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Maintenance Field Supervisor (Fort Campbell)

WinnCompanies is searching for a Maintenance Field Supervisor to join our military housing team at Fort Campbell, KY.


In this role, you will assist with the overall operation of the maintenance service call function, preventive maintenance program, and the Change of Occupancy Maintenance (COM) team. You will perform the oversight of maintenance staff members, and you will be responsible for ensuring the team members in the field complete COM and service request work in accordance with time and quality expectations.


Please note that this is a working supervisory position and you must have some residential maintenance experience.


Responsibilities
  • Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned.
  • Adjust technicians' schedules as needed to complete all work requests in a timely manner.
  • Assist in the coordination of technician training, truck stock inventories, vacation planning, and company meetings.
  • Responsible for duties of Maintenance Technicians, Service Order Coordinators, COM Coordinators, and other Field Supervisors in their absence or as required.
  • Perform Quality Control service requests and checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
  • Investigate and resolve resident complaints.
  • Scope and identify tasks required for COM, including estimating time and cost to complete repairs and coordinating sub-contractor work.


Requirements
  • High school diploma or GED equivalent.
  • 3-5 years of relevant work experience.
  • Less than 1 year of supervisory experience.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Ability to provide basic tools and equipment necessary to perform daily duties.
  • Experience with computer systems, particularly Microsoft Office.
  • Excellent organizational and administrative skills.
  • Ability to comprehend and converse in English to communicate effectively with stakeholders.
  • Ability to multi-task in a fast-paced office environment.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Vocational or technical training.
  • Carpentry, painting, plumbing, electrical, HVAC, or appliance certifications.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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What You Should Know About Maintenance Field Supervisor (Fort Campbell), WinnCompanies

WinnCompanies is excited to announce an opening for a Maintenance Field Supervisor in our military housing team at Fort Campbell, KY. If you are passionate about providing exceptional service and leading a dedicated team, then this might be the perfect opportunity for you! As a Maintenance Field Supervisor, you’ll play a vital role in overseeing the day-to-day operations of our maintenance service call functions, including the preventive maintenance program and the Change of Occupancy Maintenance (COM) team. You’ll work closely with maintenance staff to ensure outstanding service quality, adjust technicians' schedules, and handle service requests efficiently. This is a hands-on supervisory position that requires some residential maintenance experience. You will also assist in training and coordinating staff, performing quality control checks, resolving resident complaints, and estimating tasks for COM. A high school diploma or GED, combined with 3-5 years of relevant experience and effective organizational skills, will set you up for success in this role. Whether you're coordinating work for a diverse group of technicians or fostering positive community relations, your contributions will directly enhance the quality of life for our residents. Join our team and make a difference in the lives of U.S. Armed Forces personnel and their families!

Frequently Asked Questions (FAQs) for Maintenance Field Supervisor (Fort Campbell) Role at WinnCompanies
What responsibilities do Maintenance Field Supervisors at WinnCompanies have?

As a Maintenance Field Supervisor at WinnCompanies, you will be responsible for the overall operation of maintenance service calls, performing oversight of staff, ensuring work completion meets quality and time expectations, investigating resident complaints, and adjusting schedules as needed. Your role is crucial for the coordination of technician training, managing inventories, and maintaining a responsive relationship with the team and residents.

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What qualifications are needed for a Maintenance Field Supervisor at WinnCompanies?

To qualify for the Maintenance Field Supervisor position at WinnCompanies, a high school diploma or GED is required, along with 3-5 years of relevant work experience. While less than a year of supervisory experience is preferred, it is essential to possess effective organizational and communication skills and the ability to work with various stakeholders in a fast-paced environment.

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What benefits does WinnCompanies offer to Maintenance Field Supervisors?

WinnCompanies offers an array of benefits to Maintenance Field Supervisors, including generous time off policies, 401(k) with company match, comprehensive medical, dental, and vision plans, tuition reimbursement, and a wellbeing program. Employees can also take advantage of flexible scheduling options, corporate discounts, and additional support programs tailored for their needs.

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How can a Maintenance Field Supervisor contribute to community service at WinnCompanies?

In the role of Maintenance Field Supervisor, you'll directly impact community service by ensuring quality maintenance support for our residents, primarily military families. Your leadership will foster a positive living environment, resolve resident issues promptly, and ensure that our maintenance practices uphold the standards that reflect our commitment to service excellence.

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What is the work environment like for Maintenance Field Supervisors at WinnCompanies?

Maintenance Field Supervisors at WinnCompanies work in a dynamic, fast-paced environment where teamwork and collaboration are essential. You will be directly involved with technicians and residents, creating a supportive atmosphere that encourages communication and innovation. This role provides opportunities to grow professionally within a mission-driven company focused on affordable housing.

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Common Interview Questions for Maintenance Field Supervisor (Fort Campbell)
What experience do you have in residential maintenance?

Share specific roles and responsibilities you've had in residential maintenance. Highlight your technical skills and any projects that required problem-solving, showcasing your ability to ensure quality and efficiency in service delivery.

Join Rise to see the full answer
How do you prioritize tasks when overseeing multiple maintenance requests?

Discuss your strategy for prioritization, including how you assess urgency and impact on residents. Mention tools or techniques you use to manage workloads effectively, ensuring timely and high-quality service.

Join Rise to see the full answer
Can you describe a time you resolved a conflict with a resident or a team member?

Provide a specific example where you effectively addressed a conflict, focusing on communication skills, empathy, and the steps you took to achieve a resolution that satisfied all parties involved.

Join Rise to see the full answer
How would you handle a situation where a maintenance technician is consistently late or underperforming?

Explain your approach to performance management, including open communication, feedback, and potential coaching or training opportunities. Emphasize the importance of constructive conversation and team motivation.

Join Rise to see the full answer
What methods do you use to ensure maintenance quality control?

Discuss specific quality control measures you implement, such as conducting inspections, soliciting resident feedback, and setting standards for your team to follow. Highlight your commitment to maintaining high service quality.

Join Rise to see the full answer
In your opinion, what are the key skills for a Maintenance Field Supervisor?

Identify essential skills like leadership, communication, technical knowledge, and time management. Elaborate on how these skills contribute to effective team management and resident satisfaction.

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How do you approach training new maintenance staff?

Illustrate your training methodology, focusing on mentorship, hands-on experience, and providing resources for further learning. Emphasize the importance of creating a supportive atmosphere for new employees.

Join Rise to see the full answer
How would you assess the condition of a unit during a Change of Occupancy Maintenance?

Explain the steps you would take to evaluate the unit's needs, including checking for repairs, functional assessments, and timing estimates. Emphasize the significance of thoroughness and attention to detail.

Join Rise to see the full answer
Describe your experience with scheduling and resource management.

Share examples of past scheduling systems or tools you've used to manage maintenance tasks and coordinate team members. Highlight your adaptability and proactive approach to resource allocation.

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What motivates you to work in the maintenance field?

Discuss your passion for service and how it drives you. Share a personal story or experiences that showcase your commitment to improving resident lives through quality maintenance and your desire to work in a mission-driven organization.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
January 15, 2025

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