Design Technology Manager

To be a strong candidate for the Design Technology Manager position at Acelab, you should have at least 2 years of full-time experience in the AEC industry, focusing on project delivery or project management within the US. In addition to this, experience in customer support or account management is essential. A basic understanding of how architects research, detail, and specify building products will also be valuable for succeeding in this role.

The Design Technology Manager at Acelab is primarily responsible for supporting the Growth Team in fostering relationships with architecture and design firms. This involves guiding partners through a smooth onboarding experience, providing material design support, and facilitating connections between architecture firms and building product manufacturers to enhance user experiences on Acelab's platform.

As a Design Technology Manager, your contributions will align closely with Acelab's mission to streamline the building materials selection process. You will act as a vital bridge between architecture firms and suppliers, ensuring that architects have access to relevant resources and products, thus driving better outcomes and efficiency in their projects.

At Acelab, the work environment is flexible and designed to foster creativity and innovation. You will have the opportunity to work remotely and collaborate with some of the brightest minds in the AEC industry. The culture encourages entrepreneurial thinking and values the contributions of every team member, making it an exciting place to advance your career.

Acelab offers an impressive benefits package for Design Technology Managers, including unlimited PTO, sick days, paid national holidays, and comprehensive medical, dental, and vision plans. Additionally, there's a 401(k) plan and opportunities for growth and ownership that make Acelab an attractive place to work.

In responding to this question, highlight your specific roles and projects within the AEC industry. Discuss how your experience with project delivery or management has equipped you with a strong understanding of architectural workflows and material specifications, making you an ideal fit for the Design Technology Manager role at Acelab.

When answering this question, focus on outlining a step-by-step onboarding plan. Highlight the importance of understanding the firm's specific needs, utilizing Acelab’s AI-powered material audit, and providing ongoing support to ensure a positive transition. Emphasize your customer service skills and your ability to build rapport with clients.

In your response, share a specific example demonstrating your conflict resolution skills. Provide details about the situation, the actions you took to resolve the issue, and the outcome. This showcases your problem-solving abilities and customer management skills, which are vital for the Design Technology Manager role.

Discuss your strategies for establishing trust and engagement with partners. Mention regular check-ins, understanding their unique challenges, and providing valuable resources that cater to their needs. Highlight the importance of communication and the genuine interest in their projects and libraries.

Explain the resources you utilize to stay informed, such as industry publications, online courses, webinars, and networking with professionals. Emphasize your proactive approach to learning and how this knowledge can positively impact your role as a Design Technology Manager at Acelab.

Share a specific project where you played a key role in enhancing the user experience. Discuss the feedback collected from users, the changes made based on that feedback, and the positive outcomes that resulted. This demonstrates your commitment to customer satisfaction, which is crucial for the Design Technology Manager role.

Describe your ability to work collaboratively with different teams, such as product development and customer support. Mention your communication style and how you prioritize shared goals over departmental silos, showcasing your flexibility and teamwork skills that mirror Acelab’s collaborative environment.

Explain your organizational skills and tools you’d use to manage multiple clients effectively. Focus on your ability to assess urgency and importance when prioritizing tasks, ensuring that all architecture firms receive the attention they require without compromising quality.

Discuss your knowledge and comfort level with technology tools that enhance project delivery and client relationships. Mention how you would leverage Acelab’s AI-powered systems to improve processes and provide valuable insights to architectural firms, emphasizing your tech-savvy approach to this role.

When answering this question, focus on your passion for the intersection of technology and architecture. Discuss your admiration for Acelab's innovative approach to material management and how you believe your skills and experiences align with the company's mission. Show your enthusiasm for being part of a team that is shaping the future of the AEC industry.