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Web Chat Manager

Job Description: As a Web Chat Manager at Netflix, you will be responsible for overseeing and managing all aspects of the web chat platform to ensure a seamless and engaging customer experience. This role requires a high level of technical expertise, as well as strong communication and problem-solving skills. You will work closely with cross-functional teams to optimize the web chat platform and... drive customer engagement and satisfaction. Responsibilities: - Manage and optimize the web chat platform to deliver a best-in-class customer experience - Develop and implement strategies to improve response times and customer satisfaction - Monitor chat performance metrics and make data-driven decisions to drive continuous improvement - Collaborate with cross-functional teams to ensure alignment with overall business goals and objectives - Stay current on industry trends and best practices to ensure the web chat platform remains innovative and competitive - Train and mentor web chat agents to enhance their performance and provide ongoing support and guidance - Troubleshoot technical issues and escalate as needed to ensure timely resolution - Develop and implement quality control processes to ensure accuracy and consistency in chat interactions Requirements: - Bachelor's degree in a related field - 5+ years of experience in web chat management or a related role - Strong technical skills and proficiency with web chat platforms and tools - Excellent communication and interpersonal skills - Confident and energetic personality - Strong critical thinking and problem-solving skills - Innovative mindset and a passion for driving continuous improvement - Ability to work effectively in a fast-paced and dynamic environment - Knowledge of customer service best practices and industry trends Benefits: - Gym membership - Paid sick leave - Training and professional development opportunities - Embrace creativity in a culture that values fresh ideas and inventive solutions Deadline to apply: 2024-08-09 Equal Opportunity Statement: Netflix is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any status protected by law. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
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$2.8K
$3.6K

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Netflix is the world's leading streaming entertainment platform that offers its service to 193 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Fast-Paced
Growth & Learning
BENEFITS & PERKS
Medical Insurance
Dental Insurance
401K Matching
Paid Time-Off
Maternity Leave
Paternity Leave
Mental Health Resources
Flex-Friendly
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 21, 2024

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