Senior UX Writer / Content Strategist (Remote)

US Remote

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,500+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

Role Overview:

As a User Experience (UX) Writer / Content Strategist at Viz.ai, you will play a pivotal role in ensuring effective communication with our users, enhancing their experience, and driving adoption of our cutting-edge AI care coordination platform. You will be responsible for crafting compelling and informative content that simplifies complex concepts, guides users through onboarding processes, and supports commercial and customer success efforts.

You will:

• Own Onboarding Content Creation:
• Develop talk tracks for onboarding videos that manage user expectations and facilitate user adoption
• Write customer-facing FAQs to address common user questions and requests to present to users / customers during the onboarding process
• Collaborate with AI, product, UX, customer success, marketing, and clinical teams to create model cards and playbooks to guide users in maximizing the potential of our platform
• Assist in Developing Commercial and Customer Success Talk Tracks:
• Collaborate with sales enablement, product, and clinical teams to develop persuasive talk tracks for new products 
• Craft responses to frequently asked questions and customer complaints to enhance customer satisfaction and retention
• Leverage Technical Understanding to Build Internal Reference Documentation:
• Translate technical concepts into easily understandable language for non-technical audiences
• Develop comprehensive internal reference documentation to facilitate knowledge sharing and ensure consistency in communication
• Establish a repository of information about live and new products/features to support internal stakeholders
• Curate Mobile and Web App Content:
• Align app content with growth, engagement, and retention goals 
• Develop a distinct tone for the mobile and web app content that reflects Viz.ai's brand voice and resonates with our target audience
• Ensure that app content is comprehensible and actionable, providing users with clear guidance and prompting desired actions to enhance their experience
• Monitor user feedback and analytics to iteratively refine app content and improve user satisfaction and retention rates

Qualifications:

• Bachelor's degree in English, Communications, Journalism, Technical Writing, or a related field
• Proven experience as a UX writer, content strategist, or similar role, preferably in the healthcare and/or tech industry
• Exceptional writing, editing, and proofreading skills with a keen eye for detail
• Ability to distill complex technical information into clear, concise, and engaging content
• Strong project management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Experience working cross-functionally with product, clinical, engineering, regulatory, sales, and customer success teams is a plus

Join Us:

If you are passionate about leveraging your writing skills to make a meaningful impact in healthcare and thrive in a dynamic and collaborative environment, we invite you to join our team at Viz.ai. Together, we can drive innovation and improve patient outcomes through AI-driven care coordination.

You will love this job if:

1. You are Accountable - You are outstanding in leading without authority.
2. Patients First - You love interacting with customers and get excited about solving their problems by explaining concepts in an easy-to-understand, concise manner, which ultimately benefits our patients.
3. Time is Brain - You have a bias for action and know how to move forward before all information is known.
4. Quality Squared - You consistently deliver high quality, high impact work 
5. Kindness Wins - You benefit from working collaboratively and enjoy leveraging your expertise to help empower and grow your colleagues 

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.  

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

Salary Range: $81,000 $106,000

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