We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Job Summary
The Outbound Senior Agent will perform normal associate expectations in which ever department they are part of. Moreover, they will help support contact center operations leadership by helping, mentor, and motivate contact center both new hire and designated associates for their prospective departments. They will also serve as an area of bench strength for future supervisor positions. Lastly, this position will model and strengthen Wyndham Contact Center engagement culture, with the goal of decrease turnover, raising efficiencies and gaining greater buy in from all associates.
How You'll Shine
Responsibilities include, but are not limited to:
• Maintain and exceed minimum performance standards necessary for this role. Operate in their normal associate band functions for which ever department they are apart of. (85%)
• Mentor newly hired representatives to ensure a smooth transition from learning environment to daily production environment and participate in providing formal coaching, one-on-one sessions, group sessions during their initial 30-day onboarding period (15%)
What You'll Bring
Minimum Requirements and Qualifications
Education
High School diploma or equivalent
Training requirements
• Contact Center experience or Sales/Reservations environment equivalent.
• Leadership knowledge
• Sales skill
• All associates are responsible for ensuring that they remain up to date on all required courses.
• Auditing, coaching and mentoring new representatives.
Knowledge and skills
• Enhanced Sales Performance: Utilize tools such as one on one coaching and controlling quality in efforts of providing feedback for agent development
• Reporting: Provide and review concise reporting to monitor agent and business unit development
• Training Programs: Communicate instructions and expectations of job duties. Provide follow-up training and group huddles for present and future business needs.
• Understand and drive the production environment: Can positively manage the challenge of production day in and day out.
• Willing to work a flexible schedule to suit the needs of the business
• Must possess strong customer service skills
• Proven sales and/or closing ability
Technical Skills
• MS Outlook, MS Word, MS Excel
• SharePoint & AI Technologies
• Noble Telemarketing System
• Salesforce Data Management System
Job experience
• Minimum of 1 year call center, telemarketing, customer service experience in a contact center, (preferably within Wyndham Contact Center)
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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Are you ready to take your career to the next level? At Travel + Leisure Co., we’re seeking a passionate Sr Agent, Outbound to join our dynamic team in sunny Florida! As the leading vacation ownership and travel membership company, we are dedicated to making dream vacations a reality for countless travelers. In this role, you’ll be more than just an associate; you’ll be the backbone of our contact center operations. Your responsibilities won’t just include meeting performance standards—you’ll be mentoring and supporting new hires, ensuring they transition smoothly into their roles, and helping shape the future leaders of our contact center. You’ll have the chance to make a real impact by fostering a positive engagement culture that reduces turnover and boosts efficiency. We believe in continuous learning and innovation, so you’ll have the opportunity to grow while having fun and inspiring your teammates. If you have a passion for sales, exceptional customer service skills, and a knack for leadership, we want to hear from you! Come, join us in our mission to put the world on vacation and start creating unforgettable experiences today!
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