Client Accounts Assistant (Finance)

As a Client Accounts Assistant at WSH, your main responsibilities include budget entry, location setups in the finance system, and conducting reconciliations. You will also support daily operations by resolving queries through the Ticket Resolution System, email, and phone, ensuring that invoicing and trading results are completed accurately and on time.

To excel as a Client Accounts Assistant at WSH, you should have a strong knowledge of MS Office, particularly Excel. While a background in finance is beneficial, the ability to communicate effectively, build positive relationships, and manage your time efficiently is essential.

Success in the Client Accounts Assistant role at WSH requires strong organizational skills and the capacity to prioritize multiple tasks. Good written and verbal communication skills are also vital, alongside the ability to maintain professional relationships across the finance and operations teams.

A Client Accounts Assistant at WSH will find it helpful to have knowledge of financial software such as Great Plains for location setups, as well as Proficiency in using Blackline for balance sheet reconciliations. Familiarity with the in-house finance package applications like Evolution and e-Trading will ease various tasks within the role.

WSH offers a robust benefits package for Client Accounts Assistants, including 25 days of holiday plus public holidays, an enhanced pension, life assurance cover, and various discounts. Additionally, you will have access to well-being assistance and opportunities for professional development, including support for apprenticeships.

When answering this question, highlight specific experiences where you successfully managed budgets and reconciliations. Discuss any tools or software you've used, like Excel or accounting packages, and how these experiences prepared you for the Client Accounts Assistant role at WSH.

Illustrate your organizational skills by explaining your methods for prioritizing tasks. Use examples to show your ability to balance urgent requests with routine duties effectively, ensuring that all client accounts receive adequate attention.

Prepare a detailed example showcasing your problem-solving skills. Discuss the situation, your approach to understanding the query, and the steps you took to provide a satisfactory resolution, which demonstrates your communication skills and commitment to client service.

Here, mention any experience with financial software like Evolution and e-Trading. Describe how these tools can enhance data integration and help streamline finance operations, aligning with the workflows at WSH as a Client Accounts Assistant.

Explain your meticulous approach to detail and accuracy, possibly mentioning double-checking figures, cross-verifying against financial systems, and maintaining thorough records to minimize errors in invoicing as a Client Accounts Assistant.

Discuss a particular challenge you've faced, detailing your coping strategies and the importance of staying cool under pressure, while maintaining effective communication with both internal teams and clients.

Explain the importance of communication and teamwork. Share strategies you’ve used to foster strong relationships, such as regular check-ins or collaborative projects, which play a crucial role for a Client Accounts Assistant at WSH.

Discuss how attention to detail affects financial accuracy, timely invoicing, and overall client satisfaction. Provide examples where this quality has led to positive outcomes in your past roles.

Express your enthusiasm for the role by discussing WSH's diverse operations within hospitality and catering. Highlight how this aligns with your career goals and eagerness to learn within this dynamic environment.

This question is crucial for evaluating your professionalism. Share your approach to handling sensitive data, emphasizing your understanding of internal controls and commitment to confidentiality, which is essential in the Client Accounts Assistant role at WSH.