DLS Work Wellness Coach, Specialty Accommodation Services

As a DLS Work Wellness Coach at Amazon, your primary responsibilities include providing individualized accommodation coaching for employees with cognitive and mental health disabilities. You will identify barriers affecting job performance, create personalized coaching plans, and offer support in enhancing communication and organization skills. Additionally, you will liaise with stakeholders such as HR and managers to ensure seamless implementation of accommodations and conduct training sessions to share best practices. Your work will directly contribute to Amazon’s retention efforts and create an inclusive work environment for all employees.

To qualify for the DLS Work Wellness Coach position at Amazon, candidates must possess a bachelor’s degree or have at least two years of experience within Amazon as a blue badge employee. Knowledge of Microsoft Office applications is also required. Preferred qualifications may include experience in conducting investigative work and managing confidential employee information. A deep understanding of disability laws and direct support for individuals with disabilities is essential for success in this role, alongside excellent communication skills.

The DLS Work Wellness Coach supports Amazon employees by providing dedicated coaching services aimed at helping individuals cope with disabilities that affect their work. This includes identifying personal barriers, creating customized coaching plans, and improving work habits. The coach will also facilitate problem-solving scenarios to empower employees to advocate for themselves and maintain effective communication and organization in their tasks. By offering tailored support, the coach helps ensure the employee's success and integration within the team.

Essential skills for a DLS Work Wellness Coach at Amazon include strong problem-solving and critical thinking abilities, excellent communication and customer service skills, and the capability to collaborate with diverse stakeholders. It is also important to have a deep understanding of federal and state disability laws, along with experience in managing sensitive information. Additionally, having the ability to build rapport and effectively diagnose challenges faced by employees will aid in the creation and implementation of successful accommodation strategies.

The work environment for a DLS Work Wellness Coach at Amazon is collaborative and supportive, emphasizing diversity and inclusion. You'll be working with a team deeply committed to creating effective accommodation solutions for employees. The role is primarily virtual, allowing for flexibility while you connect one-on-one with employees. You'll interact with various stakeholders regularly, making strong communication and relationship-building essential for the position. This role provides an opportunity to be impactful within Amazon’s broad workforce while fostering an equitable workplace.

In creating a personalized coaching plan for an employee with a disability, I would begin by engaging in a direct and open conversation to understand the employee's specific needs and challenges. By assessing their communication styles, barriers they face in their role, and areas where they seek support, I can then define clear objectives for our coaching sessions. My goal would be to develop strategies that bolster their strengths and address challenges faced in their job performance, ensuring the plan is adjustable based on ongoing feedback and progress.

In a previous role, I worked with a colleague who faced challenges with organization and workload management due to their disability. Together, we developed a structured daily plan that broke down tasks into manageable segments. By providing ongoing support and regular check-ins, I helped them overcome their obstacles and improve productivity, leading to enhanced confidence and success in their role. This experience taught me the value of tailored coaching and the positive impact it has on individuals' performance and well-being.

To educate stakeholders about accommodation solutions, I would design engaging training sessions detailing the importance of workplace inclusivity and the various strategies available. Utilizing real-life examples, interactive discussions, and resource materials such as case studies would enhance understanding. Additionally, I would emphasize the role of communication and collaboration in advocating for the needs of employees with disabilities and demonstrate how effective accommodations can lead to improved outcomes for both the employee and the organization.

To stay updated on disability laws and best practices, I regularly participate in webinars, workshops, and industry conferences focused on disability rights and workplace inclusivity. I also follow relevant publications, government websites, and advocacy organizations to keep abreast of changes in regulations and emerging trends in accommodation strategies. Networking with professionals in the field provides valuable insights and fosters ongoing learning that I can apply in my role as a DLS Work Wellness Coach.

The most important quality for a DLS Work Wellness Coach is empathy. Understanding and relating to the challenges employees face due to their disabilities is crucial for providing effective support. An empathetic approach allows for genuine connections, enabling the coach to tailor their methods according to individual needs. Being empathetic fosters trust and encourages open communication, which is key to helping employees navigate their unique workplace challenges successfully.

During my tenure in a previous role, I once encountered resistance from a supervisor who was unsure about the feasibility of an accommodation plan. I addressed this by scheduling a meeting to present data on the effectiveness of similar accommodations in similar situations. By highlighting potential benefits for both the employee and the team, I was able to alleviate concerns and gain buy-in. This taught me the importance of clear communication and advocacy when addressing skepticism or resistance.

When working with multiple employees, I prioritize tasks by assessing the urgency and complexity of each case. I utilize a tracking system to monitor each individual's progress and schedule follow-ups accordingly. This ensures timely support while still providing each employee with the attention they deserve. I also stay flexible, allowing for adjustments in priorities as new needs arise, ensuring all employees receive the support necessary for their success.

To track trends related to case types and accommodations, I adopt a structured approach incorporating data analytics software to identify common patterns and areas in need of improvement. By methodically recording details of each case, such as accommodations requested, employee feedback, and outcomes, I can analyze this data to derive actionable insights and contribute to the shaping of new program initiatives. Regularly reporting these trends also informs stakeholders about areas of focus within the DLS team.

In a situation where an employee is reluctant to accept accommodations, I would first seek to understand their concerns through a private and supportive conversation. Building rapport is essential, which allows the employee to express their hesitations freely. I would provide them with information on the accommodation process, sharing examples of positive outcomes from similar situations. If they persist, I would respect their choice while remaining available to support them should they choose to reconsider their options in the future.

Collaboration plays a pivotal role in the success of a DLS Work Wellness Coach. By working closely with HR, managers, and other stakeholders, a coach can develop effective, tailored accommodation strategies that meet the diverse needs of employees. Collaborative efforts ensure that everyone is aligned in promoting inclusivity within the workplace environment, ultimately leading to better outcomes for those seeking support. Sharing insights and resources amongst team members fosters a culture of mutual respect and understanding, which is invaluable in this role.