Business Analyst

YouScience is a growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With headquarters American Fork, UT.  We combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

We are looking for a Business Analyst to support a Product Manager working on a software application in the education technology field; this is one application among several offered by our organization. These applications are increasingly connected, resulting in a significant amount of coordination with other teams. Your primary responsibility will be to assist the Product Manager in driving the success of the software application throughout its lifecycle. You will play a crucial role in bridging the gap between the business stakeholders and the development team by analyzing requirements, gathering insights, and providing actionable recommendations. Your analytical mindset, organizational and planning abilities, strong communication skills, and understanding of software development processes will contribute to the successful delivery and continuous improvement of the product.

Key Responsibilities

1. Requirement Analysis

   • Collaborate with business stakeholders to gather, analyze, and document functional and non-functional requirements for the software application.

   • Translate business requirements into clear, concise, and actionable user stories, use cases, and acceptance criteria.

   • Work across teams to coordinate resources and remove blockers.

2. Product Development Support

   • Work closely with the Product Manager to define and prioritize product features, enhancements, and roadmap items.

   • Assist in creating and maintaining product documentation, including product backlogs, user guides, and release notes.

   • Collaborate with cross-functional teams, including developers, designers, and quality assurance, to ensure the successful delivery of product features.

3. User Experience (UX) Analysis

   • Participate in Conduct user research, usability testing, and user feedback analysis to gather insights into user behavior and preferences.

   • Identify and address usability issues and propose solutions to improve the overall user experience.

   • Collaborate with the design team to create wireframes, prototypes, and UI mockups to visualize and validate product design decisions.

4. Data Analysis and Reporting

   • Utilize analytical tools and techniques to collect and analyze data related to product usage, user engagement, and key performance indicators (KPIs).

   • Generate reports and dashboards to provide actionable insights to the Product Manager and other stakeholders.

   • Monitor product metrics and identify areas for improvement, such as user adoption, retention, and satisfaction.

5. Stakeholder Collaboration

   • Act as a liaison between business stakeholders, development teams, and other relevant stakeholders.

   • Conduct effective meetings, workshops, and presentations to gather requirements, provide updates, and ensure alignment.

   • Facilitate communication and manage expectations between different teams and individuals involved in the product development process.

Qualifications

• Bachelor's degree in business administration, computer science, or a related field preferred.

• A minimum of 3 years of business analysis or project management experience in a software development environment

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Analytical mindset with the ability to collect, interpret, and analyze complex data sets.

• Excellent written and verbal communication skills to effectively collaborate with diverse stakeholders.

• Strong problem-solving skills with the ability to identify issues, propose solutions, and drive resolution.

• Familiarity with UX principles and the ability to provide input on user interface design

• Intermediate to advanced knowledge of Domo (or equivalent)

• Intermediate to advanced knowledge of data analysis and information sharing using Google Suite

• Intermediate to advanced knowledge of diagramming, ideation, wireframing, and design collaboration tools such as Lucid chart , and Lucid spark, and Figma, as well as general web development architectural principles (APIs etc)

• Experienced in both lean and agile methodologies, familiarity with Jira and Confluence

• (Optional) Familiar with version control tools such as Github and proper branching techniques

• Understanding of OKR Management methodology

• (Optional) Business Knowledge: Should be familiar with relevant business terminology, practices, and key performance indicators (KPIs). This helps to align their analyses and recommendations with organizational goals and objectives.

• (Optional) Domain Expertise: Having EdTech domain knowledge is an added advantage. This helps them understand the unique challenges, regulations, and requirements of EdTech industry, allowing them to provide more targeted and valuable insights and solutions.

All your information will be kept confidential according to EEO guidelines.