Lead Audio Visual Technician

As a Lead Audio Visual Technician at AVI-SPL, your primary responsibilities include overseeing onsite teams, providing proactive communication to ensure excellent customer service, and offering A/V support. You will set up and break down conference spaces, maintain and troubleshoot AV technology, perform preventative maintenance, and coordinate with customer stakeholders. Your role is crucial in delivering a world-class experience for our customers.

To qualify for the Lead Audio Visual Technician position at AVI-SPL, candidates should have prior management experience, a minimum of a high school diploma, and 1-3 years of audiovisual integration experience. It's essential to have strong communication skills, Microsoft Suite proficiency, and a valid driver's license. Additionally, having certifications such as AVIXA CTS or Dante Certification is highly preferred.

The work environment for a Lead Audio Visual Technician at AVI-SPL will vary as you'll be working on customer sites, which may include construction areas. This position requires flexibility in terms of work hours and location, as travel to various job sites is common. A strong focus on safety and adherence to local standards is essential.

Successful Lead Audio Visual Technicians at AVI-SPL must possess excellent troubleshooting skills, the ability to communicate effectively with high-level leadership, and knowledge of audio, video, and control signal flow. Additionally, hands-on skills with tools, the ability to work independently, and a dedication to providing white-glove service are critical for thriving in this role.

AVI-SPL offers a variety of benefits for its Lead Audio Visual Technicians, including competitive hourly pay, medical benefits, vision and dental coverage, paid holidays, sick days, and personal days. The company also promotes a dynamic culture and provides opportunities for training and professional development, making it a great place to grow your career.

When answering this question, highlight any hands-on experience you have with various audio and video systems. Mention specific technologies you've worked with, such as microphones, projectors, and video conferencing tools. Discuss troubleshooting scenarios to showcase your problem-solving skills.

In your response, explain your approach to prioritizing tasks. Discuss how you assess urgency and importance, and your methods for staying organized, such as using digital tools or to-do lists. Provide an example of a time when you successfully managed multiple responsibilities on a client site.

For this question, talk about the importance of communication, active listening, and proactive problem-solving. Give an example of a time when you went above and beyond for a client during an AV setup or support task, illustrating how it led to a positive outcome.

Explain your troubleshooting process, emphasizing calmness and quick thinking under pressure. Offer specific examples of technical difficulties you've faced, such as sound issues or connectivity problems, and detail the steps you took to resolve them efficiently.

Discuss any previous supervisory roles you've held in the AV field, focusing on your leadership style, team management, and project coordination. Share how you foster collaboration among team members and ensure successful event execution, highlighting achievements in your past roles.

Describe your understanding of safety protocols relevant to audio-visual equipment and setups. Explain how you’ve implemented safety measures in past roles, including equipment handling and site management, emphasizing your commitment to maintaining a safe working environment.

Share the methods you use to keep accurate records of equipment, tasks completed, and any issues encountered. Discuss the importance of documentation for future reference and how it aids communication with teams and clients, reinforcing your attention to detail.

Highlight your perspective on teamwork in AV settings. Talk about how collaboration enhances project outcomes and share any experiences where successful teamwork was crucial to meeting client expectations during events or installations.

To answer this question, mention any professional development activities you engage in, such as attending workshops, following industry news, or participating in relevant certification programs. Discuss how your continual learning helps improve your skills and benefits your work.

Express your enthusiasm for AVI-SPL’s mission and values, mentioning specific aspects of the company’s culture that align with your career goals. Discuss your passion for technology and providing exceptional customer experiences, and why you believe AVI-SPL is the right fit for you.