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General Manager - Food - Dubai image - Rise Careers
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General Manager - Food - Dubai

Careem is seeking a General Manager for its Food division in Dubai to lead its largest business towards market leadership by defining strategy and managing operations.

Skills

  • Strong understanding of food delivery industry
  • Customer relationship skills
  • Executive presence and communication skills
  • Interpersonal skills
  • Problem-solving skills

Responsibilities

  • Define the strategy and value proposition for Careem Food in Dubai
  • Translate the strategy into a clear and actionable business plan
  • Manage Careem Food’s business day to day within Dubai
  • Recruit, train and manage a team of Commercial account managers
  • Develop and sustain solid relationships with key restaurant partners

Benefits

  • Work 4 days a week in office & 1 day from home
  • Remote work opportunity for 30 days a year
  • Unlimited vacation days per year
  • Access to healthcare benefits and fitness reimbursements
To read the complete job description, please click on the ‘Apply’ button
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What You Should Know About General Manager - Food - Dubai, Careem

Join Careem as the General Manager - Food in Dubai, where you’ll be at the forefront of a dynamic market, driving Careem Food to market leadership. By blending innovation with operational excellence, you’ll refine the strategy for this burgeoning business, ensuring it stands out in the competitive landscape of food delivery. Your role will not only require visionary planning and execution but also a hands-on approach as you recruit and manage a talented team of Commercial account managers. You'll develop robust partnerships with restaurant owners, understanding their unique needs, and help them thrive through tailored solutions. Your day-to-day operations will revolve around optimizing customer experiences for all three sides of the marketplace: our valued customers, restaurant partners, and the amazing captains who deliver our food. In this high-visibility role, your exceptional communication skills will help drive alignment across the organization, ensuring that Careem Food resonates with the heart of Dubai’s food scene. Enjoy the flexibility of working four days in the office and one from home, plus the chance to travel internationally for work while still enjoying unlimited vacation days. If you have an innate passion for the food tech industry, an understanding of innovation, and are ready to roll up your sleeves, Careem awaits you to lead an exciting journey!

Frequently Asked Questions (FAQs) for General Manager - Food - Dubai Role at Careem
What are the main responsibilities of the General Manager - Food at Careem?

The General Manager - Food at Careem is responsible for defining the strategy, managing day-to-day operations, driving revenue growth, and building a high-performing team in Dubai. You will develop key partnerships, enhance customer experiences, and ensure that Careem Food captures significant market share.

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What qualifications do I need to apply for the General Manager - Food position at Careem?

To apply for the General Manager - Food role at Careem, candidates should possess strong understanding of the food delivery industry, managerial experience, excellent communication skills, and a proven track record in driving growth and innovation in a fast-paced environment.

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How does Careem ensure customer satisfaction in the General Manager - Food role?

At Careem, the General Manager - Food is tasked with balancing the interests of customers, restaurant partners, and delivery captains. By crafting effective strategies and ensuring each stakeholder has a delightful experience, customer satisfaction remains a top priority.

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What is the company culture like for the General Manager - Food at Careem?

Careem fosters a culture of ownership, collaboration, and innovation. As the General Manager - Food, you will work alongside driven colleagues, have ample opportunities for professional growth, and be part of a dynamic environment that embraces new ideas and encourages high performance.

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What impact does the General Manager - Food have on Careem's business?

The General Manager - Food plays a crucial role in shaping Careem’s market presence in Dubai. By leading strategic initiatives and managing key partnerships, this position directly influences revenue growth, market penetration, and customer retention, ultimately defining the success of Careem Food.

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Common Interview Questions for General Manager - Food - Dubai
Can you describe your experience in the food delivery industry relevant to the General Manager - Food role?

Share specific examples where you've successfully driven growth or implemented innovative solutions in the food delivery or food tech space. Highlight your understanding of market trends and customer preferences.

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How would you approach developing a strategy for Careem Food in Dubai?

Discuss the importance of market research, understanding customer needs, and analyzing competitors. Describe how you would use data to inform decisions and create actionable plans for aggressive market share growth.

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What methods do you use to build and maintain strong relationships with restaurant partners?

Emphasize your focus on understanding partners' needs, providing value-added solutions, and maintaining open lines of communication. Share specific techniques used to strengthen partnerships and build trust.

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How would you measure the success of your strategies as the General Manager - Food?

Discuss key performance indicators such as revenue growth, customer satisfaction scores, and market penetration rates. Explain how you would regularly review these metrics to adjust strategies as needed.

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Can you provide an example of how you've handled a significant challenge in a previous management role?

Frame your answer with the STAR method (Situation, Task, Action, Result). Describe how you identified the challenge, devised a strategy, and what the outcome was, emphasizing your problem-solving skills.

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What leadership style do you adopt when managing a diverse team?

Explain your approach to leadership, focusing on inclusivity, empowerment, and fostering a collaborative team culture. Share examples of how you've effectively led diverse teams in previous roles.

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How would you ensure that Careem Food remains ahead of competitors in Dubai?

Highlight your commitment to innovation, customer-centric strategies, and continuous assessment of market dynamics. Discuss how you'd leverage technology and market insights to maintain a competitive edge.

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What role do you think technology plays in the success of a food delivery service?

Discuss the importance of leveraging technology for operational efficiency, enhancing customer experience, and facilitating real-time communication. Illustrate with examples of tech-driven innovations in the food industry.

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How do you handle performance reviews and feedback with your team members?

Explain your method for conducting constructive feedback sessions, emphasizing goal alignment and individual development. Discuss how you celebrate successes and encourage a growth mindset.

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What do you believe are the key trends affecting the food delivery market today?

Share insights on trends such as increased focus on sustainability, the demand for diverse cuisines, and the rise of contactless delivery. Discuss how these trends could impact Careem Food’s strategy.

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Full-time, hybrid
DATE POSTED
March 24, 2025

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