Job details

Onsite Call Center CSR

This Onsite Call Center CSR Position Features: We have various clients in the Dallas Fort Worth Texas areas that is in search of HIGHLY SKILLED CUSTOMER SERVICE REPRESENTATIVES to join their team. You will be handling high volume inbound/outbound phone calls, email requests and face to face interactions with the customers using friendly and helpful approach. WHAT YOU'LL DO: • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency• Identify and address customer needs, with a goal of total satisfaction• Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customersYOU ARE ALREADY GREAT AT THESE:• The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality.• You have at least 2+ years of successful experience as a CSR in a corporate environment. Outstanding employment tenure.• You have strong communication skills, including active listening and clear articulation• You have the ability to solve problems, alleviate conflicts, and escalate tactfully• You have the ability to multitask, manage time, and prioritize• You have the ability to work individually and as a team memberWHAT'S IN IT FOR YOU:• Work with a great team!• $16-20/hr depending on experience, location and client requirements• Various Locations in the Dallas Fort-Worth areas• Report to one location ONLY• Career Training & DevelopmentEEO/AA Employer/Vet/Disabled.The Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Average salary estimate

$37440 / YEARLY (est.)

min

max

$33280K

$41600K

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What You Should Know About Onsite Call Center CSR, AppleOne

Are you ready to step into an exciting career as an Onsite Call Center CSR with a dynamic team in Coppell, TX? In this role, you'll be at the forefront of customer interaction, managing a high volume of inbound and outbound calls, emails, and even face-to-face conversations. Imagine being the friendly voice that customers rely on for support and information! Your day-to-day will involve not only expertly answering questions about products, pricing, and availability but also educating customers about the full range of our offerings. We're looking for someone who is not just a quick learner but also brings at least 2 years of solid customer service experience. If you excel in communication and can think on your feet, this position is tailored for you. At this company, you’ll discover a supportive work environment that values your contributions and encourages professional growth. With pay ranging between $16 and $20 per hour based on experience, you'll be rewarded handsomely for your hard work. So, if you're someone who thrives in a fast-paced environment and enjoys helping customers resolve their queries, we can't wait to hear from you. Join us in providing top-notch service that keeps our clients coming back for more!

Frequently Asked Questions (FAQs) for Onsite Call Center CSR Role at AppleOne

What are the primary responsibilities of an Onsite Call Center CSR at this company?

As an Onsite Call Center CSR, you'll handle a variety of customer interactions including high volume inbound and outbound phone calls, emails, and chats. Your main responsibility will be to identify customer needs and provide timely and effective solutions while ensuring a friendly customer experience.