Federal Fulfillment Manager

As a Federal Fulfillment Manager at Axon, you will oversee the order fulfillment process for federal clients, ensuring that contracts are prioritized and complied with. Your work includes managing the interplay between sales, logistics, and inventory teams to ensure seamless order execution. You will monitor orders in Salesforce (SF) and D365, ensure compliance with documentation, and coordinate with various departments to resolve any challenges in the order flow.

To be considered for the Federal Fulfillment Manager position at Axon, candidates should have a minimum of 5 years of experience in order fulfillment or logistics, preferably in a federal contracting environment. Strong analytical skills, familiarity with CRM systems like Salesforce, and the ability to manage multi-functional teams in a fast-paced setting are also essential. Attention to detail and problem-solving skills are crucial for success in this role.

Axon ensures compliance with federal contracting requirements through careful monitoring of orders and processes. As a Federal Fulfillment Manager, you'll verify that all orders are correctly labeled and documented according to FAR and DFARS guidelines. Regular audits on GSA orders and support for export compliance further reinforce our commitment to adhering to regulations while fulfilling customer needs efficiently.

The day-to-day work of a Federal Fulfillment Manager at Axon involves managing the execution of federal orders, monitoring inventory constraints, and ensuring timely invoicing. You will collaborate with various teams, including sales and logistics, to track fulfillment progress, alleviate order flow issues, and provide updates on overall fulfillment activities. The need to juggle multiple high-priority deadlines is common, so effective time management skills are important.

Axon values professional development and offers various growth opportunities for its Federal Fulfillment Manager. By engaging with cross-functional teams and leading initiatives for process improvements, you can develop your leadership and analytical skills. Axon's rapidly expanding presence in the federal market also opens up avenues for career advancement within the organization.

When answering this question, share specific examples of your previous roles, focusing on how you coordinated between different teams to ensure successful order execution. Highlight your use of specific tools or methodologies, such as Salesforce or D365, and discuss any challenges you faced and how you resolved them.

Address this by explaining your understanding of federal regulations like FAR and DFARS, along with your approach to ensuring compliance at every stage of the fulfillment process. Mention any previous experience with audits or documentation requirements, emphasizing your attention to detail and commitment to following guidelines.

Effective inventory management is crucial. Share the methodologies you employ, such as using analytics or inventory management software, to maintain product availability and forecast demand. Discuss any tools you are familiar with, and provide an example where your approach resulted in improved inventory outcomes.

Provide a specific example that details the issue, your thought process in analyzing the problem, and the steps you took to resolve it. Highlight teamwork and communication, showing how you ensured all stakeholders were informed and how you prevented similar issues in the future.

Discuss your approach to prioritizing tasks based on contract requirements and customer needs. You might mention the use of project management tools or prioritization techniques to keep track of deadlines, ensuring high-priority orders are processed first.

When discussing your experience with systems like Salesforce and Microsoft D365, be specific about how you’ve used these tools to streamline processes or improve efficiency in previous roles. Describe any challenges faced and how you overcame them.

Communication is key in fulfillment management. Share the methods you use to keep stakeholders updated, such as regular updates, dashboards, or meetings that ensure everyone is aligned on order status and fulfillment timelines.

Illustrate your analytical skills by discussing specific examples where your analysis led to improved decision-making or problem-solving in fulfillment processes. Mention any metrics you track and how they influence your strategies.

Describe your process for preparing for audits, including the documentation you maintain and how you ensure all regulatory requirements are met. Highlight your attention to detail and your proactive approach in ensuring compliance to minimize audit issues.

Express your passion for the mission of Axon and how your skills align with the role. Discuss the importance of supporting public safety and how you can contribute to Axon’s mission to Protect Life, focusing on your desire to be a part of a dynamic and impactful team.