Implementation Associate - West

As the Yondr Implementation Associate in Los Angeles, your primary responsibilities include facilitating the onboarding process for new school accounts, providing training and support, crafting educational resources, and collaborating with school staff to create effective policies around phone-free environments. You will also communicate regularly with partners to ensure that the implementation of our programs meets their specific needs, ultimately enhancing the overall customer experience.

To apply for the Implementation Associate role at Yondr, candidates should possess a Bachelor’s degree along with at least 2 years of experience in customer service or education, particularly within grades 6-12. Ideal candidates will also demonstrate exceptional interpersonal and communication skills, technological proficiency, and adaptability in fast-paced settings.

The Implementation Associate at Yondr plays a pivotal role in guiding customers through the post-sales journey. By supporting the Partner Success Managers, you will ensure that school implementations are smooth and effective. Your commitment to delivering quality training, being a reliable point of contact, and providing ongoing support are essential for helping schools realize the full potential of the Yondr program, contributing directly to their success.

For the Implementation Associate position at Yondr, the travel expectation varies based on partner demand and manager approval. Generally, you could anticipate 0-15% travel during non-peak seasons and up to 20-30% during peak periods from July to October, providing opportunities to engage directly with school partners and enhance program implementation.

At Yondr, the work environment for an Implementation Associate is dynamic and collaborative, emphasizing remote capabilities with a strong focus on communication and teamwork. You'll thrice in a fast-paced atmosphere, adapting to challenges, and leveraging technology to support schools in creating engaging and phone-free educational experiences.

In your response, highlight relevant experiences you have in an educational setting, particularly with grades 6-12. Emphasize your understanding of educational practices and how you have contributed to program implementations or policy creation in the past. Providing specific examples will showcase your ability to relate to school administrators and staff effectively.

Talk about your strategies for establishing rapport, being clear and concise in your communication, and using engaging presentations. Mention the importance of actively listening to their needs and concerns to ensure a successful program implementation, fostering a cooperative relationship.

Discuss elements such as thorough training, continuous support, clear communication, and active engagement with the school community. Highlight how these elements promote a smooth transition and create a positive experience, emphasizing your ability to facilitate these processes.

Share an example of a challenge you faced in your previous roles and the approach you took to address it. Emphasize your adaptability, problem-solving skills, and proactive attitude when confronted with obstacles. Illustrate how you remain focused on solutions and keep stakeholders informed.

Express your passion for education and creating environments that foster connection and focus. Discuss how Yondr’s mission aligns with your values and how you appreciate the emphasis on phone-free spaces. Highlight how you envision contributing positively to both schools and the artists we serve.

Talk about your experiences delivering presentations in educational or professional settings, emphasizing your ability to tailor content to various audiences. Highlight techniques you use to engage listeners, such as storytelling or interactive discussions, which keep the audience involved and interested.

Discuss the importance of understanding their concerns and providing data or case studies that illustrate the benefits of phone-free environments. Emphasize your willingness to collaborate with them, offering to address specific needs while clearly communicating the positive impacts on students and events.

Describe methods you use for organization, such as project management tools, calendars, or task lists. Highlight your ability to prioritize tasks and maintain clear communication with each account, ensuring every school receives the attention they require during implementation.

Reflect on both the benefits and drawbacks of technology in education. Emphasize your belief in striking a balance between utilizing technology as a tool for learning while also promoting opportunities for personal interaction and focus, which align with Yondr’s mission.

Highlight your organizational skills, strong communication abilities, adaptability, and customer-focused mindset. Give concrete examples of how these qualities have helped you succeed in similar roles, reinforcing your understanding of the importance of fostering relationships in a supportive, educational context.