Hollister - Key Lead, Washington Square - job 1 of 2

As a Key Lead at Hollister in Tigard, you will oversee various operational aspects, ensuring that customers have an excellent in-store experience. You’ll act as the Floor Supervisor, guiding a team of Brand Reps and Stock Associates while managing daily sales performance and store operations. Your role will also include maintaining inventory, managing visual displays, and utilizing the register efficiently, all while contributing positively to the team environment.

To be considered for the Key Lead position at Hollister, a high school diploma or equivalent is preferred, and at least 1 year of retail experience is advantageous. While no prior supervisory experience is required, qualities like customer focus, effective communication, a keen sense of fashion trends, and the ability to adapt to a dynamic retail environment play a vital role in your success in this role.

The work schedule for a Key Lead at Hollister varies weekly, typically requiring 12-16 hours of work. Expect to have availability on weekends and certain holidays, with hours increasing during peak business times to ensure that our store meets customer needs effectively. This flexibility is an essential aspect of the role, aligning with the dynamic nature of retail.

Absolutely! Hollister and Abercrombie & Fitch Co. emphasize career advancement. As a Key Lead, you will gain valuable experience and skills that can lead to further supervisory or managerial roles within the company. Moreover, our commitment to associate training and development ensures that you will be supported in your career journey.

Key Leads at Hollister enjoy a variety of benefits designed to support their lifestyle. These include competitive compensation, flexible schedules, merchandise discounts, quarterly sales incentive bonuses, training and developmental opportunities, and a chance to work alongside a global team that values diversity and inclusivity in the workplace. It's a supportive environment focused on helping you thrive.

When dealing with a difficult customer, it's essential to remain calm and composed. Show empathy and listen actively to their concerns. Offer solutions or alternatives, and don't hesitate to involve other team members if necessary. Demonstrating your ability to resolve issues effectively is key to excelling as a Key Lead.

Motivating your team can involve setting clear expectations, recognizing their achievements, and encouraging open communication. Foster a positive team environment by celebrating successes, organizing team-building activities, and providing constructive feedback regularly, helping everyone feel valued and engaged.

In managing store operations, I focus on organization, communication, and ongoing training. I prioritize creating a streamlined workflow and ensuring that all team members understand their roles. Discuss your past experiences where you utilized these strategies to enhance store performance.

Training new team members involves a structured approach that balances hands-on experience with providing comprehensive information about products and processes. I believe in shadowing and providing ongoing support to help newcomers adapt, alongside encouraging them to ask questions freely.

A successful Key Lead exhibits strong leadership, excellent communication skills, and a deep customer focus. Additionally, possessing an understanding of retail operations, being adaptable, and demonstrating a passion for fashion are critical qualities that help in meeting both team and customer expectations.

To ensure a high-quality in-store experience, I would emphasize exceptional customer service, well-maintained visual displays, and available product knowledge. Staff should be attentive and proactive, helping customers find what they need and making them feel valued and welcome in the store.

Managing inventory issues is crucial in retail. In such an instance, I would first assess the situation by identifying the specific problem and its impact. Then, I would communicate transparently with both my team and upper management, exploring solutions and adjusting our approach to minimize the inconvenience to customers.

Staying updated on fashion trends involves regularly following industry news, social media influencers, and popular fashion retailers. Additionally, attending trade shows or engaging with customer preferences and feedback at our store contributes to a well-rounded understanding of current and upcoming styles.

Handling conflicts within the team involves addressing issues promptly and mediating discussions between involved parties. I believe in fostering open communication and encouraging team members to voice their concerns. Collaboratively finding solutions can lead to stronger team cohesion.

My experience with point of sale systems includes operating cash registers, managing transactions, and utilizing software for inventory and sales tracking. I ensure accuracy in processing sales and am comfortable troubleshooting any issues that arise to keep operations running smoothly.