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Product Manager- Insights

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks business insights using conversational intelligence. 

We are in search of a dynamic product manager with experience in Business Intelligence tools. As a Product Manager, you will play a pivotal role in shaping the future of Calabrio's Business Intelligence solutions. You will be responsible for defining the product vision, managing the product backlog, and collaborating with cross-functional teams to deliver innovative BI solutions that drive business value.   The ideal candidate has proven expertise in AI-powered conversational intelligence solutions, and a deep understanding of the CX technology and competitive landscape. Proven familiarity with AI concepts, data reporting and analytics is crucial.  

 

What you’ll be doing (Key Responsibilities) 

  • Define product vision and strategy for Calabrio’s Business Insights offering. Accelerate transformation with AI. 
  • Backlog and roadmap management to drive high velocity releases with high quality 
  • Lead competitive analysis and be the subject leader for intelligence of the competitive offerings and marketspace. 
  • Collaborate with cross-functional teams, including engineering, UI/UX, and go-to-market (GTM) to translate product strategy into detailed requirements, prioritizing features and functionalities.  
  • Work with customers and partners, leveraging their feedback to refine products and influence positive outcomes. 
  • Be adept at translating high level strategic vision into detailed execution. 

Success Criteria: 

  • Strong background in Business Intelligence with strong understanding of Cloud Data Architecture, data visualization, business dashboards and BI tools like Power BI, Tableau, QuickSight 
  • Experience in B2B Product Management 
  • Experience and understanding of WFM and/or Conversational Intelligence is a huge plus 
  • Strong analytical and problem-solving skills 
  • Knowledge of contact center operations and workforce optimization is preferred 
  • Experience with one or more of the following types of products or tools: 
    • WFM, ACD, IVR and related technologies 
    • Performance management and evaluation solutions 
    • CRM, Customer Success and Support solutions 
    • Database and Data Warehouse solutions 
    • Business Intelligence platforms 
    • Reporting technologies 
  • 3+ years in Product Owner, Product Manager or Business Analyst role 
  • Experience with Agile & Scrum techniques and methodologies 
  • Experience working with B2B SaaS applications 
  • Experience working with Business Insights or Analytics 

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:

  • Global team recognized for their passion and innovation
  • Innovative product culture and project exposure
  • Training and development from industry-leading experts
  • Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

Ready for Exponential Career Opportunities? Apply now

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What You Should Know About Product Manager- Insights, Calabrio

Are you a passionate innovator looking to drive change in the customer experience landscape? Join us as a Product Manager - Insights at Calabrio and become part of a forward-thinking team dedicated to reshaping how organizations interact with customers. At Calabrio, we take pride in revolutionizing customer experience intelligence, empowering businesses through our advanced cloud platform and AI-driven analytics tools. As the Product Manager, you will be at the heart of our Business Intelligence solutions, where your expertise will help define the product vision and manage the product backlog. Collaborating with cross-functional teams, you'll be responsible for translating our strategic goals into actionable requirements that enhance our offerings in this dynamic market. With a solid understanding of AI concepts, data analytics, and the competitive landscape, you’ll drive innovation and help clients unlock valuable insights from their data. If you have experience with BI tools like Power BI or Tableau, and are excited about utilizing AI to enhance customer experiences, this is your chance to make a meaningful impact in your career. Join us at Calabrio, and let’s work together to elevate every customer interaction.

Frequently Asked Questions (FAQs) for Product Manager- Insights Role at Calabrio
What are the key responsibilities of the Product Manager - Insights at Calabrio?

The Product Manager - Insights at Calabrio is responsible for defining the product vision and strategy for our Business Intelligence offerings. This includes managing the product backlog, collaborating with various teams to translate strategy into requirements, conducting competitive analysis, and working closely with customers to gather feedback and refine the products. Success in this role relies on strong analytical skills and experience in the field of Business Intelligence.

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What qualifications do I need to apply for the Product Manager - Insights position at Calabrio?

To qualify for the Product Manager - Insights role at Calabrio, candidates should have a strong background in Product Management with at least 3 years of experience as a Product Owner, Product Manager, or Business Analyst. Familiarity with Business Intelligence tools such as Power BI or Tableau, along with a deep understanding of AI concepts and data reporting, is essential. Experience in B2B Product Management is preferred, along with knowledge of customer experience technology.

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How does Calabrio promote diversity and inclusion in the workplace for the Product Manager - Insights role?

Calabrio values diversity and inclusion at all levels, believing it is critical to our success. As a prospective Product Manager - Insights, you'll join a team that celebrates diverse backgrounds and offers an inclusive environment for every employee. We are committed to ongoing efforts to promote workplace diversity and ensure mutual respect among staff.

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What tools and technologies should I be familiar with as a Product Manager - Insights at Calabrio?

In the Product Manager - Insights role at Calabrio, candidates should be familiar with Business Intelligence platforms and tools such as Power BI, Tableau, or QuickSight. Knowledge of Cloud Data Architecture, analytics, conversational intelligence solutions, and contact center operations are significant assets. Proficiency in Agile & Scrum methodologies will also be beneficial.

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What opportunities for growth does Calabrio offer for a Product Manager - Insights?

At Calabrio, we believe in career development and offer numerous opportunities for growth. As a Product Manager - Insights, you will receive training and mentorship from industry experts, allowing you to expand your skills in Business Intelligence and leadership. With a culture that embraces innovation and creativity, the potential for career advancement is significant.

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Common Interview Questions for Product Manager- Insights
Can you describe your experience with Business Intelligence tools?

When answering this question, highlight specific tools you have worked with such as Power BI or Tableau. Discuss how you utilized these tools in project management or data analysis and the impact of your work on business outcomes.

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What strategies do you apply for effective backlog management?

Emphasize your understanding of prioritization methods. Discuss how you engage with stakeholders to gather requirements and translate them into actionable tasks, ensuring that the team remains focused on delivering high-quality releases.

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How do you approach competitive analysis in the role of a Product Manager?

Describe your process for conducting thorough market research, assessing competitors' offerings, and using your findings to influence product strategy. Providing specific examples of how you've previously leveraged competitive insights will strengthen your response.

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Could you explain a time when you led a cross-functional team?

Share a scenario where you coordinated between engineering, design, and marketing teams to execute a project. Highlight your leadership qualities and how your communication skills facilitated collaboration to achieve project success.

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How do you gather and utilize customer feedback in product development?

Talk about the various channels you use for collecting customer feedback, such as surveys or direct interactions. Discuss how this feedback is integrated into product iterations and how it's essential for ensuring customer satisfaction.

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What challenges have you faced with AI-powered solutions?

Identify specific challenges like data quality or user adoption and describe the steps you've taken to overcome them. Emphasize your problem-solving skills and adaptability in managing technical challenges in product development.

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What’s your experience with Agile methodologies?

Discuss your familiarity with Agile practices, such as Sprint planning and daily stand-ups, and provide examples of how you have implemented Agile principles to enhance team productivity and product delivery.

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Can you explain your approach to product strategy?

Outline your method for developing a product strategy, from research and analysis to crafting the vision. Refer to the importance of aligning the strategy with business objectives and market trends.

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How do you prioritize product features?

Discuss the frameworks you use for prioritization, such as the MoSCoW method or RICE scoring. Explain how you balance stakeholder needs, technical feasibility, and customer value in your decision-making process.

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What are your expectations from a team as a Product Manager?

Express the importance of collaboration, open communication, and accountability within a team. Explain how you aim to foster a positive team culture that encourages innovation and collective success.

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Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combin...

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DATE POSTED
March 14, 2025

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