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Systems and Process Lead

Department: Commercial - Wholesale Business Process

Reports to: Senior Manager, Wholesale Business Process

Location: North Vancouver, B.C.


 Your Opportunity at ARC’TERYX:


As the Systems and Process Lead, you work closely with the Senior Manager, Wholesale Business Process to provide leadership at the program level and execute on complex Commercial - Wholesale projects and initiatives. You will partner with business stakeholders, product managers, functional consultants, and/or vendors to collaborate on projects from concept to execution. This includes responsibility for the management, planning, and prioritization of work, process alignment and issue resolution for multiple concurrently running projects. The Systems and Process Lead will coordinate the efforts of multi-disciplinary teams to execute high quality and on-time deliverables.


This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.  

 

Meet Your Future Team:


The Wholesale Business Process team is focused on providing tools and services that support our sales, operations, and service teams in delivering a best-in-class experience to our B2B partners while driving sales and market growth. We collaborate with cross-functional resources and external vendors to define and deliver our roadmap. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.


If you were the Systems and Process Lead now, here are some of the core activities you would be doing:
  • Understanding our ever-evolving business needs and converting them into specific business requirements with acceptance criteria that can be grouped into initiatives aligning with Arc’teryx’s strategic goals
  • Owning the process of system changes for release, including organizing release demo sessions, testing, documentation and change management
  • Collaborating with internal and external stakeholders to develop and review project briefs and plans and presenting project initiatives to business sponsors
  • Gathering and translating business requirements into clear documentation, ensuring alignment across stakeholders, and identifying and sequencing the necessary activities needed to successfully complete projects
  • Leading workshops with the delivery teams at key points of a project lifecycle
  • Representing the business at meetings with technical teams to clarify business requirements, ensuring solutions pass acceptance criteria, and validating change impacts
  • Managing workload and prioritization of resources required to complete projects with the highest level of success
  • Identifying and evaluating the backlog of future capabilities that will aid in the execution of our strategy and objectives
  • Running planning meetings, standups, and reviews as required
  • Ensuring proper risk management by documenting all risks and employing effective mitigation strategies
  • Ensuring alignment across assigned project(s) and efficient escalation and removal of project impediments
  • Ensuring stakeholders are clear on all project impacts from current state while highlighting future state capabilities and maintaining business continuity


Here are some of the things you could be working on in the future:
  • Supporting the Commercial team to integrate and deploy industry leading B2B Commerce Tools to our operations team, sales team and B2B partners, globally
  • Supporting the Commercial team in rolling out all future software, programming, and reporting with minimal business interruption while maintaining timelines
  • Managing all aspects of a project(s) to align with strategic business objectives
  • Utilizing your experience and expertise to contribute specialized process improvement initiatives in the project management practice within the Commercial team


Are you our next Systems and Process Lead?
  • You have a Bachelor’s degree or post-secondary education in Information Technology, Business or a related field
  • You have 4+ years of experience in business analysis and/or project management
  • You have 2+ years of experience in a B2B sales operations/service role, ideally in the outdoor/apparel industry
  • You have worked with B2B technology systems including ERP, CRM, EDI, and Ecommerce
  • You have an understanding of E2E Business Process including OTC/QTC
  • You have built roadmaps, timelines, and process maps using tools such as JIRA, Miro, and Smartsheets
  • You have a proven track record of leading and conducting workshops with project delivery teams, resulting in successful project outcomes
  • You have demonstrated success working in an agile methodology
  • You have excellent interpersonal skills and the ability to work with all levels of stakeholders
  • You have an exceptional ability to collaborate and contribute as a team player, and the ability to build strong, positive relationships within your team, and cross functionally
  • You have excellent communication and influencing skills with the ability to explain, articulate, and document concepts, frameworks and requirements
  • You thrive on being the person that connects departments cross functionally to drive common business design and data consistency
  • You have strong organization and prioritization skills while managing multiple, competing priorities
  • You have excellent time management skills with the ability to plan ahead and meet deadlines
  • You possess a high level of analytical and critical thinking
  • You have strong facilitation, diplomacy, and mentorship skills
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when faced with ambiguity
  • You are able to balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it


$94,000 - $129,000 a year
A reasonable estimate of the pay range is CAD$94,000 - CAD$129,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity


Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 


Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  


All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.


Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. 

Join us in creating positive change in ourselves, our communities, and the world. 


Live it. Get out there - the mountains make us better 

Disruptive evolution. In pursuit of better. Always. 

Commit. We set bold objectives and see them through. 

