Server (Part-Time)

As a Server at The Dunlin, your primary responsibilities include taking and processing orders accurately, anticipating the needs of guests, and ensuring high-quality service throughout their dining experience. You'll also maintain the cleanliness of the restaurant, operate POS systems efficiently, and comply with safety and health regulations. Your role is vital in ensuring that guests have a memorable and enjoyable time at our dining facilities.

To become a Server at The Dunlin, you typically need a minimum of one year of experience in the foodservice or hospitality industry. A good knowledge of food and wine is beneficial, especially in a luxury hospitality setting. Additionally, candidates must be of legal age to serve alcohol and should possess certifications related to food handling and alcohol service as required by state and local regulations.

The pay range for a part-time Server at The Dunlin is between $20 to $40 per hour, which can be supplemented with tips. This competitive compensation package, along with additional benefits like free meals in the team member cafeteria and discounts on food and beverages, makes this an attractive position in the hospitality industry.

Ideal candidates for the Server position at The Dunlin should have prior experience working in luxury hospitality environments. This experience ensures that you are familiar with high service standards, and attentive guest interactions, and have a robust understanding of the menu offerings and the ability to upsell. Knowledge of local flavors and culinary trends can also greatly benefit the dining experience you provide.

Working as a Server at The Dunlin comes with various benefits, such as free parking, access to a team member cafeteria, holiday pay, and a unique Team Member Stay Program that allows you to enjoy our property as a guest. Additionally, you’ll receive 50% off food and beverages, which adds value to your experience both at work and during your personal time.

To effectively handle difficult guests, it's essential to remain calm and professional. Begin by listening to their concerns attentively, which helps in understanding their issues. Apologize sincerely if there's been a mistake and offer a prompt solution. At The Dunlin, demonstrating empathy and ensuring a positive resolution is key to improving their experience.

When answering this question, focus on your familiarity with the menu and how you engage with guests to recommend complementary dishes or beverages. Share specific examples of when your upselling techniques led to enhanced guest satisfaction and increased sales, showcasing your ability to personalize recommendations effectively at The Dunlin.

To ensure a positive dining experience, I prioritize attentiveness and personalized service. This includes greeting guests warmly, actively listening to their needs, and checking in during their meal to make sure everything is satisfactory. Demonstrating genuine care for their experience will reflect the high standards of service at The Dunlin.

During busy shifts, effective time management is crucial. I prioritize tasks by assessing the most pressing needs first, such as taking orders and serving drinks. Utilizing teamwork with colleagues for support and maintaining an organized work station can significantly improve efficiency at The Dunlin, ensuring all guests receive timely service.

Share a specific instance where you identified a guest's unique request or need, and explain how you went the extra mile to fulfill it. Highlight how this reflects the commitment to exceptional service that The Dunlin embodies, showing your dedication to creating memorable experiences.

Prepare to answer this by researching The Dunlin’s menu and unique dining experiences, highlighting local ingredients and signature dishes. Express enthusiasm for the property and how its stunning riverside setting influences the dining atmosphere, which can enhance a guest's overall experience.

Effective communication is essential for a Server. I believe that clear and concise interactions with guests and team members foster a positive atmosphere. Providing updates, handling orders, and making thoughtful recommendations are ways I ensure good communication while working at The Dunlin.

Teamwork is vital in the service industry, especially at The Dunlin. Collaborating with kitchen staff, coordinating with fellow servers, and assisting one another during busy times ensures that operations run smoothly. A supportive team can greatly enhance guest service and create a harmonious work environment.

Staying updated on menu changes involves regular communication with management and participating in staff meetings. I also take personal initiative by reviewing menu updates and tasting new items, enabling me to share firsthand knowledge with guests at The Dunlin.

Express your interest in joining The Dunlin by highlighting your passion for hospitality, love for the dining industry, and admiration for the property and its commitment to exceptional guest experiences. This enthusiasm can demonstrate your alignment with The Dunlin's values and culture.