Manager - Digital Product Management - job 2 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Let’s share success.

The Infrastructure Data & Analytics team unifies FinOps, Data Science and Business Intelligence to enable Technology cost transparency, infrastructure performance optimization and commercial efficiency for the enterprise through consistent, high-quality data and predictive analytics. This team within Global Infrastructure aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost awareness.

We are seeking a strong, data-driven product manager who knows that delivering on that promise takes foresight, planning and agility. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed.  The Product Manager for Infrastructure Data & Analytics will help support and craft the product vision, drive product roadmaps, prioritize the Engineering team’s sprint backlog, and define consistent stakeholder engagement and communications plans across ID&A’s suite of tools.  This individual will be responsible for developing the business case and product requirements that ensure user experiences that are consistent, connected and self-service for our business and technology stakeholders across various personas. S/he will require a unique blend of strong leadership and change management skills to mature and expand adoption of our data and analytics dashboards across the enterprise.  S/he will bring passion for data-driven decisions, enterprise solutions, and stakeholder engagement to the role.

Key responsibilities include:

• Build consensus and manage dependencies across disciplines in crafting short-term and long-term roadmaps
• Own key user journeys to define, prioritize, and deliver roadmap, product, and feature requirements through technical acumen, customer-first perspective, and strong relationships across engineering and product teams
• Support development of appropriate tracking and reporting processes to measure performance and evaluate future investment needs
• Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance
• Facilitate stakeholder engagement, decision-making, and building trust across data providers and critical stakeholders
• Work with IT Asset Management, Enterprise Architecture, and Business & Vendor Management teams to define enterprise-scalable solutions that meet the needs of multiple stakeholders 
• Partner with data engineering teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions
• Lead change management and cross-functional discussions with business and technology teams to gain buy-in for cost transparency and infrastructure data visualization tooling
• Leverage the evolving technical landscape as needed, including AI, Big Data, Machine Learning and other technologies to deliver meaningful business insights
• Establish ongoing metrics and units of measurement to clearly define success and failure points and to guide feature/capability prioritization based on business priorities
• Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions; escalate and facilitate resolution of risks, issues, and changes tied to product development
• Act as point of contact for internal inquiries and key partnerships across Technology and business teams

Minimum Requirements:

• 5+ years of experience defining and delivering customer-first products and features built using modern technology and data analytics
• Proven track record for managing large, complex features or products with multiple partners
• Self-starter who is able to provide strategic thought leadership and prioritization with limited guidance and in a complex environment
• Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority
• Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication
• Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills
• Outstanding oral and written communication skills with strong personal presence; active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities
• Understanding of complex software delivery including build, test, deployment, and operations; conversant in AI, Data Science, and Business Intelligence concepts and technology stack
• Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec
• Experience working with technology business management, technology infrastructure or data visualization teams a plus
• Experience with design and coding across one or more platforms and languages a plus
• Bachelor’s degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.