Omni/Ops Team Lead- Full Time
The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)
• Pick orders by locating merchandise within the store in a timely manner
• Pack items in accordance with published standards and deadlines
• Ship customer orders in a timely manner by prioritizing orders based on requested delivery option
• Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area
• Ability to work at a fast pace, collaborate, and perform duties as requested by management
• Passionate about providing Relentless Customer Care
Minimum Education & Experience:
• 4 year college degree or equivalent experience
• High School Diploma or GED equivalent
• Reads and speaks fluent English
• Ability to read and adhere to all policy and procedure manuals
• Strong retail background with time spent in sales, operations or management within stores
• Ability to work quickly and accurately in a deadline-driven environment
• Capable of multi-tasking and organizing large volumes of work
• Self-directed and able to work with minimal supervision
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
• Ability to read and adhere to all policy and procedure manuals
Knowledge / Skills Requirements:
• Excellent communication skills, both verbal and written
• Ability to mitigate problems quickly and possess strong problem solving skills
• Attention to detail with ability to manage program metrics and deliver on goals
• Passionate about providing Relentless Customer Care
• Capable of multi-tasking and organizing large volumes of work
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
• Ability to work a flexible schedule including nights and weekends
• Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus
Physical Requirements:
• Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed
• Ability to push/pull receiving equipment weighing up to 500 lbs.
• Capable of operating a computer and other electronic equipment
• Ability to stand for long periods of time
• Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)
• Capable of twisting, bending, and stooping
• Ability to work at a safe and steady pace by using all safety equipment as directed
• Ability to work a flexible schedule including nights and weekends
Average salary estimate
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If you're looking for an exciting opportunity to build and lead a team at Inlet Square Belk in Murrells Inlet, SC, then the Omni/Ops Team Lead position is the perfect match for you! As the Omni/Ops Team Lead, you'll be at the forefront of managing the store fulfillment process and guiding a dynamic omni/operations team to success. This isn't just about fulfilling orders; it's about creating an experience for our customers that reflects our relentless commitment to customer care. You'll be steering your team to hit program targets while maintaining strong partnerships across the store. Your day-to-day will involve picking and packing customer orders with precision, ensuring every item is shipped out promptly based on delivery preferences. You'll also be juggling operational duties such as monitoring supplies and keeping records accurate, all within a bustling retail environment that thrives on speed and efficiency. With a minimum requirement of a high school diploma or GED and a strong retail background, you're likely to succeed in this role if you can multi-task and organize effectively. So, if you're ready to embrace a fast-paced environment, foster a spirit of teamwork, and make a meaningful impact on customer satisfaction, the Omni/Ops Team Lead role at Inlet Square Belk could be your next big step!
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