Senior Benefits Analyst - job 1 of 2

As a Senior Benefits Analyst at Braze, your primary responsibilities will include end-to-end administration of benefits programs in the US and Canada, acting as a liaison for employee inquiries, ensuring compliance with regulations, and collaborating with cross-functional teams to optimize benefits offerings. You will also have the opportunity to conduct audits, manage payroll deductions, and provide training for new hires on available benefits.

To qualify for the Senior Benefits Analyst role at Braze, candidates are typically expected to hold a bachelor's degree in Human Resources, Business Administration, or a related field. Additionally, 3-5 years of experience in US benefits administration and analysis is preferred, alongside advanced Excel skills and a knack for managing multiple projects. A passion for customer service and a problem-solving mindset are essential for success in this position.

The work culture at Braze for a Senior Benefits Analyst is collaborative and vibrant, emphasizing teamwork, communication, and continual growth. The company actively encourages employees to contribute their unique perspectives, leading to an inclusive atmosphere where everyone's input is valued. With a strong commitment to work-life harmony, Braze offers comprehensive support and fosters a community where employees can thrive personally and professionally.

Braze is committed to the professional development of its employees, including those in the Senior Benefits Analyst role. The company provides formal career pathing, access to learning platforms, and tuition reimbursement to assist with continued education. Employees are encouraged to engage in community opportunities and participate in various training sessions to enhance their skills. This support reflects Braze's mission to cultivate a workforce that is equipped and inspired to succeed.

Compensation for a Senior Benefits Analyst at Braze ranges between $72,000 and $83,700 annually, with on-target earnings expected to be between $80,000 and $93,000 per year, including bonuses. In addition to competitive salaries, Braze offers a comprehensive Total Rewards package, including equity grants, flexible paid time off, and a variety of health benefits that promote employee well-being and work-life harmony.

When answering this question, highlight specific roles where you managed benefits programs, emphasizing relevant systems you used, compliance knowledge, and how you resolved employee inquiries. Discuss how your previous experience prepares you to handle the responsibilities at Braze effectively.

In your response, mention specific regulations relevant to benefits, such as ERISA or ACA, and describe any tools or systems you have used to ensure compliance. Share your approach to keeping up-to-date with regulatory changes and how you implement those changes within organizational policies.

Discuss methods such as conducting employee surveys, gathering feedback, or analyzing participation rates in various benefit programs. Explain how you translate data into actionable insights to recommend improvements, ultimately enhancing employee satisfaction and recruitment efforts.

Provide an example that showcases your ability to collaborate with teams—be it HR, payroll, or legal—on a benefits-related project. Explain your communication strategy, how you navigated different priorities, and what the outcome was.

Share a systematic approach where you assess the employee's concerns, provide clear explanations regarding the available benefits, and follow up to ensure they have the information needed to make informed decisions. Emphasize your customer service skills in this scenario.

Choose a relevant example where you played a key role in implementing a new benefits program or improving an existing one. Detail the planning process, any challenges encountered, and how you measured the success of the program post-implementation.

Explain the importance of clear, open communication in ensuring employees understand their benefits and the enrollment process. Discuss strategies you would implement to enhance communication, such as newsletters, orientation sessions, and FAQs on your benefits portal.

Discuss your prioritization techniques and any tools you use for project management. Provide an example of balancing several projects, showcasing your ability to remain organized, meet deadlines, and deliver quality results consistently.

Share your passion for helping people understand and navigate their benefits, highlighting how vital employee satisfaction and well-being are to you. Connect your motivation to Braze’s values and culture, reinforcing that you are a great fit for the team.

Discuss trends in benefits offerings such as flexible work arrangements, mental health support, or unique wellness initiatives. Explain how a competitive benefits program increases employee retention and attracts top talent, aligning your insights with Braze's mission.