. You’ll also assess potential partnerships, fostering collaboration that drives value. To thrive in this role, you’ll need a solid foundation in strategy, a knack for data mining, and a passion for finding ways to improve our services. If you have experience in building 0-1 products and are comfortable influencing stakeholders, this role at Walmart may be your next big step! Enjoy competitive pay, great benefits, and a unique opportunity to make an impact on a global scale while working with a team that values your input and innovation.

Frequently Asked Questions (FAQs) for Staff, Product Manager - Marketplace Role at Walmart
What are the key responsibilities of a Staff Product Manager - Marketplace at Walmart?

As a Staff Product Manager - Marketplace at Walmart, your primary responsibilities will include developing and enhancing features to improve the seller and customer journeys, addressing executive escalations with analytical insights, and collaborating across various functions like Business, Engineering, and UX. You’ll also design actionable roadmaps to implement your strategies effectively and maintain accountability for key performance metrics.

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What qualifications are required for the Staff Product Manager - Marketplace position at Walmart?

To qualify for the Staff Product Manager - Marketplace role at Walmart, candidates should have a Bachelor's degree in computer science, engineering, or a related field, along with 7 years of experience in product management. Alternatively, a combination of 9 years of relevant experience may suffice. Preferred qualifications include a Master's degree and experience managing consumer-facing, complex B2B/C products.

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What skills are essential for success in the Staff Product Manager - Marketplace role at Walmart?

Essential skills for success as a Staff Product Manager - Marketplace at Walmart include strong analytical and communication skills, a deep understanding of reverse logistics and fulfillment processes, and the ability to make informed decisions based on data and stakeholder input. Experience in building user-centric products and a passion for customer advocacy are also vital.

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How does Walmart support professional development for a Staff Product Manager - Marketplace?

Walmart offers a comprehensive education benefit program called Live Better U, which covers tuition and fees for various educational programs. This program is designed to help you advance your skills and career, making it a perfect fit for the innovative and driven individuals in the Staff Product Manager - Marketplace role.

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What is the salary range for a Staff Product Manager - Marketplace at Walmart?

The salary range for the Staff Product Manager - Marketplace position at Walmart varies by location. For Mountain View, CA, it ranges from $143,000 to $286,000 annually, while in Bentonville, AR, it’s between $110,000 and $220,000. Additionally, there are opportunities for performance-based bonuses and stock options.

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Common Interview Questions for Staff, Product Manager - Marketplace
What strategies would you use to enhance seller and customer experiences as a Staff Product Manager - Marketplace?

In answering this question, highlight your approach to understanding user needs through data analysis and direct feedback. Discuss how you would prioritize features, collaborate with cross-functional teams, and iterate based on real-time insights to continually improve marketplace experiences.

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Can you describe a time when you had to make a tough decision in product management?

Choose a scenario where you faced conflicting interests or limited data. Explain your thought process, how you weighed options, and the outcome. Focus on your analytical skills and ability to justify your decision based on evidence and stakeholder input.

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How do you align cross-functional teams with a product vision?

Describe the importance of clear communication and collaborative planning in aligning teams. Share techniques like shared goals, regular updates, and feedback sessions to ensure everyone is on the same page and working towards common objectives.

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What data metrics do you prioritize when assessing product performance?

Prioritize mentioning key performance indicators (KPIs) such as user engagement rates, churn rates, and customer satisfaction scores. Describe how you'd track these metrics and use them to inform product improvements and strategy iterations.

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How would you advocate for customer needs in product development?

Discuss strategies like conducting user interviews, collecting feedback through surveys, and analyzing user behavior data. Emphasize your commitment to steering product development with customer-centric insights to create meaningful value.

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What is your experience with Agile methodologies?

Share your familiarity with Agile practices such as sprints, stand-ups, and retrospectives. Provide examples of how you've implemented Agile within teams to enhance productivity and ensure nimble responses to changing customer needs.

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Describe a successful product you launched. What made it successful?

Outline a specific product you were involved in developing. Discuss the initial problem it solved, the process of development, stakeholder involvement, and metrics that showcased its success, such as adoption rates or revenue generated.

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How do you work with stakeholders who have conflicting priorities?

Talk about the importance of empathy, open communication, and negotiation skills. Describe how you’d facilitate discussions to reach a compromise that aligns with overarching business goals while still honoring stakeholder concerns.

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What techniques do you use for user research?

Mention methods like surveys, usability testing, and focus groups. Discuss how you analyze the data collected from these activities to inform product enhancements and validate development decisions.

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How do you approach building 0-1 products?

Discuss your process for ideation, validation, and prototyping of new product concepts. Highlight the iterative nature of developing 0-1 products and how you prioritize user feedback to refine and enhance the initial offering.

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