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Leasing Specialist

Job Summary:We are seeking a motivated and customer-focused Leasing Specialist to join our team. This role is responsible for assisting prospective and current tenants with leasing inquiries, conducting property tours, processing applications, and ensuring high occupancy rates. The ideal candidate has strong sales and customer service skills, along with a keen eye for detail and organization.Key Responsibilities:Greet, qualify, and assist prospective tenants with leasing inquiriesConduct property tours and highlight key amenities to potential residentsProcess rental applications, verify applicant information, and conduct background checksDraft and execute lease agreements in compliance with company policies and regulationsAssist with lease renewals, resident communications, and retention effortsRespond to tenant concerns, maintenance requests, and general inquiries in a timely mannerMaintain accurate records of leasing activities and update property management softwareStay informed on market trends, rental rates, and competitor propertiesAssist in marketing efforts, including online listings, social media promotions, and community outreachEnsure properties are clean, well-maintained, and ready for showingsQualifications:High school diploma or equivalent (Bachelor’s degree preferred)1-3 years of experience in leasing, property management, sales, or customer serviceStrong communication and interpersonal skillsProficiency in Microsoft Office and property management software (Yardi, RealPage, AppFolio, etc.)Ability to work independently and meet leasing goalsKnowledge of fair housing laws and leasing regulations preferredWeekend availability may be requiredPreferred Qualifications:Experience in residential or commercial leasingSales or customer service backgroundLeasing certification (e.g., Certified Leasing Professional - NAA)EEO/AA Employer/Vet/Disabled.The Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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What You Should Know About Leasing Specialist, AppleOne

Are you ready to step into an exciting role with a vibrant team? We're on the lookout for a Leasing Specialist at our company, located in the beautiful city of Kirkland, WA. As a Leasing Specialist, you'll be the friendly face assisting prospective and current tenants with all their leasing inquiries, conducting property tours, and showcasing the amazing amenities our properties offer. Your day-to-day will involve processing applications, conducting background checks, and drafting lease agreements, all while ensuring that our occupancy rates remain high. This role is perfect for someone with excellent sales and customer service skills, who has a meticulous eye for detail and organization. You'll enjoy engaging with tenants, addressing their concerns, and maintaining an accurate record of all leasing activities. By staying abreast of market trends and working on marketing efforts through online listings and community outreach, you'll play an essential role in our success. If you have at least 1-3 years of leasing, property management, or sales experience—and you're excited about the idea of connecting with people in your community—this could be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Leasing Specialist Role at AppleOne
What responsibilities does a Leasing Specialist at our company have?

As a Leasing Specialist at our company in Kirkland, WA, your primary responsibilities include greeting and qualifying prospective tenants, conducting property tours to highlight amenities, processing rental applications, verifying applicant information, and drafting lease agreements. You will also assist with lease renewals and maintain communication with residents to ensure their satisfaction with our properties.

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What qualifications are necessary to become a Leasing Specialist with our company?

To become a Leasing Specialist with our company, a high school diploma is required (a Bachelor's degree is preferred). You should have 1-3 years of experience in leasing, property management, sales, or customer service, along with strong communication skills and proficiency in property management software. Familiarity with fair housing laws and leasing regulations is also preferred.

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What skills make a successful Leasing Specialist at our company?

Successful Leasing Specialists at our company possess strong interpersonal skills and a knack for providing excellent customer service. The ability to work independently, meet leasing goals, and maintain organization is crucial. Proficiency with Microsoft Office and property management software, as well as previous experience in sales or property management, greatly enhance performance in this role.

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How does the Leasing Specialist contribute to tenant retention at our company?

A Leasing Specialist contributes significantly to tenant retention at our company by maintaining open lines of communication with residents, addressing their concerns promptly, and ensuring their leasing experiences are positive and hassle-free. By fostering good relationships and responding quickly to maintenance requests, you'll create a welcoming environment that encourages tenant loyalty and renewal.

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What opportunities for growth does the Leasing Specialist position offer at our company?

The Leasing Specialist position at our company is a fantastic starting point for a career in real estate. With experience, you can advance to roles in property management, senior leasing positions, or even higher management levels. Obtaining a leasing certification such as the Certified Leasing Professional can further enhance your career prospects and expertise in the field.

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Common Interview Questions for Leasing Specialist
Can you describe your experience in leasing and property management?

When answering this question, highlight your previous roles in leasing or property management, detailing your responsibilities and accomplishments. Emphasize any specific achievements, such as improving leasing rates or successfully managing tenant relationships.

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How do you handle difficult or uncooperative tenants?

When addressing this question, discuss your approach to communication and conflict resolution. Provide an example of a situation where you maintained professionalism and worked towards a positive outcome, demonstrating your skills in customer service and interpersonal relations.

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What strategies would you use to market our properties effectively?

To answer this, reflect on various marketing strategies you might employ, such as social media promotion, community outreach, and leveraging online listings. Highlight any past successes you've had with these methods to show your initiative and creativity.

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How do you prioritize tasks during a busy leasing season?

Explain how you organize your tasks based on urgency and importance. Providing a specific example of a busy leasing season you’ve successfully managed can show your ability to thrive under pressure.

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What do you know about fair housing laws?

Demonstrating knowledge of fair housing laws is crucial in this role. Discuss the basics of these laws and why they're important in leasing processes, showing that you understand the legal implications involved in leasing.

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Can you give an example of a time you exceeded a tenant's expectations?

Share a specific story where you went above and beyond for a tenant, illustrating your commitment to customer service. Be sure to highlight what actions you took and the positive outcome that resulted.

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What motivates you to work in real estate leasing?

Your response can reflect personal interests in real estate, your passion for helping people find homes, or your enjoyment of sales. Make it relatable by connecting it to the role of a Leasing Specialist at our company.

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How do you stay informed about market trends and rental rates?

Discuss various resources you utilize to keep abreast of market trends, such as industry publications, networking, and attending seminars. Demonstrating your proactive approach to learning is key.

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What software programs are you familiar with that are relevant to leasing?

Be sure to mention your experience with property management software like Yardi, RealPage, or AppFolio. Discuss how your proficiency in these programs can benefit the company's operations.

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How would you handle a situation where a tenant is unhappy with their lease terms?

In your response, emphasize active listening and empathy. Detail how you would address the tenant's concerns and seek a resolution that maintains their satisfaction while also adhering to company policies.

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March 21, 2025

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