Sales Manager - Costa Rica

To be eligible for the Sales Manager position at World Business Lenders, candidates must have 5+ years of experience in U.S. mortgage sales and at least 2 years in a supervisory role within a sales environment. Excellent communication skills in English, both verbal and written, are essential. Additionally, candidates should have a proven track record in leading successful sales teams and achieving performance goals.

As a Sales Manager at World Business Lenders, your main responsibilities will include overseeing a team of Loan Sales Executives, managing daily operations, ensuring sales targets are met, and providing coaching and training to enhance team performance. You will also monitor sales metrics, generate reports, and collaborate with upper management to implement effective sales strategies.

Yes, the Sales Manager role at World Business Lenders is a fully remote position. Candidates from Central American countries, including Puerto Rico, the Dominican Republic, and Mexico, are eligible to apply as long as they are legally authorized to work in their respective locations.

Important skills for the Sales Manager position at World Business Lenders include strong leadership abilities, excellent communication and interpersonal skills, problem-solving capabilities, and a solid understanding of U.S. mortgage or banking sales. The ability to mentor and motivate a high-performing sales team is crucial for success.

As a Sales Manager at World Business Lenders, you can generally expect to work from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Additional hours may be required depending on operational needs.

To motivate my sales team, I focus on fostering a supportive environment where each member feels valued. I implement regular one-on-one meetings to discuss goals, provide constructive feedback, and recognize individual achievements. Creating friendly competitions or incentives based on performance can also inspire team members to excel and reach their full potential.

I develop sales training programs by first assessing the specific needs of my team. This includes identifying skill gaps and understanding industry trends. I incorporate various learning methods, such as workshops, role-playing, and real-life scenarios, to ensure comprehensive training. Feedback from team members post-training helps refine and improve future programs.

In my previous role, I inherited a sales team that was underperforming. I immediately initiated team-building exercises to rebuild trust and camaraderie. By analyzing performance metrics, we identified key areas for improvement. Implementing tailored coaching sessions and establishing clear, achievable goals led to a significant turnaround and meeting sales targets within a few months.

Essential metrics for assessing a sales team’s performance include Key Performance Indicators (KPIs) such as sales revenue, conversion rates, and average deal size. I also consider the team’s engagement levels and customer satisfaction scores to gauge overall effectiveness and areas for improvement.

When dealing with an underperforming team member, my first step is to have a private conversation to understand any underlying issues. Together, we can establish a performance improvement plan that includes clear objectives, regular check-ins, and the necessary support or resources they may need to succeed.

Communication is crucial in leading a sales team. Open, transparent communication fosters trust, enables collaboration, and ensures everyone is aligned with our sales goals. I prioritize regular team meetings, one-on-one check-ins, and encourage feedback to create a culture of continuous improvement.

In my previous positions, I regularly reported on sales metrics to senior management by preparing detailed reports highlighting our team's performance against KPIs. I provided insights into market trends and potential opportunities, enabling informed decision-making.

To ensure our sales strategies align with company objectives, I actively engage with senior management for insights and guidance. I also maintain an ongoing dialogue with my team to gather ground-level feedback, allowing us to adapt strategies as necessary for maximum impact and alignment.

My ideal sales environment is one that encourages collaboration, fosters innovation, and supports continuous learning. I believe in a culture that values a positive mindset and recognizes achievements, which in turn contributes to higher motivation and improved sales outcomes.

I stay informed about market trends by regularly reading industry publications and reports, attending webinars and conferences, and participating in relevant professional networks. Engaging with peers also provides valuable insights and helps to keep our strategies relevant and competitive.