Field Application Engineer

As a Field Application Engineer at Aperia, you will be responsible for ensuring product compatibility, collaborating with product managers, supporting customer deployments, diagnosing system issues, and maintaining technical documentation. This role combines hands-on technical problem-solving with customer interaction, making it essential for the deployment and continuous improvement of our tire inflation and telematics products.

To become a Field Application Engineer at Aperia, you need a B.S. or B.A. degree in Engineering, Applied Science, or a related technical field, along with 2+ years of relevant experience in field engineering or applications engineering. Additionally, experience with vehicle systems, telematics, or embedded hardware is highly valued.

Key skills for a Field Application Engineer at Aperia include excellent diagnostic and troubleshooting abilities, strong communication skills for collaboration across teams, and the aptitude to thrive in dynamic environments. Manual dexterity and the willingness to travel for training and support are also important.

Yes, the Field Application Engineer position at Aperia is a remote role, allowing for flexibility while still requiring occasional travel to customer locations for installation, support, and training purposes.

The salary range for a Field Application Engineer at Aperia starts between $70,000 and $85,000. However, actual salary will depend on various factors including experience and location. Additional benefits may include equity, bonuses, and comprehensive healthcare insurance.

To ensure product compatibility as a Field Application Engineer, I would start by collaborating closely with engineering and product teams to define and track the specific vehicle configuration requirements. Conducting compatibility testing with various models and maintaining an updated compatibility matrix is essential to validate systems across different makes and models.

Certainly! I've developed strong diagnostic and troubleshooting skills through hands-on experience in field engineering roles, where I've addressed both mechanical and electrical issues. I approach problems methodically, often utilizing a process of elimination to identify root causes, which helps in offering effective solutions.

Customer training and support begin with understanding the unique needs of each client. I focus on building a rapport with the customer, delivering tailored training sessions, and providing technical assistance that empowers them to use the products efficiently. Observing their use in real-time allows me to give immediate feedback and address concerns.

Gathering field feedback involves creating open lines of communication with customers and field teams. I often implement surveys post-deployment, conduct regular check-ins, and encourage team members to document customer experiences and suggestions that can inform product improvements.

In my previous role, I encountered a challenge where a hardware integration issue caused a system failure during a customer deployment. I led a collaborative troubleshooting session with the engineering team, diagnosed the problem, and devised a solution that involved revising the interface setup, which ultimately enhanced the overall integration process.

Effective prioritization involves assessing deadlines, the complexity of issues, and customer impact. I use project management tools to track tasks and ensure that urgent customer support requests receive immediate attention while also planning time for ongoing project developments.

I have experience working with telematics systems where I not only supported installation and configuration but also contributed to troubleshooting data transmission issues. My hands-on knowledge helps me effectively articulate the functionality and benefits of telematics to customers.

When creating technical documentation, I involve myself in the documentation process by synthesizing feedback from field experiences. I also work closely with cross-functional teams to ensure clarity and completeness, tailoring the documents to meet user-friendly standards for installation guides and training materials.

Adapting to new technology starts with a proactive learning approach. I typically review the available technical documentation, attend training sessions, and engage with the product development team to fully understand the functionalities, which positions me well to assist customers effectively.

The most fulfilling aspect of being a Field Application Engineer is the opportunity to directly impact our customers' operations. Solving technical challenges and seeing the tangible benefits of our product implementations—like improved efficiency and reduced downtime—brings immense satisfaction and reinforces my passion for this work.