Regional OSP Operations Specialist - Richfield, OH

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Regional OSP Operations Specialist to primarily be responsible for providing end-to-end customer support and solutions; planning and implementing fiber connectivity solutions; managing customer orders; handling customer service requests; coordinating installations; executing and serving as single point of contact for customers, post-sale; and providing direction and project ownership by leading the implementation, execution and communication of projects and orders for customers.

LOCATION:

This role is available to an Ohio Resident. The region will be Ohio and Indiana.

Responsibilities:

• Daily management of construction vendors to expedite the construction and splicing of OSP facilities.

• Ability and willingness to pull on call duty to respond to network outages and emergency restoration activities.

• Managing relationship to jurisdictions and ROW contacts such as cities, counties and railroad. Working in close relationship with underlying rights group to identify and prepare encroachment permitting, franchise agreements and building access agreement.

• Oversees timely permitting submittal and on time performance of engineering and construction vendors.

• Assists in the planning and implementation of fiber connectivity solutions programs and projects that adhere to approved plans, budgets and schedules. 

• Provides specialized telecommunications technical expertise.

• Coordinates and facilitates with internal and external resources to effect the timely completion of projects.

• Oversees, product and/or service of the unit(s) managed may involve highly technical activities or programs; or policies, procedures, controls and services required to support the sound financial, operational and competitive position of the company. 

• Designs and Implements commercial and carrier fiber networks, infrastructure, backbone and lateral builds.

• Works within a Data Center environment implementing customer-installation projects and services.

• Creates and tracks project budgets in relationship to Network Operations.

• Provides direct interface with customers, subcontractors, jurisdictional authorities and interoffice personnel. Supports customer meetings as necessary which requires in person meetings and travel to client and/or construction sites.

• Oversees procurement of equipment and materials related to the assigned projects.

• Executes Bid Process, inclusive of budgetary requirements and the tracking thereof.

• Verify and update project documentation.

• Timely tracking of project progress and budget in Salesforce and manual tracker.

• Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.

Qualifications:

• Bachelors’ Degree, preferred.

• Minimum of seven (7) years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience. Must be conversant/have working knowledge of structured cabling, routing, switching, and IP protocols.

• Minimum of four (4) years familiarity with all types of outside plant construction and experience managing large capital projects.

• Familiar with Email, MS Excel, Word, Google Earth and AutoCad.

• Ability to manage multiple aggressive RFP and design construction schedules and responses.

• Ability to understand and read construction documents.

• Familiar with all facets of OSP management, including quoting, construction and delivery.

• Proven negotiation skills.

• Business minded and able to maintain a commercial focus.

• Ability to maintain eligibility to drive, as required, to assigned projects to ensure on time and on budget delivery in accordance with company policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.

• Ability to perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.

• Ability to occasionally to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.

• Full ability and willingness to pull on call duty when assigned, as dictated by the needs of the business.

Estimated Base Salary Range: $56,300 - $75,050 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.