Senior Director, Managed Vision Care

As a Senior Director of Managed Vision Care at Warby Parker, your main responsibilities will include managing payor relationships, leading contract negotiations, and developing strategies to expand the insurance business. You'll ensure the customer experience is seamless and will oversee a cross-functional team to drive improvements and operational excellence.

For the Senior Director, Managed Vision Care position at Warby Parker, candidates should possess over 11 years of experience in vision insurance or health insurance. Proven leadership skills, a strong background in cross-functional collaboration, and a proactive, self-starter attitude are essential. Familiarity with continuous improvement tools is a plus.

A Senior Director of Managed Vision Care at Warby Parker plays a critical role in enhancing customer experience by developing best practices and training for insurance customers. You will collaborate with various teams to implement processes that ensure customers have a straightforward, enjoyable experience with their vision benefits.

In this role, the Senior Director of Managed Vision Care will work closely with cross-functional teams, including Retail, Customer Experience, Finance, and Strategy teams. The aim is to foster collaboration, ensure service excellence, and drive strategic initiatives that positively impact the vision care business.

Warby Parker offers a comprehensive benefits package for the Senior Director, Managed Vision Care role, which includes health, vision, and dental insurance, a flexible vacation policy, parental leave, retirement savings plans, and much more. Additionally, employees enjoy perks like free eyewear and education reimbursement.

When asked about your experience in managing payor relationships, share specific examples of how you built and maintained these partnerships. Discuss your negotiation strategies, your success in achieving favorable contract terms, and how you ensured alignment with business goals.

To effectively answer this question, outline your vision for an improved customer experience. You might mention enhancing communication channels, introducing training programs for staff, or employing tech solutions to streamline processes. Provide examples of past successes to substantiate your approach.

Discuss your approach to ensuring compliance by instituting strong internal controls and maintaining up-to-date knowledge of regulations. Mention any systems you’ve previously implemented to track compliance and how you keep your team informed about changes in legislation.

When discussing your leadership style, emphasize collaboration and open communication. Share how you set clear expectations, encourage professional development, and create an inclusive environment that inspires your team to achieve their best.

Use this opportunity to recall a specific cross-functional project where you played a pivotal role. Explain the objectives, the teams involved, and the outcomes. Highlight how you navigated challenges and fostered cooperation to reach shared goals.

In response to this question, describe your methodology for reviewing financial reports. Speak to your analytical skills and how you utilize these reports to gauge performance, identify trends, and inform strategic decision-making. Mention any tools or software you use.

To show initiative, explain your commitment to staying informed about industry trends through methods such as attending conferences, reading relevant publications, and engaging in professional organizations. Share how you apply this knowledge in your work.

Detail your negotiation strategies, emphasizing your preparedness, understanding of mutual benefits, and methods of building rapport with partners. Share examples of successful negotiations and how you balanced company goals with partner relationships.

Share specific examples of process improvements you've championed. Focus on how you identified issues, engaged stakeholders, and implemented solutions. Discuss the outcomes and any metrics that demonstrate the success of your initiatives.

Express your alignment with Warby Parker’s mission and values. Discuss how your experience will contribute to their goals in the managed vision care space and your enthusiasm for making a meaningful impact on customer experiences and access to vision care.