As an Inside Sales Representative at Arrow Electronics, your primary responsibilities will include providing exceptional customer service to key locations, quoting immediate sales opportunities, managing your assigned accounts, and supporting just-in-time inventory programs with leading OEMs. You'll also be tasked with tracking shipments, maintaining orders, and addressing any delivery issues, ensuring your customers always have the support they need.

Arrow Electronics prefers candidates with a Bachelor's degree and 2-4 years of industry experience, or an Associate degree with relevant experience. Familiarity with Excel (including pivot tables and VLOOKUP) is strongly recommended, as well as solid verbal and written communication skills. Time management and the ability to work collaboratively with global teams will also be key assets.

Compensation for the Inside Sales Representative at Arrow Electronics includes a competitive hourly rate ranging from $33.75 to $41.25. Additional variable compensation tied to sales-related goals is also part of the package, making it an attractive opportunity for motivated sales professionals.

Yes, the Inside Sales Representative role at Arrow Electronics offers remote work flexibility. However, you may be required to travel to Montreal for important meetings as needed, allowing you to blend the benefits of remote work with essential in-person collaboration.

Arrow Electronics offers a comprehensive benefits package for the Inside Sales Representative role, including medical, dental, and vision insurance, a RRSP matching program, paid time off, short and long-term disability insurance, and supplemental life insurance options. These benefits are designed to support your personal and professional well-being.

When addressing customer complaints, it’s important to listen actively, empathize with the customer’s concerns, and assure them that you’ll find a solution. Provide specific examples of situations you've encountered and how your actions led to a positive outcome. Show that resolving issues is a priority for you and that you can maintain strong relationships even in challenging circumstances.

In your response, discuss the tools you have used for sales tracking, such as CRM systems or Excel-based reporting. Explain how these tools helped you monitor sales activities, analyze performance, and make informed decisions. Highlight your comfort with using pivot tables and VLOOKUP to showcase your analytical skills.

Share your time management techniques, such as prioritizing tasks based on urgency and importance and utilizing tools to set reminders or deadlines. Discuss any software or strategies you have implemented to stay organized and ensure that each account receives the attention it needs.

In addressing a shipment delay, explain the importance of communication with the client. Discuss how you would notify the customer promptly, provide them with updates, and work internally to resolve the issue quickly. It's essential to demonstrate your commitment to customer satisfaction in such situations.

Discuss your intrinsic motivators like the thrill of closing deals, the satisfaction of helping customers, or achieving personal goals. You might mention any previous sales goals you've met or exceeded and the sense of accomplishment that came with it. Understanding your motivations can connect you to the company's culture and goals.

Explain how building rapport with clients involves active listening, discovering their specific needs, and maintaining regular communication. Share any techniques you use, such as follow-up calls or personalized emails, to ensure clients feel valued and understood.

Describe your familiarity with inventory management systems, especially if you've used them in previous roles. Discuss how you leveraged these systems to optimize order processes, ensure timely replenishments, and solve any disparities in inventory levels.

Share a specific example that illustrates your sales skills. Describe the initial customer need, how you identified an opportunity to upsell, and the techniques you used to present the upsell effectively. Highlight how your approach benefited both the client and the company.

Talk about the resources you utilize to keep your industry knowledge current, such as attending webinars, subscribing to relevant newsletters, or participating in industry events. Being knowledgeable not only aids in sales discussions but also positions you as a trusted advisor to clients.

Emphasize communication, collaboration, and mutual support as vital elements of effective teamwork in sales. Provide examples from your experience where teamwork led to successful outcomes, showcasing your ability to work well with colleagues, especially in a remote environment.