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Job details

Sales Lead Coordinator-Itasca, IL

Company Name

ARS-Rescue Rooter

Overview

 

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

 

Check out what we offer:

  • Access to insurance available at 31 days of employment
  • Low-cost Medical Insurance options, starting at $5 per week
  • Dental and Vision Insurance options
  • Health Savings Account or Flexible Spending Account
  • 401(k) with company match
  • HSA and Flexible Spending Account
  • Paid Time Off & Holiday Pay
  • Company paid life insurance
  • Learn more by visiting www.myarsrewards.com/ 

Salary Range:  $22-24/Hr depending on experience

 

Responsibilities

At ARS, the value of your customer service delivery will never go unnoticed, and the opportunity for career advancement is abundant. We are seeking an outbound calling specialist to follow up with hot, warm, and cold sales leads in attempt to fill the board with sales potential daily.

  • Schedule sales appointments for our in-field sales professionals.
  • Contact customers prior to all in-home sales presentations to communicate expectations.  
  • Communicate throughout the day with our in-field sales professionals offering assistance they may need from the branch office. 
  • Follow up on quotes given to customers and communicate any needs they may have in relation to the sale.
  • Process completed paperwork, electronic and manual forms. 
  • This position will consist of heavy phone volume and tight deadlines at times.
  • Meet and exceed expected sales targets. Your success is the company’s success! 

Sales Lead Coordinators can expect:

  • Year-round work as we service multiple trades with multiple busy seasons.  
  • Competitive pay options based on your skill and availability.
  • Paid orientation, paid training, and weekly direct deposit payroll.
  • Clean office environment with great equipment and a strong team ready to grow along side of you.
  • Comprehensive Training Opportunities provided by in-house Learning & Development team.
    • Training including but not limited to technical, sales, safety, leadership, systems training.
  • National Network to support professional growth & development and provide transfer opportunities.

As the employer of choice, we offer an Industry-Leading Benefit Package:

  • Choose from one of FOUR health insurance options, starting as low as $5 per week!
  • HSA (Health Savings Account) and annual company contribution for specific plans.
  • FSA (Flexible Spending Account) for specific plans.
  • Dental and Vision Insurance options.
  • 401(k) with weekly match contribution
  • 13 PTO Days + 8 Paid Holidays
  • Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
  • Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Qualifications

  • Two years of experience providing an exceptional customer service delivery through inbound and outbound customer calls. 
  • Inside Sales experience preferred with preference given to those with experience booking sales calls and generating sales leads. 
  • Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
  • Must report daily to our office, this is not a work from home opportunity.   
  • Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)  
  • All candidates are required to undergo pre-employment drug screen and background checks.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy

 

Average salary estimate

$47840 / YEARLY (est.)
min
max
$45760K
$49920K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Lead Coordinator-Itasca, IL, ARS-Rescue Rooter

Are you ready to take your career to the next level? Join ARS-Rescue Rooter as a Sales Lead Coordinator in Itasca, IL, where your skills in customer service and sales can truly shine! At ARS, we're not just the largest provider of residential services in the US; we're a family of over 7,000 dedicated professionals who have been offering high-quality HVAC, Plumbing, and Electrical solutions for more than 45 years. In this role, you'll be reaching out to hot, warm, and cold leads, helping to fill our sales team’s calendar with potential clients and making sure our in-field professionals are set up for success. Expect to be engaged with friendly conversations, scheduling appointments, and following up on customer needs with precision. Dynamic and demanding, this position requires heavy phone use and quick decision-making as you connect the dots between customers and sales opportunities. Your contributions not only drive sales but also enhance our brand loyalty. As a Sales Lead Coordinator, we also promise you year-round work, exciting training opportunities, and a supportive team environment where personal growth is encouraged. And with a fantastic benefits package including low-cost medical insurance options, paid time off, and even a 401(k) match, you’ll have the stability to thrive not just in your job, but in life! Step up and help us define the future of residential services at ARS-Rescue Rooter!

Frequently Asked Questions (FAQs) for Sales Lead Coordinator-Itasca, IL Role at ARS-Rescue Rooter
What are the primary responsibilities of a Sales Lead Coordinator at ARS-Rescue Rooter?

As a Sales Lead Coordinator at ARS-Rescue Rooter, your primary responsibilities include making outbound calls to follow up with various sales leads, scheduling appointments for in-field sales professionals, and effectively communicating with both customers and sales teams. You’ll handle quote follow-ups and paperwork while thriving in a fast-paced phone environment.