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Average salary estimate

$111500 / YEARLY (est.)
min
max
$94000K
$129000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Systems and Process Lead, Arc'teryx

Join the dynamic team at Arc'teryx as a Systems and Process Lead in North Vancouver, BC, where you'll be at the forefront of executing complex projects within our Wholesale Business Process department. Collaborating closely with the Senior Manager, you will help translate evolving business needs into actionable initiatives, ensuring we remain aligned with our strategic goals. Your daily contributions will include managing project timelines, facilitating workshops with delivery teams, and acting as the bridge between business and technical stakeholders. With your experience in B2B technology systems, including ERP and CRM, you'll lead efforts to optimize our workflows and processes for maximum efficiency. As part of our inviting corporate culture that values inclusivity and continuous improvement, you'll thrive while helping to prepare our business for future success. Plus, with the flexibility of hybrid work options, you can enjoy the best of both worlds while making a meaningful impact at Arc'teryx. Are you ready to connect departments and drive common goals? Apply today!

Frequently Asked Questions (FAQs) for Systems and Process Lead Role at Arc'teryx
What are the key responsibilities of a Systems and Process Lead at Arc'teryx?

As a Systems and Process Lead at Arc'teryx, you will handle core responsibilities such as managing project timelines, collaborating with business stakeholders, leading workshops, and translating business needs into structured requirements. You will work on multiple concurrent projects, ensuring process alignment and coordinating deliverables with cross-functional teams.

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What qualifications are needed to become a Systems and Process Lead at Arc'teryx?

To be considered for the Systems and Process Lead position at Arc'teryx, candidates typically need a Bachelor’s degree in Information Technology, Business, or a related field, along with over four years of experience in business analysis or project management. Familiarity with B2B technology systems is essential, and applicants should be adept in Agile methodologies.

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How does the Systems and Process Lead role support Arc'teryx's strategic goals?

The Systems and Process Lead plays a critical role in aligning operational initiatives with Arc'teryx's strategic goals by translating evolving business needs into actionable projects. This position helps assess current processes, manage project risks, and ensure that teams work collaboratively to embrace changes that drive growth.

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Can you describe the work environment for the Systems and Process Lead at Arc'teryx?

At Arc'teryx, the Systems and Process Lead will enjoy a collaborative work environment based in North Vancouver, with opportunities for hybrid remote work. You will be part of a culture that fosters creativity, inclusivity, and continuous improvement, working alongside dedicated professionals committed to excellence.

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What is the salary range for a Systems and Process Lead at Arc'teryx?

The typical salary range for a Systems and Process Lead at Arc'teryx is CAD$94,000 to CAD$129,000 annually. This range is influenced by education, relevant experience, and job-related skills, and it reflects only the base salary, excluding additional competitive bonuses and benefits.

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Common Interview Questions for Systems and Process Lead
What experiences make you a suitable candidate for the Systems and Process Lead position at Arc'teryx?

In answering this question, focus on your specific experiences related to project management, business analysis, and collaboration with cross-functional teams. Highlight your use of tools like JIRA and your familiarity with B2B technology systems, emphasizing any relevant achievements in your previous roles.

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How do you prioritize tasks when managing multiple projects?

To answer effectively, describe your method for assessing project urgency and importance. Discuss the tools you utilize for project management and how you communicate with your team to ensure everyone is aligned toward achieving timelines and deliverables.

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Can you give an example of a successful project you led and the outcome?

Provide a structured response by using the STAR technique (Situation, Task, Action, Result). Highlight your role, the challenges faced, the actions you took to lead the project, and the positive results that followed, particularly in relation to business goals.

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What steps do you take to ensure effective communication with stakeholders?

Discuss your communication strategy, emphasizing the importance of transparency, regular updates, and adapting your messaging style to your audience. Mention specific tools or frameworks you rely on to facilitate stakeholder engagement.

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How do you approach managing risks in a project?

Explain your risk management process, detailing how you identify potential risks early, develop mitigation strategies, and ensure they are communicated to relevant stakeholders. Provide an example of how your proactive approach benefited a previous project.

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What Agile methodologies have you used in your previous roles?

Talk about your familiarity with Agile practices, mentioning specific methodologies like Scrum or Kanban. Explain how you have implemented these methodologies in managing projects and the impact they had on project delivery.

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How do you handle conflicts within a project team?

Discuss your approach to conflict resolution, illustrating how you promote open communication, seek to understand different perspectives, and leverage collaboration tools to mediate disagreements effectively.

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What tools do you use for project management and why?

Identify the key project management tools you have experience with, such as JIRA or Smartsheets, and explain why they are effective in managing workflows, tracking progress, and fostering team collaboration.

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Describe your experience with creating process maps and roadmaps.

Highlight your expertise in developing clear process maps and strategic roadmaps, underscoring how they aid in visualizing project goals, timelines, and necessary actions. Provide examples of how these maps have been used to enhance team alignment.

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What motivates you to work for Arc'teryx and in this role?

Share your passion for outdoor activities, sustainability, and how Arc'teryx's values resonate with you. Highlight your commitment to fostering inclusivity and continuous improvement as the main drivers behind your desire to join the team.

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Full-time, hybrid
DATE POSTED
April 10, 2025

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