Scientific Solutions Consultant - job 1 of 2

As a Scientific Solutions Consultant at Benchling, you'll collaborate closely with account executives and leadership to devise effective account strategies, manage customer engagement, and craft solutions that align with our customers' scientific and technological landscapes. You'll also present these solutions in a compelling manner, addressing customer inquiries, and working to ensure that they see the value in our offerings.

To succeed as a Scientific Solutions Consultant at Benchling, candidates should possess a PhD in Biology or a related field, complemented by a minimum of four years of relevant work experience, ideally in a customer-facing role. Familiarity with scientific software and ability to model scientific data effectively are essential skills that will help you excel in this role.

The Scientific Solutions Consultant at Benchling plays a crucial role in shaping customer engagements by acting as a trusted advisor. This includes uncovering customer needs through organized discovery sessions and understanding key business issues that drive decision-making in scientific environments. By crafting meaningful solutions and presenting them effectively, you help customers envision the benefits they can reap from our software.

For the Scientific Solutions Consultant position at Benchling, candidates should be prepared for travel to customer sites approximately 25-30% of the time. This travel is essential to build strong relationships with clients and ensure that solutions are presented and discussed in their specific contexts.

The salary range for a Scientific Solutions Consultant at Benchling starts at $119,000 and can go up to $201,250. Total on-target earnings, including commission, can reach as high as $251,563. Benefits include competitive salaries, extensive medical plans, parental leave, a 401(k) with employer matching, and many other supportive initiatives aimed at employee wellness and development.

This role requires a strong understanding of enterprise SaaS solutions. In your answer, highlight specific software you've worked with, focusing on your role in customer engagement and how you translated complex technical details into understandable benefits for clients.

Effective discovery is about asking the right questions and actively listening. Discuss how you prepare for these conversations by researching the client and formulating thoughtful questions that target their specific challenges.

When presenting to a scientific audience, it's essential to focus on their specific pain points and demonstrate how the solution meets those needs. Reference your ability to tailor presentations based on audience familiarity with technical concepts.

Share a specific example of a challenge, what it was, and how you managed it. Emphasize your problem-solving skills and your capacity to remain calm under pressure while finding a resolution.

Lifelong learning is crucial in fast-evolving fields like biotechnology. Share the methods you utilize to stay current, such as attending webinars, following influential publications, or participating in professional organizations.

Building trust involves transparency and delivering value upfront. Discuss how you engage in meaningful dialogue that demonstrates your expertise and showcases your genuine interest in helping clients achieve their goals.

Teamwork is critical in this role. Illustrate how collaboration with internal teams has led to more effective solutions and ultimately higher customer satisfaction, ensuring that all stakeholders are on the same page.

Highlight specific software tools you’ve worked with and how you’ve successfully presented them to clients, emphasizing any measurable outcomes that resulted from your demonstrations.

Discuss your techniques for handling objections, such as active listening, empathizing with the client’s concerns, and providing logical solutions backed by data that reframe the perceived value of your offers.

Express your enthusiasm for Benchling's mission and how your background aligns with the company’s goals. Be specific about what excites you about the role and the opportunity to contribute to innovative biotech solutions.