Project Manager - Owners Platforms M/F/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

Here is where your greatest challenge awaits you:

As part of its digital transformation, Accor is looking for a passionate, curious and talented Project Manager, Owners Platforms.

Within the Owners Platforms product team, you will be responsible for ensuring the adoption and optimizing usage of Owners Platforms throughout the Accor ecosystem.

Your mission:

The Project Manager is responsible for Owner Platforms communication and enablement, support process and tool optimization and change management, reporting to the Owner’s Platform Product Director. This position has the overall responsibility of communicating with the platform champions, ensuring strong adoption of the platforms across diverse the diverse userbase (Dev, D&TS, Ops, etc.) and reporting on performance. This role is a critical to transform the mindset across the organization on the capabilities of the Owners Platform ecosystem.

This ecosystem / suite of services is committed to handle the full hotel lifecycle and owner relationship. It is available in all Accor regions and brands to support shifting to a best-in-class E2E Service Provider & Franchiser and secure a consistent and common process across the group. As of today, it is composed of:

· WeMax: a CRM used by Development, Design & Technical Services and Operations teams to manage partners data & knowledge (KYC), relationship follow up (reports, Business Reviews…) and performance (dynamic global dashboards, budget, P&L…)

· Max for Partners: a portal deeply linked to the CRM, dedicated to owners and hotel management to get central and local information, retrieve various types of documents (reports, invoices, meeting minutes…), connect to different dashboards focused on hotels activities and access to Accor Value Proposition (service catalogue, advantages, brands marketing…)

· Taskworld: a project management tool to support hotels pre-opening mandatory tasks (construction / refurbishing follow up, legal, brand compliance…) and critical enterprise deployments (All Safe…)

· Hotels Reporting / Tableau Software: the common dashboarding tool which displays performance dashboards both on WeMax and Max

As the Project Manager, you will:

· Animates Champions community with monthly calls, product updates, and teams channel posts.

· Conduct training applying a “train the trainer” approach and continuously empower end users to leverage champions and admin communities within their department/region.

· Recommend and execute initiatives that increases platform adoption; identifies and advances clear KPIs which contribute to the team’s OKRs.

· Leverage platform usage analytics/dashboards to promote continuous improvement across regions and brands.

· Supports launch and communication approach for significant platform changes (i.e. billable services catalogue, hotel visit report, service subscriptions).

· Creates executive communications on project advancement, actively monitors and proposes improvements to increase platform adoption, monitors progress toward team KPIs.

· Responsible for maintaining and animating the team’s knowledge base (SharePoint site) and collaborating with the product team to create easily consumable user content and resources.

· Codesign seamless onboarding experience with product owners and enhance in-product FAQ’s.

· Optimize support processes and follow up including user/admin training and robust resource base to promote self-service end-user support to help troubleshoot issues that arises.

· Build a trusted relationship with product, operations, and other strategic partners.

And you? 

Experience & qualifications:

· Bachelor’s degree

· At least 7-10 years of experience in project management, communication, or process optimization.

· Strong background in SaaS and technical concepts that allows the understanding of the subject matter and the creation and review of its related content.

· Able to build internal relationships with product, operations, and other strategic stakeholders.

· Excellent communication skills.

· Fast learner, self-motivated, and highly driven.

· Expert ability to manage projects from concept to completion. Superior organizational, time management, negotiation, and performance monitoring skills.

· Technical skills :

o Experience with CRM or similar technologies preferred

o Acquainted with business performance, analytics, reporting approach and tools (such as Tableau Software)

o Strong experience with MS Suite (Excel, PowerPoint)

· Fluent in French and English

· Interest in Travel & Hospitality

Soft skills & personality:

You have strong communication skills to build an engaged community and maximize adoption of the Owner platforms. You are at ease collaborating with teams across the organization and driving adoption through supporting the end user and having user friendly platforms. You are…

· Experienced in facilitating diverse activities such as roll out phases, workshops, and champion communities’ forums.

· An organizational mastermind who excels in managing procedures and deadlines at every step.

· An influencer who can build strong networks internally and externally, using your relationships to influence all levels of stakeholders without formal authority.

· A natural multitasker that can think on your feet. You seek ingenious solutions to complex challenges and are always eager to grow your skills.

· A human-centered thinker who starts with people and thoughtfully considers the usefulness of everything you create.

· A problem solver who uses your broad knowledge and experience to drive impact and think creatively to solve complex issues.

· A self-starter who can learn, understand and apply new technologies and work both independently and as part of a team.

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

2. An interview with the team manager responsible for the role you are interested in.  

3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

5. A personalized feedback. 

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