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(USA) Coach/Ops Mgr Trainee-2

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity:Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity:Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence:Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence:Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $31.25-$38.46* Plus Differential to meet legislative requirements, where applicable.

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

2601 E Huntington Dr, Flagstaff, AZ 86004-8927, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Coach/Ops Mgr Trainee-2, Walmart

Are you ready to step up your career in retail management? As a Coach/Ops Mgr Trainee-2 with Walmart in Flagstaff, AZ, you'll play a pivotal role in leading and nurturing our team. This position isn't just about managing; it's about inspiring! You'll be teaching, training, and actively engaging with associates as you tour our stores. Your feedback is essential in our continuous improvement journey, and you’ll collaborate with everyone on the team to ensure our store operations run like a well-oiled machine. Your focus on exceptional customer service will not only uplift the team but will directly enhance the shopping experience for our valued customers. You’ll dive into the financial side too, analyzing profit-loss statements and helping to drive sales and performance. Additionally, you'll create an inclusive and dynamic workplace by hiring, mentoring, and recognizing the talent around you. Your leadership will shape a new generation of Walmart associates who feel valued and connected. We offer excellent pay, robust health benefits, and a supportive educational program through Live Better U to help you grow professionally! Experience the joy of fostering a high-performing team while making a positive impact on your community. If you're passionate about retail and ready to make an impact, apply now to join us!

Frequently Asked Questions (FAQs) for (USA) Coach/Ops Mgr Trainee-2 Role at Walmart
What are the key responsibilities of a Coach/Ops Mgr Trainee-2 at Walmart?

The Coach/Ops Mgr Trainee-2 at Walmart is responsible for leading and developing teams, ensuring exceptional customer service, driving financial performance, and managing store operations. This includes teaching and training associates, analyzing profit and loss statements, and developing action plans for continuous improvement.

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What qualifications are required for the Coach/Ops Mgr Trainee-2 position at Walmart in Flagstaff?

To qualify for the Coach/Ops Mgr Trainee-2 role at Walmart in Flagstaff, candidates typically need 2 years of college, 1 year of retail experience combined with 1 year of supervisory experience, or general work experience along with supervisory experience. Familiarity with firearms regulations may apply in certain facilities.

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What does the training program for Walmart's Coach/Ops Mgr Trainee-2 look like?

Walmart's training program for the Coach/Ops Mgr Trainee-2 includes various job-required trainings, mentorship opportunities, and assessments in retail management practices. Successful completion of these trainings ensures that you are well-equipped to lead and develop your team effectively.

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How does Walmart support diversity and inclusion for the Coach/Ops Mgr Trainee-2 role?

Walmart is committed to fostering a diverse and inclusive environment for the Coach/Ops Mgr Trainee-2 role by promoting a culture where everyone feels seen and supported. This includes implementing strategies for recruitment and development that emphasize diversity and creating opportunities for all associates.

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What are the benefits offered to Walmart's Coach/Ops Mgr Trainee-2?

Walmart offers comprehensive benefits for the Coach/Ops Mgr Trainee-2, including competitive pay, health coverage, a 401(k) plan, paid time off, educational assistance through the Live Better U program, and opportunities for performance-based bonuses, ensuring both personal and professional well-being.

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Common Interview Questions for (USA) Coach/Ops Mgr Trainee-2
How would you motivate a team as a Coach/Ops Mgr Trainee-2?

To motivate a team as a Coach/Ops Mgr Trainee-2, I would focus on recognizing achievements, fostering open communication, and providing consistent support. I believe in leading by example and creating an inclusive atmosphere that encourages team members to share their ideas and contribute to our goals.

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Can you give an example of a time you resolved a customer complaint?

When addressing a customer complaint, I believe it's important to listen actively to their concerns, empathize, and then take action. For instance, in a previous role, I once encountered a customer unhappy with a product. After understanding their issue, I offered a replacement and followed up to ensure their satisfaction, turning a negative experience into a positive one.

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What strategies would you use to analyze financial statements?

To analyze financial statements effectively, I would focus on understanding key metrics such as sales trends, profit-loss ratios, and cost management. Utilizing data-driven decision-making, I would break down these components to identify areas of improvement and develop strategic action plans.

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How do you handle conflict within your team?

Handling conflict requires a tactful approach. I believe in addressing issues promptly, facilitating open discussions, and encouraging team members to express their viewpoints. This ensures that everyone feels heard and helps locate a mutually agreeable solution.

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What is your approach to training new associates?

I believe in a hands-on, supportive approach to training new associates. This includes clear communication of expectations, providing actionable feedback, and encouraging questions to foster their learning and confidence in the role.

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How do you prioritize tasks in a fast-paced environment?

In a fast-paced environment, prioritization is crucial. I would assess tasks based on urgency and impact, communicate clear timelines to the team, and remain adaptable to any changes, ensuring that we meet our operational goals efficiently.

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How can you ensure compliance with company policies?

I ensure compliance by staying well-versed in company policies, conducting regular training sessions for the team, and fostering an open-door policy for questions and clarifications. This promotes a culture of accountability and adherence to guidelines.

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What role does technology play in retail management?

Technology plays a vital role in retail management by enhancing operational efficiency, improving customer engagement, and enabling data analysis. As a Coach/Ops Mgr Trainee-2, I would leverage technological tools to streamline processes and enhance the overall shopping experience.

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How do you adapt to changes in the retail environment?

Adapting to changes requires a proactive mindset. I stay informed about retail trends, encourage a culture of flexibility within my team, and embrace new ideas and technologies that can improve our operations and customer satisfaction.

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Why do you want to work as a Coach/Ops Mgr Trainee-2 at Walmart?

I am excited about the opportunity to work at Walmart because of its commitment to creating a positive impact in the community and its focus on associate development. I believe my values align with Walmart's mission, and I am eager to contribute my leadership skills to help empower our teams.

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Full-time, on-site
DATE POSTED
April 16, 2025

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