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Head of Brand, PR, and Communications

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of the Product team: 

Zego’s vision is of a future where insurance has been transformed by technology, and where everyone across the world has access to personalised policies that reward them for better behaviour. We are at a pivotal and exciting moment in our journey and you would be joining at a point of inflection as we turn our attention to hitting consistent monthly profitability.  It will be a period of exponential growth as we expand our footprint into consumer car insurance and grow our presence in the consumer van market. 

To achieve this, we’re seeking a Head of Brand, PR, and Communications to lead our efforts in building brand awareness, executing a robust PR strategy, and championing Zego’s story.  You will be our Brand evangelist, ready to excite our employees, investors and customers with our ambitions and values.  We need passion, ambition and tenacity for this role  as it is critical in supporting our ambitious growth plans, including a Series D fundraise in 2025.

About the Role

As a key member of the Marketing team, you will report directly to the Marketing Director, work closely with the C-suite on strategic PR initiatives, and lead a talented team of five. You will be both a visionary and a doer – entrepreneurial, scrappy, and willing to roll up your sleeves to deliver results in a fast-paced, high-growth environment.

Key Responsibilities  

  • Brand Strategy and Awareness
    • Develop and execute a brand strategy to significantly grow awareness of Zego across consumer car and van markets within the limits of the existing budget.  Ready to pitch for more budget as necessary.
    • Position Zego as a leading, innovative insurtech brand in the minds of customers, investors and our own employees.
    • Act as a brand evangelist, effectively communicating the value of brand-building initiatives to the C-suite and ensuring alignment with business goals.
    • Oversee all brand touchpoints to ensure consistency and excellence, working closely with the in-house design and content teams.

  • Public Relations and Communications
    • Create and manage a full PR schedule to support Zego’s Series D fundraise, ensuring positive media coverage and positioning the company as a thought leader.
    • Develop and maintain strong relationships with key media outlets, journalists, and industry influencers.
    • Craft compelling narratives, press releases, and media kits that highlight Zego’s innovation, growth, and leadership in the insurtech space.
    • Support crisis communications and act as a trusted advisor to the C-suite for external messaging.

  • Team Leadership
    • Lead and inspire a high-performing team of five, including a senior in-house designer, senior content manager, content manager, senior copywriter, and senior SEO manager.
    • Foster a collaborative, results-driven culture that encourages creativity, innovation, and accountability.
    • Mentor and develop team members to achieve their full potential, aligning their work with Zego’s overarching goals.

  • Collaboration and Stakeholder Management
    • Work closely with the Marketing Director and other departments, including Product, Sales, Tech and Customer Success, to ensure the brand and comms strategy is integrated and impactful.
    • Partner with external agencies and consultants as needed to scale efforts efficiently.
    • Advocate for and secure investment in brand-building activities by presenting clear, data-driven insights and outcomes to senior leadership.

About You

  • Proven experience in brand management, PR, and communications, ideally within a high-growth tech, insurtech, or fintech environment.
  • Strong track record of building and executing successful brand and PR campaigns that drive measurable awareness and engagement.
  • Exceptional communication and storytelling skills, with the ability to simplify complex concepts for diverse audiences.
  • Entrepreneurial mindset with a scrappy, hands-on approach to getting things done in a resource-constrained environment.
  • Demonstrated ability to influence senior stakeholders, particularly at the C-suite level, and secure buy-in for brand initiatives.
  • Experience managing and developing creative teams, with a strong understanding of content, design, and SEO best practices.
  • Familiarity with the insurance or mobility sectors is a plus.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-IL1

Average salary estimate

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What You Should Know About Head of Brand, PR, and Communications, Zego

Are you ready to take the reins as the Head of Brand, PR, and Communications at Zego? At Zego, we are on a mission to revolutionize motor insurance, providing fair and personalized policies to good drivers everywhere. As we embark on our next phase of growth, we’re looking for someone with passion, ambition, and a hands-on approach to join our talented Marketing team. You will lead a dedicated crew of five professionals, all working towards a common goal of building Zego's brand awareness within the rapidly expanding consumer car and van insurance markets. Your role involves crafting innovative brand strategies, ensuring all communications are aligned with our values, and establishing strong media relationships to help support our upcoming Series D funding. You will inspire your team to produce top-notch work, mentor them toward reaching their full potential, and engage closely with the C-suite to present brand initiatives that resonate with our goals. If you’re excited about spearheading this pivotal role and driving Zego’s story forward, you’ll find this to be an exhilarating opportunity. Join us in shaping the future of insurance and demonstrating to the world why Zego is the go-to option for good drivers looking for transparent, affordable coverage.

Frequently Asked Questions (FAQs) for Head of Brand, PR, and Communications Role at Zego
What responsibilities will the Head of Brand, PR, and Communications at Zego have?

