Junior CRM Project Manager (Apprenticeship)

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

We are seeking a driven and enthusiastic CRM Project Manager Apprentice to join our CRM Marketing team in Austin. In this role, you will be key in engaging and fostering our client base through effective CRM initiatives. You will be the owner of our customer newsletters for both Self-Service and Enterprise audiences, a key touchpoint to drive product adoption, boost conversion to paid plans, and increase upsell opportunities.

This is a fantastic opportunity for a student passionate about digital marketing, project management, and customer engagement to gain hands-on experience in a fast-paced, innovative environment.

• Owner of Customer Newsletters:
• Manage the creation, coordination, and delivery of the monthly customer newsletters for both Self-Service and Enterprise audiences.
• Collaborate with internal teams (Product, Content, Sales) to ensure relevant and engaging content.
• Track performance metrics (open rates, click-through rates, conversions) and optimize future campaigns based on insights.

• Benchmark CRM Initiatives:
• Conduct regular competitive analysis and CRM benchmarking to identify best practices and areas for improvement.
• Provide actionable insights and recommendations to enhance Brevo’s CRM strategies.

• Tactical Campaign Implementation:
• Design and implement tactical campaigns targeting the Self-Service audience to improve product engagement and drive upsell opportunities.
• Ensure timely and accurate execution of campaigns, maintaining alignment with overall marketing goals.

• Process Optimization:
• Help refine CRM processes and workflows to improve efficiency and effectiveness.
• Contribute to the development of new CRM tools and methodologies.
• Contribute to improve CRM team processes with AI

• Student currently pursuing a Bachelor’s or Master’s degree in Marketing, Business, Communication, or a related field. 
• Strong organizational skills with a proactive attitude and problem-solving mindset.
• Excellent written communication skills and a customer-centric approach.
• A keen interest in marketing, branding, and project management.
• Ability to handle multiple projects simultaneously while maintaining attention to detail.
• Enjoys being challenged and thrives in a dynamic, fast-paced environment.
• Familiarity with CRM tools (e.g., Brevo, HubSpot, Salesforce) is a plus.

• Hybrid role
• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend 
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.