Retail Sales Consultant - (JOHNSTOWN GALLERIA MALL)

As a Retail Sales Consultant at AT&T, your primary responsibilities include engaging customers with a consultative sales approach, showcasing the latest devices and services, ensuring their needs are met, and achieving sales targets. You'll actively participate in community events and respond to online orders while making outbound calls to both potential and existing customers.

To apply for the Retail Sales Consultant position at AT&T, prior retail or customer-facing sales experience is advantageous but not mandatory. A positive attitude, willingness to learn, and strong interpersonal skills are essential. AT&T provides thorough training and coaching, equipping you with the tools needed to excel in the role.

The salary for a Retail Sales Consultant at AT&T ranges from $12.92 to $14.72 per hour, with the opportunity to earn up to $13,700+ in commissions for meeting sales goals. Top performers have been known to earn an impressive annual income exceeding $62,460 through uncapped commission opportunities.

AT&T offers an excellent benefits package for Retail Sales Consultants, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and generous paid time off, including holidays and sick leave. Additionally, employees enjoy discounts on AT&T mobility plans and accessories.

The work schedule for a Retail Sales Consultant at AT&T typically covers shifts between 9 am and 9 pm, including weekends. AT&T provides a seniority-based schedule which you’ll receive two weeks in advance, helping you balance your work-life commitments effectively.

When approaching an unsure customer, it's important to listen actively and ask open-ended questions. Understand their needs and preferences, provide relatable options, and gently guide them through the features and benefits to help them make an informed decision.

When discussing a time you exceeded sales goals, provide specifics about your actions, the strategies you implemented, and the outcome. Be sure to highlight any innovative approaches you took that resulted in outstanding performance.

A good sales consultant should possess strong communication skills, a positive attitude, resilience, and a genuine desire to help others. The ability to adapt to customer needs and knowledge of products is essential for building trust and rapport.

Handling objections requires patience and understanding. Acknowledge the customer's concerns and ask clarifying questions. Offer solutions and reassure them about the benefits, remaining positive throughout the interaction.

Discuss your admiration for AT&T's commitment to innovation, community connection, and customer service. Mention how these values align with your professional aspirations and how you could contribute to the team.

During slow sales periods, staying motivated is crucial. I focus on personal development, review product knowledge, engage in training sessions, and maintain a positive mindset. Setting achievable daily goals also helps keep me on track.

Share a real-life situation where you faced a difficult customer interaction. Highlight your approach to addressing their concerns, the steps you took to resolve the issue, and the positive outcome that resulted from your efforts.

I regularly follow technology news, read industry blogs, attend workshops, and engage in discussions with colleagues. This continuous learning helps me provide customers with accurate information and relevant solutions.

Discuss your career goals in the context of personal growth and development. Express your desire to excel at sales, grow within the company, and potentially take on leadership roles in the future, showcasing your ambition.

I contribute to a positive team environment by being supportive of my colleagues, sharing successful sales techniques, and celebrating team achievements. I believe camaraderie boosts morale and ultimately improves performance.