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UX Researcher

Important Notice for Applicants:


At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at talent@bixal.com.  We're here to help!


Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.


About Us:

Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.


Location

This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.  

 


About the SPRUCE IDIQ:

 The SPRUCE IDIQ is a $2.4 billion contract vehicle awarded by the Department of Veterans Affairs to acquire digital products and services that facilitate better user experiences. It encompasses five technical functional areas: software development and operations, technical advising and architecture planning, service design and user research studies, data science and analytics, and product support operations. 


What will you do?

We are seeking a UX Researcher to support the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). In this role you will be responsible for planning, conducting, and analyzing user research to inform the design of digital products and services design and strategy for government clients. 

 

Important note

This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities.


Responsibilities
  • Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions  
  • Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data  
  • Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience  
  • Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to help build understanding and guide delivery  
  • Developing and maintaining research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards  
  • Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services  
  • Staying up-to-date with the latest research trends, tools, and techniques, and sharing knowledge with the team to promote a culture of innovation and continuous improvement  


Qualifications
  • Bachelor degree in a relevant field, plus at least three years of related experience
  • Demonstrated experience in UX research or human-computer interaction, preferably in a federal contracting environment
  • Proficiency in research methods such as interviews, surveys, usability testing, and ethnographic studies 
  • Understanding of user-centered design principles and methodologies 
  • Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations 
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment 
  • Willingness to learn and grow in a fast-paced and dynamic environment 
  • Must be able to pass and maintain a Public Trust security clearance 


Nice to haves
  • Experience working with VA, federal agencies, or public sector digital services
  • Familiarity with VA.gov development guidelines, VA Design System, and U.S. Digital Services Playbook
  • Background in behavioral science, accessibility research, or human-computer interaction (HCI)
  • Proficiency in Figma, Miro, Adobe XD, or other design and prototyping tools


$100,000 - $113,000 a year

Perks & Benefits:

Flex hours

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability and life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities


Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.


Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.

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Average salary estimate

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$100000K
$113000K

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What You Should Know About UX Researcher, Bixal

At Bixal, we are on the lookout for a passionate UX Researcher to join our remote team and help us drive impactful changes in user experiences for government clients, specifically under the SPRUCE contract with the Department of Veterans Affairs. In this role, you will have the opportunity to dive deep into user research, crafting compelling insights from qualitative and quantitative data that inform and enhance the design of digital products and services. Collaboration is key here at Bixal, as you'll be working closely with cross-functional teams to understand user needs and business objectives, designing effective research methodologies that outline the roadmap to quality user experiences. You will be responsible for conducting usability tests, interviews, and surveys, developing meaningful reports and presentations that communicate findings to stakeholders. It’s an exciting time to be at Bixal, where you'll not only contribute to designing user-centered solutions but also engage in continuous learning and innovation within the field. If you have a knack for synthesizing complex data into actionable insights, and share our commitment to empowering others through high-quality service delivery, we’d love for you to apply to be our UX Researcher and help us deliver exceptional user experiences. Join us in our mission to foster learning and improvement while making a difference in the lives of those who rely on essential services.

Frequently Asked Questions (FAQs) for UX Researcher Role at Bixal
What qualifications do I need for the UX Researcher position at Bixal?

To qualify for the UX Researcher role at Bixal, you should possess a Bachelor’s degree in a relevant field along with a minimum of three years of related experience. Experience in UX research or human-computer interaction is essential, particularly in a federal contracting environment. Candidates should be skilled in various research methods, including interviews, surveys, and usability testing, coupled with an understanding of user-centered design principles.

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What are the main responsibilities of a UX Researcher at Bixal?

As a UX Researcher at Bixal, your primary responsibilities will include planning and conducting user research to inform design decisions, collaborating with cross-functional teams to translate user needs into research objectives, and analyzing research findings to derive actionable insights. You will also be responsible for communicating these findings to stakeholders through reports and presentations, thereby impacting the design of digital products and services.

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What can I expect in terms of salary for the UX Researcher role at Bixal?

The salary range for the UX Researcher position at Bixal is between $100,000 and $113,000 a year. This competitive compensation package reflects your skills and the valuable contributions you will bring to the team and the projects.

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Does Bixal offer remote work options for the UX Researcher position?

Absolutely! The UX Researcher role at Bixal is remote, allowing you the flexibility to work from anywhere in the USA. This is an exciting opportunity to join a dynamic team while enjoying the benefits of remote work.

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What types of projects will the UX Researcher be working on at Bixal?

The UX Researcher will primarily support the SPRUCE contract with the Department of Veterans Affairs, working on projects that aim to improve user experiences for veterans. This encompasses a variety of research methods and collaboration with various stakeholders to ensure that digital services meet user needs effectively.

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Common Interview Questions for UX Researcher
Can you describe your process for conducting user research as a UX Researcher?

In responding to this question, consider detailing your systematic approach starting from understanding user needs through various methods such as interviews and surveys, followed by data analysis, and how you synthesize findings into actionable insights. Illustrate your adaptability to different research methods based on project requirements.

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How do you ensure that your research aligns with user-centered design principles?

To effectively answer this, outline your approach to integrating user feedback into your research objectives. Discuss how you validate assumptions through iterative testing and adjustments based on user input, ensuring that solutions are genuinely centered around user needs.

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What are some challenges you’ve faced in UX research, and how did you overcome them?

Share a specific instance, highlighting the challenge, your thought process in addressing it, and the outcome. This demonstrates not only your ability to handle obstacles but also your critical thinking skills and resilience, which are valuable in a UX research environment.

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What specific research tools and methods do you prefer to use and why?

This is your chance to highlight your expertise with tools like Figma, Miro, or Adobe XD, as well as methodologies like usability testing or ethnographic studies. Explain why you find these tools effective in gathering data and how they contribute to improving user experiences.

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How do you communicate research findings to stakeholders?

Discuss your strategies for effectively communicating findings including creating engaging presentations or reports. Emphasize the importance of tailoring communication styles to the audience to ensure clarity and impact of the insights provided.

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How do you stay current with trends in UX research?

Mention specific blogs, journals, or communities you follow to keep up with emerging trends and innovations. Showing that you are proactive in your learning reflects a strong commitment to your professional development.

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Can you describe a project where your research led to a significant design improvement?

Detail a project experience where your research contributed to a major design improvement. Focus on the problem, your approach to research, the insights gathered, and how those insights directly led to changes enhancing the user experience.

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What is your approach to conducting usability testing?

Explain your methodology for usability testing, including participant selection, testing setups, and analysis of data post-testing. Highlight how your approach focuses on understanding user frustrations and behaviors to refine digital products.

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How do you handle disagreements within a team regarding user research findings?

Outline your approach to resolving team disagreements by emphasizing the importance of data-driven discussions. Highlight techniques such as presenting data clearly, facilitating open dialogue, and focusing on shared goals to foster consensus.

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Why do you want to work as a UX Researcher at Bixal?

This is your opportunity to convey your passion for user-centered design and how Bixal’s mission aligns with your values. Discuss your eagerness to work on government projects and why you believe your skills would be a great match for the team.

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Bixal is determined to improve people’s lives. The work we do helps our clients unite stakeholders, optimize resources, and better serve citizens all over the world.

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Full-time, remote
DATE POSTED
March 15, 2025

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