Store Manager - Century City

As a Store Manager at Alo Yoga in Century City, your primary responsibilities will revolve around leading the store's business, managing operations, and developing a successful team. You'll be tasked with achieving sales and profitability goals, creating a productive work environment, and ensuring visual merchandising standards are met. Additionally, you will conduct talent analysis, guide your team members' development, and liaise with cross-functional partners to support organizational objectives.

To qualify for the Store Manager position at Alo Yoga, candidates must possess at least 5 years of leadership experience in retail or a related industry. A strong knowledge of MS Office and exceptional interpersonal and communication skills are essential. A business owner mindset, an entrepreneurial spirit, and the ability to navigate a fast-paced environment are also crucial for success in this role.

The Store Manager schedule at Alo Yoga involves variable shifts to support the business needs, with full-time employees expected to have open availability. Additionally, all Store Managers must be able to work during peak business periods, including the company's Blackout period from Thanksgiving through early January, to cater to holiday shoppers.

At Alo Yoga, Store Managers have ample opportunities for career progression. Through ongoing training, performance management, and development plans, you will be able to carve out a path for advancement within the company. Alo values talent retention and promotes from within whenever possible, ensuring a collaborative growth environment.

Store Managers at Alo Yoga enjoy a comprehensive benefits package that includes a generous employee discount on Alo products, health coverage options like medical, dental, and vision plans, a 401K with company matching, and a clothing allowance. Additional perks include free yoga classes, access to Alo Moves, and monthly store incentives to reward your hard work.

When answering this question, reflect on how your leadership style aligns with Alo Yoga's mission. Discuss how you prioritize team development, create a positive work environment, and handle challenges by fostering collaboration and open communication among team members.

Provide specific examples from your past experiences where you implemented strategies that resulted in increased sales. Highlight your understanding of metrics and how you leveraged KPIs to guide your decisions, as well as your ability to motivate the team towards common goals.

Discuss your approach to operational management. This might include maintaining inventory levels, ensuring compliance with visual standards, and training your team to provide exemplary customer service. Show how your systematic approach leads to efficiency and enhanced customer satisfaction.

Explain how you cultivate inclusivity through open dialogue, regular feedback, and recognition of diverse contributions. Provide examples of how you foster accountability by setting clear expectations and enabling team members to take ownership of their roles.

Share your experience in conducting performance evaluations, providing constructive feedback, and facilitating development plans for staff. Discuss how you've transitioned underperforming individuals into successful team members through tailored coaching and support.

Illustrate your proactive approach toward market awareness. Share how you utilize industry reports, competitor analysis, and customer feedback to inform your strategies and how this knowledge contributes to your store's positioning in the market.

Describe your process for resolving customer disputes calmly and professionally. Emphasize the importance of active listening, empathy, and finding mutually agreeable solutions while ensuring the customer feels valued and respected.

Provide examples of motivational techniques you’ve employed, such as recognition programs, team-building activities, or setting achievable goals. Explain how these methods contribute to positive team dynamics and achieves business objectives.

Discuss your systematic approach to overseeing visual merchandising, including regular audits and team training sessions. Highlight how you engage the staff in maintaining these standards while driving sales through effective product placement.

Share your perspective on key qualities that a Store Manager should have, such as adaptability, customer-centric mentality, and strong communication skills. Explain how these attributes contribute to the overall success of the store.