Account Manager

As an Account Manager at Benchling, you’ll take on a diverse range of responsibilities, including building relationships with key stakeholders, managing the renewal experience for customers, identifying new opportunities, and ensuring customer satisfaction throughout their journey. You'll work closely with our Professional Services, Product, Sales, and technical teams to drive value and success for our clients.

To be a successful Account Manager at Benchling, you should have a BS or M.Sc. in a Life Science field and at least three years of experience in Life Sciences, preferably in a lab or research setting. Additionally, you should have five years of account management experience in a SaaS environment, strong negotiation skills, and the ability to communicate effectively with technical and non-technical stakeholders.

Benchling is committed to fostering a supportive environment for career growth and development. As an Account Manager, you will have access to various learning and development stipends, mentorship opportunities, and a culture that encourages ongoing training. We also value your wellbeing with comprehensive benefits and a flexible work environment.

As an Account Manager at Benchling, you’ll be working with a range of innovative biotechnology companies, engaging with key decision-makers, including scientists and business leaders in top Biotech and Pharma organizations. Your goal will be to help these organizations maximize the value of their Benchling investments while fostering long-term partnerships.

The travel requirement for the Account Manager position at Benchling is approximately 10-20%, depending on customer needs. This allows for meaningful face-to-face interactions with clients while also promoting a flexible work-life balance.

When answering this question, focus on specific examples where you successfully managed client relationships. Discuss the strategies you used to foster communication and collaboration with clients while highlighting your understanding of their needs and how your efforts led to positive outcomes.

Share your approach to maintaining customer satisfaction, such as regular check-ins, seeking feedback, and proactively identifying and addressing potential issues. Use examples from past roles where you turned a challenging situation into a success story.

Provide a detailed description of a specific negotiation experience, including the challenges you faced, your tactics for overcoming them, and the final outcome. Emphasize your ability to collaborate with both internal teams and external stakeholders to achieve mutual goals.

Talk about the various metrics and tools you utilize to gauge client satisfaction and engagement. Include how you analyze data and gather insights from customer interactions to formulate actionable strategies for ongoing support.

Discuss your organizational skills and time management techniques that help you prioritize effectively. Share methods like utilizing CRM tools, setting clear deadlines, and maintaining flexibility to adapt to changing client needs.

Highlight your experience in identifying upsell and cross-sell opportunities based on customer usage patterns and needs. Share how you tailor solutions and communicate value propositions to different stakeholders within client organizations.

Talk about your methods for keeping up with industry news, attending relevant conferences, and engaging in professional networks. Stress the importance of understanding these trends to better serve your clients' evolving needs.

Provide a specific example where you successfully navigated a challenging customer interaction. Focus on your approach to active listening, empathizing, and working collaboratively to resolve the issue.

Emphasize the significance of communication in building relationships and conveying important information clearly. Share instances where your communication skills facilitated client understanding and satisfaction.

Reflect on your passion for helping customers thrive, driving innovation in the biotechnology sector, and your dedication to achieving personal and team goals. Your motivation can be rooted in a genuine desire to see your clients succeed.