Implementation Associate - East

As an Implementation Associate at Yondr, you will primarily support Partner Success Managers to ensure customer success during the post-sales journey. Your responsibilities will include onboarding new school accounts, facilitating product setup, providing training, collaborating on policy creation, and maintaining communication with school staff and parent communities.

To qualify for the Implementation Associate position at Yondr, candidates should possess a Bachelor's Degree, along with at least 2 years of experience in customer service or education. A background in educational practices, superb communication skills, and proficiency with technology are also essential aspects of this role.

At Yondr, we emphasize training for our Implementation Associates to ensure they are well-prepared. New hires will receive training related to the Yondr program, customer engagement strategies, and any specific tools required for the successful implementation of phone-free environments in schools.

Essential skills for an Implementation Associate at Yondr include exceptional interpersonal and communication abilities, adaptability to dynamic environments, proficiency in digital tools, and a solution-driven mindset to tackle challenges proactively while delivering outstanding customer experiences.

For an Implementation Associate at Yondr, travel expectations are relatively modest, ranging from 0-15% during non-peak periods to 20-30% during peak seasons, depending on the needs of our partners and manager approval.

Managing the onboarding process requires a well-organized approach. I would begin by understanding the specific needs of each school, facilitating customized setup sessions, and ensuring that all necessary resources and training are provided effectively to create a seamless transition.

To communicate effectively with school stakeholders, I employ a blend of engaging presentations, clear written communication, and active listening. Understanding their concerns and aligning Yondr's policies with their needs is essential in creating a collaborative atmosphere.

Throughout my career in education, I have engaged with various practices focusing on fostering a productive classroom environment. I understand the importance of adaptability and how to align with current trends in educational programming, especially regarding technology use in schools.

When faced with challenges during implementation, I remain calm and focused on finding solutions. I prioritize understanding the root cause of issues, seek input from colleagues or partners, and implement proactive strategies to tackle obstacles efficiently.

I am passionate about education and the role technology can play in enhancing learning. Yondr's unique approach to creating phone-free environments aligns perfectly with my belief in fostering genuine connections, and I am excited about the opportunity to contribute to such impactful work.

I recognize that each school personnel has different communication preferences, so I adjust my approach accordingly. For instance, I may use detailed documentation for administrators while presenting information in a more interactive manner during training sessions with teachers.

The most important aspect of customer success as an Implementation Associate is ensuring that all stakeholders feel supported throughout their journey. Building strong relationships, delivering tailored experiences, and continuously checking in with clients are essential to ensuring their needs are met.

In my previous role, there was an unexpected policy change that affected our program implementation. I quickly adapted by seeking feedback from stakeholders, facilitating open discussions, and revising our approach to align with the new policy while keeping all parties informed.

To promote a phone-free environment in schools, I would focus on educating both educators and students on the benefits of maintaining focus without distractions. Employing engaging activities, workshops, and clear communication on policies can help foster acceptance and enthusiasm around the initiative.

I envision the Implementation Associate role at Yondr evolving as we broaden our outreach. With further training and deeper involvement with educational trends, this role can significantly impact how schools implement technology-free spaces, ultimately enhancing the overall customer experience.