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Sr Agent, Outbound

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary


The Outbound Senior Agent will perform normal associate expectations in which ever department they are part of. Moreover, they will help support contact center operations leadership by helping, mentor, and motivate contact center both new hire and designated associates for their prospective departments. They will also serve as an area of bench strength for future supervisor positions. Lastly, this position will model and strengthen Wyndham Contact Center engagement culture, with the goal of decrease turnover, raising efficiencies and gaining greater buy in from all associates.

How You'll Shine
Responsibilities include, but are not limited to:
• Maintain and exceed minimum performance standards necessary for this role. Operate in their normal associate band functions for which ever department they are apart of. (85%)
• Mentor newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal coaching, one-on-one sessions, group sessions during their initial 30-day onboarding period (15%)

What You'll Bring

Minimum Requirements and Qualifications

Education
High School diploma or equivalent

Training requirements
• Contact Center experience or Sales/Reservations environment equivalent.
• Leadership knowledge
• Sales skill
• All associates are responsible for ensuring that they remain up to date on all required courses.
• Auditing, coaching and mentoring new representatives.

Knowledge and skills
• Enhanced Sales Performance: Utilize tools such as one on one coaching and controlling quality in efforts of providing feedback for agent development
• Reporting: Provide and review concise reporting to monitor agent and business unit development
• Training Programs: Communicate instructions and expectations of job duties. Provide follow-up training and group huddles for present and future business needs.
• Understand and drive the production environment: Can positively manage the challenge of production day in and day out.
• Willing to work a flexible schedule to suit the needs of the business
• Must possess strong customer service skills
• Proven sales and/or closing ability

Technical Skills
• MS Outlook, MS Word, MS Excel
• SharePoint & AI Technologies
• Noble Telemarketing System
• Salesforce Data Management System

Job experience
• Minimum of 1 year call center, telemarketing, customer service experience in a contact center, (preferably within Wyndham Contact Center)

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Agent, Outbound, Wynd

Are you ready to take your career to the next level? At Travel + Leisure Co., we’re seeking a passionate Sr Agent, Outbound to join our dynamic team in sunny Florida! As the leading vacation ownership and travel membership company, we are dedicated to making dream vacations a reality for countless travelers. In this role, you’ll be more than just an associate; you’ll be the backbone of our contact center operations. Your responsibilities won’t just include meeting performance standards—you’ll be mentoring and supporting new hires, ensuring they transition smoothly into their roles, and helping shape the future leaders of our contact center. You’ll have the chance to make a real impact by fostering a positive engagement culture that reduces turnover and boosts efficiency. We believe in continuous learning and innovation, so you’ll have the opportunity to grow while having fun and inspiring your teammates. If you have a passion for sales, exceptional customer service skills, and a knack for leadership, we want to hear from you! Come, join us in our mission to put the world on vacation and start creating unforgettable experiences today!

Frequently Asked Questions (FAQs) for Sr Agent, Outbound Role at Wynd
What are the responsibilities of the Sr Agent, Outbound at Travel + Leisure Co.?

As a Sr Agent, Outbound at Travel + Leisure Co., your primary responsibilities include maintaining and exceeding performance standards, mentoring new representatives, and providing coaching during onboarding. You will also be actively involved in supporting the contact center operations by fostering a positive engagement culture, which is crucial for the efficiency and success of your team.

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What qualifications are required for the Sr Agent, Outbound position at Travel + Leisure Co.?

To be considered for the Sr Agent, Outbound role at Travel + Leisure Co., candidates should possess a high school diploma or equivalent, experience in a contact center or sales environment, and demonstrable leadership skills. A proven ability in sales and effective customer service is necessary to thrive in this role, along with familiarity with tools like MS Office and Salesforce.

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What does the onboarding process look like for new Sr Agents, Outbound at Travel + Leisure Co.?

The onboarding process for new Sr Agents, Outbound at Travel + Leisure Co. includes formal training, one-on-one coaching, and group sessions designed to facilitate a smooth transition into daily operations. Experienced team members will guide you through your first 30 days to ensure you feel supported and well-prepared for your responsibilities.

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What is the work environment like for a Sr Agent, Outbound at Travel + Leisure Co.?

The work environment for a Sr Agent, Outbound at Travel + Leisure Co. is supportive, energetic, and focused on innovation. You'll be part of a vibrant culture where teamwork and engagement are prioritized, making it a great place to develop your career while also contributing to the company’s mission of putting the world on vacation.

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What benefits are offered to Sr Agents, Outbound at Travel + Leisure Co.?

Travel + Leisure Co. offers a comprehensive benefits package for Sr Agents, Outbound who work 30 or more hours per week. This includes medical, dental, and vision insurance, flexible spending accounts, life and disability coverage, paid time off, a 401k plan with employer match, and various wellness programs, ensuring that you are well supported throughout your career.

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Common Interview Questions for Sr Agent, Outbound
Can you describe your experience in a contact center environment as a Sr Agent?

In answering this question, highlight specific experiences that demonstrate your skills in handling customer inquiries, resolving issues, and achieving sales goals. Use examples that showcase leadership and collaboration with other team members, as well as any training or mentoring roles you've undertaken.

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How do you approach mentoring new team members in a contact center?

When discussing your approach to mentoring, emphasize your methods for providing constructive feedback and support. Mention how you create an encouraging environment, set expectations clearly, and help newcomers settle into their roles by regularly checking in and holding training sessions.

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What strategies do you use to stay motivated in a fast-paced, production-driven environment?

To effectively answer this, share specific strategies that you personally employ to remain focused and driven. Discuss techniques like setting short-term goals, remaining organized, and leaning on your team for support, while also highlighting the importance of balancing work and personal time.

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Describe a time you successfully improved a process in your previous roles.

When answering this question, outline the situation, the actions you took to improve the process, and the results achieved. Use metrics or feedback from peers/superiors to reinforce your success and demonstrate your proactive mindset.

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What tools and technologies have you used in your role as an outbound agent?

Discuss the specific tools and platforms you've utilized, including CRM systems like Salesforce, contact management apps, or communication tools. Mention how these technologies aid your efficiency and how you adapt to new technologies quickly.

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How would you handle a difficult customer interaction as a Sr Agent, Outbound?

Explain your approach to conflict resolution by discussing active listening, empathy, and problem-solving skills. Provide examples of successful outcomes from previous experiences when managing tough customer situations.

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What role does teamwork play in the success of a contact center?

Emphasize the importance of collaboration in achieving both team and individual goals. Share examples of how you’ve worked with colleagues to improve performance collectively, contributing to a positive team atmosphere.

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What do you think sets Travel + Leisure Co. apart from other companies in the industry?

Demonstrate your knowledge of Travel + Leisure Co. by highlighting its commitment to customer satisfaction, innovative travel solutions, and engagement culture. Discuss how these factors make it an employer of choice and how you would contribute to this culture.

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How do you manage tight deadlines and high-pressure situations?

Provide insight into your organizational skills and how you prioritize tasks under pressure. Talk about techniques like time management and stress-relief methods you've found effective in ensuring productivity without sacrificing quality.

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Where do you see yourself in five years within the travel industry?

Focus on your career aspirations related to travel and customer service while relating them back to the opportunities at Travel + Leisure Co. Mention your desire for growth, leadership roles, and contributing to innovative travel experiences.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 24, 2025

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