As the Head of Brand, PR, and Communications at Zego, you will develop and execute brand strategies aimed at enhancing awareness in the consumer car and van markets. Your responsibilities will include overseeing all public relations efforts, managing a full PR schedule particular to our Series D fundraising, and leading a talented team of five professionals. You'll also focus on maintaining strong media relationships and crafting compelling narratives that showcase Zego’s innovative approach to insurance.

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What qualifications are required for the Head of Brand, PR, and Communications position at Zego?

Candidates for the Head of Brand, PR, and Communications role at Zego should have proven experience in brand management and public relations, preferably in high-growth tech or insurtech sectors. Strong storytelling skills, an entrepreneurial mindset, and the ability to influence C-suite stakeholders are crucial. Familiarity with content, design, and SEO best practices, along with experience managing creative teams, will make you an ideal fit.

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How does Zego support its Brand, PR, and Communications team?

Zego supports its Brand, PR, and Communications team through collaborative projects across departments while fostering a results-driven culture. As a leader, you will be provided the resources to advocate for brand investments, work closely with various teams to integrate strategies, and maintain a creative environment where ideas can thrive. Our flexible working model allows you to choose when to connect with team members in the office.

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What is the work culture like at Zego for the Head of Brand, PR, and Communications?

At Zego, the culture is built around flexibility, collaboration, and creativity. The hybrid approach allows team members to work remotely while also emphasizing the importance of face-to-face interactions in the office at least once a week. This unique working style ensures that you can perform at your best while also participating actively in team dynamics, contributing to a positive work environment.

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What benefits does Zego offer to its employees in the Head of Brand, PR, and Communications role?

Zego provides a competitive salary along with a range of benefits including private medical insurance, company share options, a generous holiday allowance, and many wellbeing perks. We aim to value and empower our employees, ensuring we recognize their hard work through a rewarding benefits package that encourages a healthy work-life balance.

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Common Interview Questions for Head of Brand, PR, and Communications
How would you develop a brand strategy for Zego?

To develop a brand strategy for Zego, I would conduct market research to identify gaps and opportunities in the consumer car and van insurance markets. I would engage with existing customers to understand their needs and perceptions, then align the brand messaging to resonate more effectively with target audiences while ensuring consistency across all touchpoints.

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Can you describe a successful PR campaign you’ve led?

In my previous role, I spearheaded a PR campaign that significantly increased brand visibility through strategic media placements and partnerships with industry influencers. By crafting compelling narratives that highlighted our innovation, we were able to secure positive coverage across major outlets, which ultimately led to a remarkable increase in customer engagement and inquiries.

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What approach do you take to manage relationships with media outlets?

I believe in building solid relationships based on trust and mutual benefit. I regularly engage with key journalists by providing them with valuable insights and information about our industry. I also ensure that I follow up on previous communications and support them with relevant content that aligns with their audiences for better collaboration.

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How do you measure the success of a brand strategy?

Success for a brand strategy can be measured using various metrics such as brand awareness, media coverage, and customer engagement levels. I would utilize tools like surveys, website analytics, and social media insights to gauge public perception and adjust strategies based on performance data to ensure goals are met.

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What challenges do you expect to face in this role?

In the role of Head of Brand, PR, and Communications, challenges may include competing in a crowded market and consistently securing media coverage that stands out. Additionally, as we aim for a successful Series D fundraise, aligning our communications to effectively convey our growth story while maintaining quality engagement will require continuous effort.

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How do you ensure your team remains creative and motivated?

To ensure creativity and motivation within my team, I establish a supportive environment where team members feel encouraged to share ideas. Regular brainstorming sessions, constructive feedback, and opportunities for professional development help keep the team inspired and aligned with our overall objectives.

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What strategies do you use for crisis management?

For crisis management, I create a transparent communication plan that includes rapid response mechanisms and predefined key messages. Regular training and cross-departmental simulations prepare the team for potential crises, while continuous monitoring of media channels allows us to act swiftly and maintain stakeholder trust.

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How do you prioritize tasks in a fast-paced environment?

In a fast-paced environment, I prioritize tasks based on their alignment with strategic business goals. Utilizing project management tools and regularly updating priorities ensures that I remain focused on high-impact initiatives while being flexible enough to adjust when urgent matters arise.

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What role does data play in your communications strategy?

Data plays a crucial role by informing decisions, guiding messaging, and helping track campaign effectiveness. I analyze customer data, market trends, and engagement metrics to tailor our communications strategy, ensuring that we articulate our brand message in a way that resonates with our audience while driving results.

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How do you align brand initiatives with the overarching business goals?

To align brand initiatives with business goals, I involve cross-functional stakeholders from the beginning, ensuring clear communication of our objectives. I develop measurable goals for brand initiatives that relate to overall business performance metrics, enabling us to consistently track progress and adjust strategies as necessary.

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Zego was founded in 2016 and is an insurance policy provider. Zego currently operates in the UK, Ireland, France, Belgium, and Spain.

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Full-time, hybrid
DATE POSTED
December 13, 2024

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