General Manager - Food - Dubai

The General Manager - Food at Careem is responsible for defining the strategy, managing day-to-day operations, driving revenue growth, and building a high-performing team in Dubai. You will develop key partnerships, enhance customer experiences, and ensure that Careem Food captures significant market share.

To apply for the General Manager - Food role at Careem, candidates should possess strong understanding of the food delivery industry, managerial experience, excellent communication skills, and a proven track record in driving growth and innovation in a fast-paced environment.

At Careem, the General Manager - Food is tasked with balancing the interests of customers, restaurant partners, and delivery captains. By crafting effective strategies and ensuring each stakeholder has a delightful experience, customer satisfaction remains a top priority.

Careem fosters a culture of ownership, collaboration, and innovation. As the General Manager - Food, you will work alongside driven colleagues, have ample opportunities for professional growth, and be part of a dynamic environment that embraces new ideas and encourages high performance.

The General Manager - Food plays a crucial role in shaping Careem’s market presence in Dubai. By leading strategic initiatives and managing key partnerships, this position directly influences revenue growth, market penetration, and customer retention, ultimately defining the success of Careem Food.

Share specific examples where you've successfully driven growth or implemented innovative solutions in the food delivery or food tech space. Highlight your understanding of market trends and customer preferences.

Discuss the importance of market research, understanding customer needs, and analyzing competitors. Describe how you would use data to inform decisions and create actionable plans for aggressive market share growth.

Emphasize your focus on understanding partners' needs, providing value-added solutions, and maintaining open lines of communication. Share specific techniques used to strengthen partnerships and build trust.

Discuss key performance indicators such as revenue growth, customer satisfaction scores, and market penetration rates. Explain how you would regularly review these metrics to adjust strategies as needed.

Frame your answer with the STAR method (Situation, Task, Action, Result). Describe how you identified the challenge, devised a strategy, and what the outcome was, emphasizing your problem-solving skills.

Explain your approach to leadership, focusing on inclusivity, empowerment, and fostering a collaborative team culture. Share examples of how you've effectively led diverse teams in previous roles.

Highlight your commitment to innovation, customer-centric strategies, and continuous assessment of market dynamics. Discuss how you'd leverage technology and market insights to maintain a competitive edge.

Discuss the importance of leveraging technology for operational efficiency, enhancing customer experience, and facilitating real-time communication. Illustrate with examples of tech-driven innovations in the food industry.

Explain your method for conducting constructive feedback sessions, emphasizing goal alignment and individual development. Discuss how you celebrate successes and encourage a growth mindset.

Share insights on trends such as increased focus on sustainability, the demand for diverse cuisines, and the rise of contactless delivery. Discuss how these trends could impact Careem Food’s strategy.