Food Runner/Busser ($15/hr + Tips) - WREN Tysons

As a Food Runner/Busser at WREN Tysons, your primary responsibilities include greeting guests courteously, clearing and resetting tables, maintaining cleanliness, and ensuring a welcoming atmosphere. You will also assist team members with various tasks to enhance guest experiences and adhere to health regulations while helping maintain the high service standards of the B. F. Saul Company Hospitality Group.

To succeed as a Food Runner/Busser at WREN Tysons, you should have strong communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment. Organizational skills and attention to detail are crucial, as well as a commitment to following health and safety regulations to create a safe and hygienic dining experience for our guests.

The work environment at WREN Tysons is vibrant and collaborative, where team members support each other to provide exceptional service. You will work closely with both front-of-house and kitchen staff in a dynamic setting that emphasizes warmth, hospitality, and teamwork, making every shift an enjoyable experience.

To prepare for your Food Runner/Busser interview at WREN Tysons, familiarize yourself with the restaurant's concept and menu. Practice common interview questions about customer service and teamwork. It’s also beneficial to reflect on your past experiences in hospitality or customer service and think about how you can contribute to WREN’s unique dining atmosphere.

WREN Tysons is committed to employee development, offering opportunities for Food Runners/Bussers to advance into roles such as server or management positions within the B. F. Saul Company Hospitality Group. Demonstrating dedication, excellent service, and teamwork can pave the way for further career advancement in the hospitality industry.

To answer this question, highlight your customer service experience, your ability to work as part of a team, and your passion for the hospitality industry. You might say, 'I have a background in customer service and enjoy creating positive dining experiences. My teamwork skills and work ethic uniquely position me to contribute to the vibrant atmosphere at WREN Tysons.'

When faced with a difficult customer, remain calm and courteous. Assure the customer that you understand their concerns and will do your best to resolve the issue promptly. You can say, 'I would listen actively to their complaint, validate their feelings, and promptly inform a server or manager to ensure the situation is handled appropriately.'

Do some research before your interview and emphasize WREN's focus on creating a welcoming environment inspired by Japanese izakaya culture. You could respond, 'WREN Tysons emphasizes comfort and connection through sophisticated yet approachable cuisine, making it a unique gathering place for guests, which I admire and want to contribute to.'

Share specific examples of previous experiences in fast-paced situations. An effective response might be, 'In my previous role, I often had to assist during busy dinner services, ensuring tables were cleared quickly while maintaining a friendly attitude with guests. I pride myself on staying organized and calm under pressure.'

Explain your approach to prioritizing duties. You could say, 'I would first focus on immediate guest needs, such as clearing tables and assisting servers. I also plan the rest of my tasks based on urgency and guest satisfaction to ensure a smooth dining experience.'

Discuss how teamwork fosters a better dining experience. An example answer could be, 'Teamwork is crucial in a restaurant because every role plays a part in guest satisfaction. When we work together efficiently, we elevate service quality and create a more enjoyable atmosphere for both guests and staff.'

Emphasize your understanding of health regulations. You might respond, 'I prioritize cleanliness by regularly clearing tables, properly disposing of waste, and ensuring all surfaces are sanitized according to health standards. My goal is to foster a safe and pleasant dining atmosphere for everyone.'

Explain your strategy for staying organized. A good answer could be, 'I make it a point to regularly check for stock levels of supplies during my shifts. If I notice something is running low, I’ll promptly inform a server or manager to ensure we’re always ready to serve our guests.'

Addressing potential violations is vital. You could say, 'I would tactfully remind them of the health regulations to ensure our guests' safety. If the issue persists, I would escalate it to a manager, as maintaining compliance is key to a successful operation.'

Share your aspirations for growth. You might respond, 'I aim to gain valuable skills in customer service as a Food Runner/Busser and ultimately pursue a management position in the hospitality industry, where I can mentor others and shape exceptional dining experiences.'