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What qualifications are required for the Sales Lead Coordinator position at ARS-Rescue Rooter?

To qualify for the Sales Lead Coordinator role at ARS-Rescue Rooter, you need at least two years of exceptional customer service experience, preferably in inside sales where booking appointments is essential. Proficiency with Microsoft products and the ability to handle multi-line phone systems are critical for success in this role.

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What kind of training opportunities does ARS-Rescue Rooter offer for Sales Lead Coordinators?

At ARS-Rescue Rooter, Sales Lead Coordinators receive comprehensive training provided by our in-house Learning & Development team. This includes technical sales, safety, leadership skills, and systems training, ensuring you're well-equipped for your role and professional growth.

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What is the expected salary range for a Sales Lead Coordinator at ARS-Rescue Rooter?

The salary range for a Sales Lead Coordinator at ARS-Rescue Rooter is competitive, falling between $22 to $24 per hour, depending on your experience. This equitable pay structure reflects our appreciation for the skills and dedication our team members bring to the table.

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What benefits does ARS-Rescue Rooter provide for Sales Lead Coordinators?

Sales Lead Coordinators at ARS-Rescue Rooter enjoy an industry-leading benefits package that includes health insurance starting as low as $5 per week, dental and vision options, generous PTO, a 401(k) plan with company matching contributions, and even discounts with partnered accounts. We prioritize the well-being of our employees!

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Common Interview Questions for Sales Lead Coordinator-Itasca, IL
How do you handle a high volume of calls as a Sales Lead Coordinator?

To effectively manage high call volumes, it’s important to stay organized and prioritize tasks. Use tools like CRM software to track calls and follow-ups, maintain a calm demeanor, and focus on delivering excellent customer service. Having a consistent routine can also help maintain productivity.

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What strategies do you use to convert leads into sales appointments?

Converting leads into appointments requires active listening and addressing customer needs thoughtfully. Personalizing conversations, providing clear information about services, and showing understanding of customer concerns can greatly improve your conversion rates.

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Can you provide an example of how you met or exceeded sales targets in the past?

Encapsulating a specific scenario regarding a challenging lead or a busy sales period showcases your proactive nature. Discussing strategies like timely follow-ups or tailored pitches that led to significant appointments can illustrate your capability in this area.

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What role does teamwork play in your approach as a Sales Lead Coordinator?

Teamwork is essential as it helps keep communication smooth between the office and the field. Ensuring collaboration with in-field sales professionals enables you to support them effectively and ultimately enhances the customer experience.

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How do you prioritize your tasks when faced with tight deadlines?

By establishing a clear hierarchy of urgent tasks, I can prioritize effectively when deadlines approach. Utilizing to-do lists and setting milestones helps in managing workflow, allowing me to focus on completing essential tasks without faltering under pressure.

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What software or tools are you familiar with for tracking leads?

Familiarity with CRM tools will be vital as a Sales Lead Coordinator. Mentioning specific software you’ve used, like Salesforce or HubSpot, and how you leverage these tools to enhance follow-up strategies can demonstrate your readiness for the role.

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Why do you want to work as a Sales Lead Coordinator at ARS-Rescue Rooter?

Expressing a genuine interest in ARS’s values and mission, such as your alignment with providing outstanding residential services and commitment to customer satisfaction, can showcase your fit and passion for contributing to the company’s success.

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What challenges do you anticipate in this role?

Anticipating challenges, such as handling demanding customers or managing high call volumes, and presenting strategies to mitigate these obstacles shows awareness of potential hurdles and readiness to face them.

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How do you follow up with leads to ensure they feel valued?

Following up with leads by sending personalized messages or making supportive phone calls shows you care about them. Inquire about their needs and provide relevant information that reinforces their importance, enhancing their customer experience.

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What are your expectations regarding career advancement as a Sales Lead Coordinator?

Discuss your desire to develop skills over time, possibly taking on further responsibilities in sales strategy or team leadership. Showing ambition while being realistic about the timeline and milestones can present a balanced approach to career growth.

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ARS operates a network of more than 70+ company-owned, locally-managed service locations spanning 24 states, with approximately 7,000 employees. United by Exceptional Service®, the ARS / Rescue Rooter Network serves both residential and light com...

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April 9, 2025

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