Floor Manager

The Floor Manager at Bardenay oversees front-of-house operations to ensure an exceptional guest experience. This includes managing staff activities, coordinating customer relations, and working directly with guests as a server, allowing for hands-on leadership.

To be considered for the Floor Manager role at Bardenay, candidates need at least three years of serving experience in a full-service restaurant, as well as effective communication skills. A high school diploma, along with certifications like ServSafe, is also required.

Working as a Floor Manager at Bardenay offers several fantastic perks, including day-one dental and vision insurance, health insurance after a year, meal discounts, and a public transportation pass. Plus, being employee-owned means you earn shares annually!

A Floor Manager contributes to Bardenay's success by effectively managing front-of-house operations, ensuring high standards of service, and fostering a positive team environment. Their leadership directly enhances the overall guest experience and operational efficiency.

The Floor Manager role at Bardenay involves various physical activities such as walking for long periods, lifting up to 50 lbs, and frequent use of manual and gross motor skills. Candidates should be comfortable meeting these demands in a busy restaurant environment.

As a Floor Manager, it's crucial to listen actively to the customer, empathize with their situation, and take prompt action to address their concerns. This often involves coordinating with the kitchen or staff to resolve the issue swiftly, ensuring the customer leaves satisfied.

Managing a team effectively often requires clear communication, setting expectations, and providing support. For instance, I regularly held team meetings to discuss our goals and challenges, enabling everyone to contribute to solutions and build morale.

To reduce food and liquor costs, I would analyze inventory data to identify waste patterns, train staff on portion control, and explore bulk purchasing options. Consistent staff training on effective product usage is also key to minimizing costs.

Maintaining a positive work environment is about fostering open communication, recognizing accomplishments, and encouraging teamwork. I try to create a culture where feedback is welcomed, and everyone feels valued and part of the team.

I prioritize health and safety by ensuring that all staff are trained in compliance guidelines and that we conduct regular inspections. Additionally, I stay updated on local regulations to ensure our practices are always aligned with the latest safety protocols.

My experience with scheduling involves balancing staff availability with shift demands to ensure adequate coverage. I frequently communicate with team members to accommodate their needs while maintaining operational efficiency.

To promote teamwork, I often facilitate team-building activities, encourage collaboration on projects, and celebrate collective achievements. Fostering a team-centric culture motivates everyone to work together towards common goals.

Training new employees involves a combination of hands-on guidance and theoretical learning. I implement a mentorship system where experienced staff assist new hires, ensuring they feel supported as they learn the ropes.

I assess staff performance through regular feedback sessions, monitoring service quality during shifts, and reviewing customer feedback. Constructive conversations help maintain and enhance performance levels across the team.

Promoting Bardenay's values requires leading by example, demonstrating our commitment to quality and teamwork, and fostering a culture of employee ownership. Encouraging staff to embrace these values translates directly to the guest experience.