DSP Team Lead

At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives. We make it possible for people living with disabilities or mental health issues to achieve their personal or career goals and live life to the fullest. We'd like to think we have the best jobs in the world - keep reading to learn more about working here at Accord.

About the Role
Onboard, train, mentor, and coach Day Support team members while demonstrating professionalism and engagement. Serve as a role model by upholding and embodying Accord Core Values.

Job Location

This position is on-site at our location in St. Paul, MN

Essential Responsibilities

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.
• Provide services for adults with developmental or other disabilities, including mental illness and/or chemical dependency issues, attending Day Support Services. 
• Provide programming that nurtures the needs, self-expression, and goals of persons supported. Examples of programs include Community-Based Skill Building, Healthy Relationships, and Personal Empowerment and Self-Advocacy. 
• Support people to achieve personal outcomes that characterize a high quality of life.
• Listen carefully and communicate respectfully and clearly with the people you support.  
• Support people to choose, understand and learn new skills.  
• Understand, follow through, and document support plans, goals, activities, and progress in meeting goals.  
• Support people with daily living skills and personal support needs.  
• Facilitate activities that provide people with connections to the community.  
• Assist people in planning and structuring activities.  
• Bring your own skills, strengths and interests to supporting peoples’ activities.  
• Support people to exercise their rights and responsibilities in all areas of their lives. 
• Engage in respectful communication.  
• Use person-first or preferred language when appropriate.  
• Maintain confidentiality and support privacy at all times.  
• Talk with people and include them in discussions about their lives. 
• Support people to have optimal health and well being.  
• Administer medications accurately and reliably.  
• Monitor medical conditions thoroughly and consistently.  
• Ensure that people are free from abuse, neglect and exploitation.  
• Complete needed reporting and documentation. 
• Provide safeguards and appropriately support challenging situations.  
• Support individuals with positive behavioral techniques to avoid challenging situations and promote respect and dignity.  
• Know the proper techniques and be able to respond to emergencies such as accidents, fires, tornados, or other situations
• Train team members in the application and use of the Electronic Health Record (EHR) which can include but is not limited to entering service entries, attendance, case note substantiation, reporting functions, and other areas of navigation in the EHR. 
• Assist with Incidents Reports, Vulnerable Adult Reports and support team communication regarding the follow up of actions needed for either report.
• Act as a knowledgeable resource on addressing behavioral concerns, providing guidance and coaching to team members during crisis situations.
• Offer individualized coaching and support to team members, focusing on areas such as documentation, team morale, productivity, and problem-solving, to promote continuous improvement and engagement. 
• Serve  as a communication liaison between the DSS Senior Manager and the DSS team, providing insights, sharing feedback, and addressing challenges, achievements, and areas needing support to ensure effective collaboration and organizational success.
• Maintain a working knowledge of transportation systems and providers, and assist with transportation support as required. 
• Guide and encourage individuals receiving services through relationship building and direct interaction and help them engage in personal goal setting and building essential living skills. 

• Represent the agency to the people we support, our community partners and external constituents.  Serve as a positive role model for others.
• Provide transportation to individuals supported; travel throughout the Twin Cities Metropolitan area.
• Complete all required and assigned training related to the position.
• Perform other duties as required or assigned.

• Minimum two years of full time experience in a 245D regulated setting.

• Meet one of the qualifications listed below and provide documentation of them including a copy of the degree earned and your transcript showing the date awarded and the degree earned and a resume which documents the year(s) of direct care experience and populations supported. 
• A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR 
• An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualification identified above.
• Must have a valid Driver’s License and a reliable vehicle.  A motor vehicle check (MVR) with a satisfactory driving record is required. 
• Approved Background check is required. 
• Must maintain active Medication Administration Certification. 
• Must be able to pass and maintain Federal Department of Transportation (DOT) certification and to operate large vehicles transporting people with a range of disabilities.

Competitive wage ($20-$22/hr) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.

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