Server (Mornings)

The Server position at Acts Retirement-Life Communities involves creating a delightful dining experience for residents and their guests. You’ll be responsible for delivering food and beverages promptly while assisting with the preparation and cleanup of dining spaces, ensuring everything runs smoothly. This is an exciting opportunity to engage with our community in Sykesville and make a real difference in people's lives!

This is an entry-level position that welcomes candidates with no prior experience. However, the ideal candidate must be willing to learn and undertake on-the-job training. If you are a minor under 18, you should obtain a valid work permit as required by state law. This role is perfect for students or anyone looking to gain experience in a friendly work environment.

As a Server at Acts, you’ll enjoy a generous benefits package that includes health insurance (medical, prescription, dental, and vision), flexible spending accounts, life insurance, and a 401(k) plan with a 4% company match after a year of employment. Additionally, you’ll benefit from tuition reimbursement, scholarship programs, and wellness initiatives designed to support your overall well-being.

Absolutely! Acts is committed to the personal and professional development of all team members. As a Server, you’ll have access to various development programs that help you build skills and advance in your career. Whether you’re looking to gain experience in hospitality or wish to further your career within the organization, we provide the tools and support you need.

With the PayActiv benefit offered at Acts, you can receive your earned wages the very next day after your shift! This feature is especially appealing for those who may need access to funds quickly. It provides a flexible approach to managing your finances and ensures you're compensated promptly for your hard work as a Server.

As a Server, strong communication skills and a positive attitude are essential. This role involves interacting with residents and guests, so being friendly and approachable is key. Additionally, organizational skills will help you manage multiple tables efficiently while ensuring each diner feels valued.

Think of a specific instance where you provided exceptional service. Explain the situation, what actions you took, and how it positively impacted the customer. For instance, perhaps you helped someone with dietary restrictions by customizing their meal. This showcases your dedication to customer satisfaction.

In a bustling dining environment, staying calm and focused is critical. You can mention techniques such as prioritizing tasks, communicating with team members for support, and maintaining a positive demeanor to manage stress effectively. Highlighting your ability to work under pressure will show your readiness for the Server role.

Express your passion for providing excellent service and making someone's day better through dining experiences. You could mention enjoying human interaction, culinary arts, or simply the satisfaction of helping others feel welcome and comfortable in their environment.

Discuss how Acts' values resonate with you, such as their commitment to kindness and diversity in the workplace. You might express enthusiasm for contributing to a community dedicated to improving the quality of life for seniors and your desire to be part of an organization that values its employees.

Share your approach to conflict resolution, which can include listening actively to the customer's concerns, empathizing with their situation, and working towards a satisfactory solution. This demonstrates your ability to handle challenging interactions gracefully and effectively.

It's perfectly okay not to have all the answers. You can say that you would politely inform the customer that you will find out the answer and then approach a colleague or refer to the menu or resources available. This showcases your willingness to assist and solve problems.

Discuss specific actions like paying attention to resident preferences, communicating with the kitchen about special requests, and checking in with tables to ensure satisfaction. Tailoring your service to individual needs will demonstrate your commitment to enhancing the dining experience.

Explain your method for prioritizing tasks based on urgency and importance. For example, serving food that is ready and ensuring drinks are refilled promptly are priorities, while cleaning can be managed during quieter moments. This shows your organizational skills and ability to manage time efficiently.

Teamwork is vital in a dining setting. Highlight the importance of communication, trust, and support among team members. You may also want to mention how collaborating effectively leads to a smoother operation and a better experience for residents and guests.