Recreation Manager - job 1 of 2

As the Recreation Manager at Fairmont Kea Lani, your primary responsibilities will include supervising daily operations of the beach and pool areas, leading and mentoring staff to deliver luxury service, conducting pre-shift briefings, and managing logistics related to guest requests and cabana reservations. You'll also oversee labor management, conduct performance reviews, and ensure a safe and enjoyable environment for both guests and colleagues.

To qualify for the Recreation Manager role at Fairmont Kea Lani, you should have at least one year of leadership experience, ideally in a luxury resort environment, and a background in recreation or pool management is a plus. Additional certifications such as CPR, First Aid, and Food Safety are required. Strong communication skills and a service-oriented mindset are essential for success.

Fairmont Kea Lani is committed to the professional development of its employees, including the Recreation Manager. You’ll have access to learning programs through our Academies, opportunities for internal career progression within the Fairmont brand globally, and a supportive team environment that encourages personal and professional growth.

The team environment at Fairmont Kea Lani is centered around collaboration and mutual support. As a Recreation Manager, you'll lead a team that embodies the aloha spirit, engaging with one another to ensure high morale and a dedicated focus on providing exceptional service to our guests. Regular team-building activities and a culture of inclusiveness further enhance this positive atmosphere.

As a Recreation Manager at Fairmont Kea Lani, you’ll enjoy a comprehensive benefits package that includes medical, vision, and dental coverage, a 401(k) plan, wellness offerings, discounted rates at Accor hotels worldwide, and one complimentary meal for each shift worked over six hours. These benefits reflect our commitment to the well-being of our team members.

To maintain high service standards, I emphasize training and ongoing communication with my team. Regular pre-shift briefings allow us to align on expectations, share guest feedback, and ensure everyone knows their responsibilities for the day. Creating a culture of accountability and recognition for outstanding service will also motivate team members to excel.

In addressing conflicts, I believe in open communication as a first step. Providing a space for team members to voice concerns encourages resolution before issues escalate. For guests, I would listen attentively, empathize, and strive to find a quick solution that aligns with our luxury service standards, ensuring their overall satisfaction.

To manage staffing challenges, I would proactively assess peak times and adjust schedules accordingly to ensure coverage. Building a robust training program also prepares team members for various roles, allowing flexibility. I would also foster a positive work environment to reduce turnover and attract talent to our recreation department.

In my previous role, I led a team through a busy summer season by prioritizing team cohesion and morale. I organized team-building events and encouraged open communication. This approach fostered a supportive atmosphere, which translated into a more engaged team and improved guest satisfaction ratings during that period.

Promoting health and safety begins with comprehensive training for staff on emergency procedures and first-aid protocols. Regular drills will keep everyone prepared. I'll also ensure our recreation areas are regularly inspected for safety compliance and that we communicate health and safety protocols to guests clearly.

I'll set up an efficient inventory management system that tracks usage patterns and demand, enabling better resource allocation. Regular audits will help identify excess or shortages, allowing timely ordering of supplies. This organized approach will also help in controlling costs while ensuring our guests have access to all necessary amenities.

I stay updated with industry trends by regularly reading trade publications, attending relevant workshops, and engaging with a network of professionals on platforms like LinkedIn. This commitment to continuous learning helps me adopt fresh ideas and best practices that can enhance the guest experience and improve department operations.

I am passionate about creating unforgettable experiences for guests and fostering environments that encourage enjoyment and relaxation. The joy I see on guests' faces when they have a perfect day at the pool or beach motivates my work. Being part of a luxury resort like Fairmont Kea Lani makes this even more fulfilling.

I would break down each project into clear objectives and timelines, collaborating closely with other departments. Communication is key to ensuring everyone is on the same page. I’d also seek feedback from my team to enhance the planning process, ensuring that events are seamless and aligns with our luxury service values.

Customer feedback is invaluable, guiding my decisions and strategies. I actively encourage feedback through surveys and direct communication, which helps pinpoint areas for improvement and showcases success stories. Using this feedback, I can make data-driven adjustments that enhance the overall recreational experience for our guests.