Reconciliation & Payments Specialist
We are seeking a Reconciliation & Payments Specialist to manage daily financial reconciliations, payment processing, and transaction analysis, ensuring accuracy and efficiency in our financial operations. This role will work closely with partner banks, internal teams, and external stakeholders to maintain financial integrity, resolve discrepancies, and manage suspense accounts.
Key Responsibilities:
1. Daily Reconciliations & Reporting
- Prepare and execute daily settlement reconciliations to ensure accuracy of transactions.
- Generate and review MasterCard (MC) advisement reports for internal records and partner bank submission.
- Perform daily balance reconciliations to track and validate account balances.
- Share financial reports with the partner bank and relevant stakeholders.
- Download, verify, and securely store daily bank statements and other financial reports.
2. Suspense Account & Funds Allocation Management
- Monitor and manage suspense accounts, ensuring correct allocation of payments to client accounts.
- Investigate and resolve discrepancies by liaising with partner banks and internal teams.
- Coordinate with the bank to return funds transferred from personal accounts that violate agreements.
3. Payments Processing & Issue Resolution
- Review and process payments, ensuring that transfers are correctly allocated and executed.
- Investigate and resolve wrong fund transfers, working closely with internal teams and banking partners.
- Collaborate with the operations team to manage chargebacks and cashback payments.
- Verify and process Earned Wage Access (EWA) client repayments.
4. Transaction Analysis & Data Management
- Conduct transaction analysis to identify trends, discrepancies, and potential issues.
- Liaise with stakeholders to ensure the availability, accuracy, and completeness of financial data.
- Continuously improve reconciliation and reporting processes to enhance efficiency and accuracy.
- Bachelor's degree in Finance, Accounting, Business, or a related field.
- 1-3 years of experience in reconciliations, payments processing, or financial operations.
- Strong knowledge of banking operations, settlements, and financial reporting.
- Proficiency in Excel, financial software, and reconciliation tools.
- Strong attention to detail, analytical mindset, and problem-solving skills.
- Excellent communication skills to coordinate with banks, internal teams, and stakeholders.
- Ability to work efficiently in a fast-paced and regulated fintech environment.
Why Join dopay?
- Growth Potential: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.
- Training and Development: You'll be provided you with the tools, training, and support you need to succeed and develop your career.
- Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that’s committed to helping workers gain financial access through digital solutions.
- Collaborative Culture: You’ll work with a supportive and dynamic team that’s passionate about our mission.
Average salary estimate
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Are you ready to take your financial expertise to the next level? Join dopay as a Reconciliation & Payments Specialist, where you'll be at the heart of ensuring our financial operations run smoothly and efficiently. In this role, you will handle daily financial reconciliations, process payments, and conduct transaction analysis, all while collaborating closely with partner banks, internal teams, and external stakeholders. Your primary responsibilities will include preparing daily settlement reconciliations, generating advisement reports for MasterCard transactions, and performing balance reconciliations to validate account balances. You'll also manage suspense accounts and correct allocation of client payments, so your keen eye for detail will come in handy. You'll be diving into payment processing, resolving issues related to fund transfers, and ensuring accurate and timely payments are executed. Plus, with opportunities for growth and development at dopay, you won't just be ticking boxes; you'll be making a real impact in the fintech space by supporting our mission to advance financial inclusion for all. If you hold a Bachelor's degree in Finance, Accounting, or a related field and possess 1-3 years of experience in reconciliations or financial operations, then this could be your perfect role!
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