Server Assistant

As a Server Assistant at Raffles Boston, your main responsibilities include supporting servers in delivering an outstanding dining experience, running food to tables, maintaining cleanliness of table settings, and providing beverage service. You’ll also ensure that all tables are tidy and presentable at all times, adhering to strict safety and sanitation guidelines when handling food and beverages.

To qualify for the Server Assistant position at Raffles Boston, candidates should have prior experience in a luxury restaurant or food and beverage environment. It’s important to have strong interpersonal skills, problem-solving abilities, and the capability to work calmly and effectively under pressure in a fast-paced setting. Teamwork and customer focus are also key traits we're looking for.

As a Server Assistant at Raffles Boston, you can enjoy an employee benefit card that offers discounted rates at Accor properties worldwide, along with excellent company benefits such as medical, dental, and vision insurance, life insurance, and a 401K plan. You will also have access to personalized development opportunities and can participate in corporate social responsibility activities.

Server Assistants at Raffles Boston are part of a vibrant and inclusive team dedicated to providing exemplary service in a fast-paced restaurant environment. With a strong emphasis on cultural appreciation, you will work collaboratively with colleagues who share a commitment to excellence and customer satisfaction, making it a dynamic and rewarding atmosphere.

Unfortunately, Raffles Boston does not sponsor work visas for the Server Assistant position. Applicants must be legally eligible to work in the United States in order to apply.

When answering this question, highlight your past roles in restaurants, focusing on specific duties you had and how they relate to the Server Assistant role at Raffles Boston. Mention any luxury dining experiences and emphasize customer service skills.

In your response, share specific strategies used during high-pressure situations, such as prioritizing tasks or communicating effectively with team members to ensure smooth operations, which is especially crucial for a Server Assistant at Raffles Boston.

Reflect on your understanding of customer service, emphasizing the importance of attentiveness, empathy, and the ability to anticipate guest needs. Provide an example from your experience that demonstrates these qualities in practice.

Discuss your approach to handling complaints, including listening actively to the guest, acknowledging their feelings, and taking swift action to resolve the issue while keeping the service team informed, ensuring a positive outcome.

Speak about the collaborative nature of the restaurant environment, where mutual support and communication among team members enhance the dining experience, and explain how you contribute positively to a team dynamic as a Server Assistant.

In your answer, outline the steps to maintain an immaculate dining space, including clearing dishes, replacing tableware, and ensuring there are no spills or messes, all of which are crucial for the Server Assistant role at a luxury restaurant.

Explain your understanding of safety protocols, such as proper food handling techniques, regular hand washing, and cleanliness standards, and how you incorporate these practices into your daily routine as a Server Assistant.

For this question, express what attracted you to Raffles Boston specifically, such as the company’s commitment to cultural appreciation, excellent employee benefits, and the opportunity to grow in a luxury hospitality environment.

Highlight skills you believe are essential for success as a Server Assistant, including attention to detail, strong communication abilities, and an upbeat attitude, and provide examples of how you've demonstrated these skills in previous roles.

Discuss your strategies for managing competing tasks by listing important duties and maintaining flexibility based on guest needs, which will be particularly relevant for a Server Assistant managing multiple tables at Raffles Boston.