Research Manager - job 1 of 2

The Research Manager at YouGov in Sydney primarily manages and delivers market research projects while overseeing the ISO program. This involves research design, project management, team leadership, data analysis, reporting, and account management, ensuring all projects align with quality standards and client needs.

To be considered for the Research Manager role at YouGov, candidates typically need 3-5 years of market research experience, a strong grasp of ISO 20252 standards, and relevant qualifications in fields such as Psychology, Political/Social Sciences, or Business. Supervisory experience and advanced quantitative skills are also beneficial.

As a Research Manager at YouGov, you will oversee a small team of 1-2 research executives. Your role includes mentoring them in research methodologies, analyzing data, and drafting reports, ensuring they’re well-equipped to contribute effectively to projects.

Key skills for the Research Manager at YouGov include excellent interpersonal communication, strong analytical abilities in both quantitative and qualitative research, effective problem-solving skills, and emotional resilience. A collaborative spirit and an understanding of project management principles are also crucial.

YouGov offers a unique opportunity to be part of a global research company that values diverse opinions and backgrounds. The culture promotes innovation, accuracy, and teamwork, and employees are provided with excellent benefits supporting their overall wellbeing. It’s a place where your contributions can make a real difference.

In your response, focus on specific projects you've managed, discussing your approach to planning, meeting deadlines, and collaborating with team members. Highlight your ability to adapt when faced with changes in project scope while ensuring client requirements are met.

Discuss your experience with ISO 20252 standards, explaining how you maintain compliance through careful planning, documentation checks, and team training. Share examples of how you’ve implemented ISO practices in previous roles to enhance project outcomes.

Mention specific metrics relevant to your past projects, such as response rates, segmentation analysis, or trends you've identified. Illustrate your analytical process and how it contributes to deriving actionable insights for clients.

Highlight your management style, emphasizing supportive coaching and skill development. Use examples of how you've nurtured junior team members to grow their capabilities in research processes, ensuring they feel valued and motivated.

Explain your approach to receiving and interpreting client feedback, providing examples of how this has been integrated into your research. Mention your commitment to making necessary adjustments to ensure client satisfaction.

Detail your proactive methods for identifying opportunities within existing accounts or targeting new clients, including how you prepare proposals and collaborate with teams for effective pitches.

Share a specific project narrative, including objectives, methodologies, challenges faced, and the ultimate results. Focus on your contributions and what you learned from the experience.

Discuss the key elements of a strong research report, such as clarity, accuracy, visual representation of data, and actionable insights. Use past reports you've produced as a framework for your discussion.

Mention specific resources like industry publications, networking events, or professional organizations you engage with to stay informed. This demonstrates your commitment to continuously improving your skills and knowledge.

Discuss the importance of emotional intelligence in building rapport with clients and fostering a supportive team environment. Highlight how your emotional intelligence helps you navigate challenges effectively while maintaining team morale.