Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Manager of Early Tenure Retention, Video Services image - Rise Careers
Job details

Manager of Early Tenure Retention, Video Services

The people who work at Apple have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV, Apple Watch, AirPods, HomePod and a multitude of groundbreaking Accessories. We have done the same with services, including iTunes, the App Store, Apple Music, and Apple Pay. And more recently have launched truly innovative services with Apple News+, Apple Arcade and Apple TV+. We are deeply passionate about apps, music, movies, TV shows, and books. It’s a force that drives and inspires every one of us every single day. The passion for innovation that goes into our products applies to our practices as well, strengthening our dedication to leave the world better than we found it. As the Manager of Retention Early Tenure on the Global Video team, you will develop strategic programs that quickly and deeply engage customers on the Apple TV+ platform. You will collaborate closely with teams throughout Apple to implement programs aligned with Apple TV+'s overall business objectives, driving subscriber retention and lifetime value.

Description


- Data Analysis: Analyze customer data (surveys, churn analysis, etc.) to identify at-risk customers and understand the root causes of churn. - Strategy Development: Develop and implement targeted retention campaigns, such as win-back offers or loyalty programs, to improve customer satisfaction and retention rates. - Customer Engagement: Proactively engage with customers to understand their needs and concerns, and address them effectively. - Collaboration:Collaborate with other departments (marketing, product, engineering) to improve the overall subscriber experience in their first 90 days on the service. - Performance Tracking:Track key performance indicators (KPIs) like churn rate, customer lifetime value, and customer satisfaction to evaluate the effectiveness of retention efforts. - Communication: Clearly communicate retention strategies and results to relevant stakeholders.

Minimum Qualifications


Minimum of 8 years of experience in video streaming, subscription growth, digital marketing, or related roles within the media and entertainment industry. Experience developing and implementing retention initiatives in matrixed environments where products or platforms cut across multiple teams and functions Experience scaling programs and initiatives globally, with a deep understanding of the nuances across countries and regions BA/BS degree required

Preferred Qualifications


Excellent communication with the ability to influence and collaborate across cross-functional teams A strong analytical brain comfortable leveraging data and insights to inform strategic decision-making. Proficiency in using data analysis tools and techniques.  Experienced in balancing multiple priorities, cross functional collaboration and work streams, working with limited resources Outstanding ability to problem solve, develop creative solutions, and demonstrate resourcefulness. An individual with natural curiosity and with an innovative and big picture approach Solid understanding of product management and appreciation for roadmaps and engineering developments.
Apple Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Apple DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Apple
Apple CEO photo
Tim Cook
Approve of CEO

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Apple Hybrid Cupertino, California, United States
Posted 5 days ago
Inclusive & Diverse
Diversity of Opinions
Work/Life Harmony
Dare to be Different
Reward & Recognition
Empathetic
Take Risks
Growth & Learning
Transparent & Candid
Mission Driven
Passion for Exploration
Feedback Forward
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Paid Time-Off
Maternity Leave
Social Gatherings

Join Apple as a Business Development Manager to enhance the Apple Card's outreach and partnerships.

Photo of the Rise User
Apple Hybrid Cupertino, California, United States
Posted 5 days ago
Inclusive & Diverse
Diversity of Opinions
Work/Life Harmony
Dare to be Different
Reward & Recognition
Empathetic
Take Risks
Growth & Learning
Transparent & Candid
Mission Driven
Passion for Exploration
Feedback Forward
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Paid Time-Off
Maternity Leave
Social Gatherings

As a Data Operations Engineer at Apple, you'll play a pivotal role in managing data collection for innovative user studies that shape next-gen products.

Join Prop Firm Match Global FZCO as a Link Building / Outreach Specialist and influence the future of proprietary trading through impactful SEO strategies.

Posted 14 days ago

Join our Houston-based marketing firm as a Brand Marketing Representative to elevate brand initiatives and drive growth for top clients.

Photo of the Rise User
Posted 12 days ago

Join Sony Music Entertainment as a Coordinator for Digital Marketing, where your love for music and creativity will help shape innovative campaigns.

Join our team as an Ads Specialist to drive high-budget advertising strategies within the finance and trading industries.

Photo of the Rise User
Posted 12 days ago

Join WalkMe as a Manager for Analyst & Influencer Relations to drive strategic engagements and elevate the company’s presence in the digital adoption space.

Typeface Hybrid Palo Alto, California, United States
Posted 8 days ago

Typeface is looking for a Digital Demand Generation Leader to architect and execute strategies that drive pipeline growth in the AI content generation space.

Photo of the Rise User
Imply Remote Burlingame, California, United States
Posted 6 days ago

Join Imply as a Growth Marketing Manager to help shape our product narratives and execute impactful marketing campaigns in a fully remote setting.

Posted 7 days ago

Become a crucial team member at Deckers Brands as a CRM Coordinator, specializing in email marketing for UGG.

Photo of the Rise User
Posted 11 days ago

Join Upside as a Senior Consumer Product Marketing Manager to craft impactful go-to-market strategies for its innovative fintech app.

Photo of the Rise User
Credit Karma Hybrid Charlotte, North Carolina, United States
Posted 12 days ago

As a key leader at Intuit Credit Karma, you'll drive brand strategy and creative marketing efforts at a company committed to enabling financial progress for millions.

Photo of the Rise User
Posted 11 days ago

Step into a pivotal role at LinkedIn as a Pricing Strategy Manager, driving pricing strategies and monetization growth in a dynamic, hybrid work environment.

Photo of the Rise User
Posted 9 days ago

Join Grammarly's Growth Marketing team as a Web Producer, where you will oversee web content production and enhance team collaboration.

Photo of the Rise User

Join VAST Data as a Product Marketing Manager to drive strategic initiatives for their AI Operating System in high-growth markets.

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways.

900 jobs
MATCH
Calculating your matching score...
BADGES
Badge ChangemakerBadge Flexible CultureBadge Future MakerBadge Global Citizen
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Work/Life Harmony
Dare to be Different
Reward & Recognition
Empathetic
Take Risks
Growth & Learning
Transparent & Candid
Mission Driven
Passion for Exploration
Feedback Forward
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Paid Time-Off
Maternity Leave
Social Gatherings
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 23, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
67 people applied to Coordinator, Beauty at BPCM
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere